I have submitted a ticket and talked with customer service they sent me here sayin the game has a bug. Since the new story line came out the game continues to crash and it takes hours to complete a mission. During game play the lag is so bad that by the time it catches up the game has crashed or you have died. Just walkin around the screen is very jumpy and choppy. I have played this on three different computers now same problem. Tonight I was on Earth space dock tryin to walk around when out of no where I died and I was asked if I wanted to re spawn when I clicked re spawn the game crashed once again. Not really sure how I died on Earth space station unless it was the shot heard around the world?
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aaron#6168
That is a bug that unfortunately still has not been fixed in over 2 months:
https://www.arcgames.com/en/forums/startrekonline#/discussion/comment/13559726