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New Bug: Game crashes before even starting to load

wyatt#6729 wyatt Member Posts: 37 Arc User
edited March 2020 in PC Gameplay Bug Reports
Ok, so I'm starting up the game and shortly after the tab opens and the Cryptic logo and loading bar appear, the tab closes and a crash error will appear. Is anyone else having this issue?

Comments

  • strathkinstrathkin Member Posts: 2,717 Bug Hunter
    edited March 2020
    Make sure at the first Window during Login you select options then choose Force Verify as that can often help resolve things often.

    Good Luck! o:)

    Also see my message to you, about where to post Game Bugs.
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  • phoenixc#0738 phoenixc Member Posts: 6,085 Arc User
    I had it yesterday.
    A while ago I put a direct shortcut to the game on my desktop for situations like this. Usually, starting the game manually seems to fix it so the next time when I use the regular launcher it just works.
  • eazzieeazzie Member Posts: 4,500 Arc User
    @baddmoonrizin @darkbladejk A support related post
  • sennahcheribsennahcherib Member Posts: 2,823 Arc User
    I had it yesterday.
    A while ago I put a direct shortcut to the game on my desktop for situations like this. Usually, starting the game manually seems to fix it so the next time when I use the regular launcher it just works.

    do you use Arc? I tried this tip, but the game launcher is linked to Arc.
  • darkbladejkdarkbladejk Member Posts: 3,883 Community Moderator
    Please post bug reports only in the bug reporting area of the forums per community guidelines. Posting them in gendisc prevents them from being seen in a timely manor by devs and prevents them from getting fixed in a timely manor.

    With that said get me the error number for your crash and I will forward it on.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • sthe91sthe91 Member Posts: 6,371 Arc User
    Don't forget to also turn off On-Demand Patching in the Options part of the Star Trek Online launcher if you have not already and then Force-Verify. If that does not resolve it, then you will need support.
    Where there is a Will, there is a Way.
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