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Missing retrain token from Alienware promotion

I have recently redeemed the Alienware Discovery starter pack. However, this starter pack includes both the Age of Discovery starter pack, as well as the Elite Services starter pack.

While I have received most of the contents of the Elite Services starter pack (i.e., 36 inventory slots; 36 bank slots, and 2 bridge officer slots), the 3 Skill Retrain tokens that was to be contained in this pack has not been received.

I am aware that others are also experiencing this glitch. I've been instructed to post on here to create a link for them to work out this bug.

Character handle is Fuguyu@armemnia#2272
request (98962)
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