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dannycravendannycraven Member Posts: 1 Arc User
I opened a Customer Support ticket about this, CS reply said it sounds like a bug & told me to post it here. So here is a copy of what I sent them -

I just purchased the Heavy Strike Wing Escort & was trying to customize it however I seem to be unable to select certain parts or customize specific models. If I select specific parts in the Advanced section like the Thunderchild hull it automatically resets to the Akira and if I select the Armitage as a template I can not change the Material type as the model automatically changes to the Akira. I tried to google this problem but the only solution I found was to disable the fleet logo or vanity shield however I have neither of these things.

Since I submitted that I have had some new developments -

Changed character and the customization UI still wouldn't let me change parts but did say that unlocking the skins would cost Zen when selecting them in Template.

Changed character again and this time the Armitage and Thunderchild skins weren't in the menu.

Closed the game (RL stuff) and when I came back a few hours later the skins were back however the Thunderchild once again required Zen to unlock but the Armitage did not though I still could not select Armitage parts nor change anything on the Armitage template such as material type.
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