Hello Support: I been in contact with support agent and they wanted me to add a message on the bug I having and getting credits for the marks I losing from this bug. What is happen is I tried First contact day re-enactment, when I got there a bug happen, all the players where in a circle with a timer to exit the map. The timer ended, got kicked from the map and now I can't clear my Queues in TFO sheet when starting that tfo again. Even on Event page, the First Contact is grayed out - can't Leave TFO. This is still affecting my character since April 4 and the marks I lost (100 a day - so 400 in total so far). Is there away to get credit back the marks when this bug is fixed, thanks?
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The good news: They made it so you can also do a patrol for the event progression instead, and for me it works. (The thing where you kill a bunch of borg), for me it didn't get grayed out with the queues thankfully.
Edit: It fixed it for me now, so it may have for you as well.