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Cannot start newly-installed game

jumonji10jumonji10 Member Posts: 3 Arc User
The gameclient.exe hangs when launching after first installation. Tried reinstalling twice, second time as administrator, and get this notice:

"Unable to find required game data files. If this problem persists, reinstalling the application may fix the situation."

Now what? I don't want to just cross my fingers and reinstall a 4th time - it takes forever.

Running a new PC build with Asus ROG x570-i mother board, Ryzen 3900X CPU, EVGA GeForce RTS 2080 TI Ultra graphics card, latest drivers on everything. It's a really maxed-out PC and I can't even get this game to launch. (Neverwinter works fine from ARC and lots of other games work fine.)

Comments

  • jumonji10jumonji10 Member Posts: 3 Arc User
    FIXED!!! There was a notice in my windows notification tab that Start Trek Online was ready to play. When I just clicked on that instead of the ARC launcher menu, the game started normally. (WTF???)
  • jumonji10jumonji10 Member Posts: 3 Arc User
    NO NOT FIXED! It worked fine for a few hours of game play as reported above, but today when I tried to launch the game from ARC (or from the desktop link) I get the same behavior as before - a spinning wheel as long as I care to watch it. Then if i interrupt, the same missing game files as before and a suggestion to reinstall. WTF???
  • protoneousprotoneous Member Posts: 3,298 Arc User
    Perhaps to simplify things you could make a shortcut directly to STO's application file and put it on your desktop. Don't run ARC or Steam (if applicable) for the time being until you get up and running.
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