On 2/24 I put $10 into the game through my usual method, through Steam. Inexplicably my Zen was account-bound and I discussed it in Zone with folks and found out this is a fairly routine "working as intended."
Logged out to go to work, came back at the end of my shift, signed in through the launcher "This account has been banned."
No warning, no indication of anything gone wrong, nothing. I have multiple tickets open but no reply other than a request for account information.
I'm told that the Zone chat auto-account-bans people for using $ characters and discussing ZEN transactions in an effort to reduce gold-trading. If this is the case that would explain what happened and a review of what happened needs to take place along with a full restoration of my account.
If it's a Steam related glitch related to the Zen transaction then it needs to be resolved as well.
Today is 3-2 and I am still sitting here account-banned. Without any sort of movement from the ticket folks I am left with a bad taste in my mouth. 10 years of gameplay and this is how you folks do it?
I want an answer at the very minimum, if not a full restoration of my account. Without any movement from support I'm left with asking for support on the forum here.
0
Comments
Get the Forums Enhancement Extension!
Phone? Where do I locate the phone number if such a thing does exist.
And what is the quickest way to get in touch with Kael?
That depends on where you are. There should be a customer service for your country. I found 650-590-7700 (US?) after a quick search, maybe that helps. Otherwise, it's support@arcgames.com.
You could write a PM to kael or ping him via @ambassadorkael#6946 - although he is probably pinged a bazillion times a day... Sorry Kael!
Get the Forums Enhancement Extension!
Thanks for your help so far...!
One should not be banned from a game for using a CC through Steam to pay for currency in game. That's just... not even remotely funny. Literally steal my money, lock my account and not say a damn thing until I crack enough heads together.
Get the Forums Enhancement Extension!
My account was literally banned for buying ZEN through steam. Most amazing cluster**** I've ever experienced.
Even more unacceptable was the fact that they can't tell me WHY that was even possible.