On a whim I took my new Romulan to see the DOFF officer on New Romulus, Centurion Velaar, to see if she could give me the Reinforcements mission. She did! She told me to go talk to Captain Jarol at the Fed Embassy but the mission itself says to talk to Commander Rojal to get a Reman (I think) female named T'ress who is a System Maintenance officer and appears to have the same active officer trait as the Exocomp or Kazan.
A circle IS in the Command center but there is no Commander Rojal to be found - inside or outside the circle. I scoured all of the Command Center. and also warped over to Sol and tried talking to Captain Jarol. He could not help me either.
I submitted a GM ticket but, as usual, they can't help me with it (I mean seriously, do they have any in-game tools at all?). He suggested I post here so, I am. I think this is a good QOL change for Romulan characters, if it worked, and I look forward to finally meeting Commander Rojal some day.