Constant crashing

sue790

Already been through a support ticket, and steam post, tried every conceivable fix on my end, including launching the game in safe mode while the PC itself was in safe mode with networking, the game will crash either during the zoom in on the character list or shortly thereafter. Sometimes it'll run for longer seems rather random. At this point there's nothing else I can try myself to get the game running, I have a couple other games crashing too Deep Rock Galactic, and Earth Defense Force 5, Deep Rock is the only one that even gives a crash report, Star Trek itself doesn't, nothing even appears in the Windows event viewer for Star Trek Online's crashes.


"Based on the information you supplied it looks like the issue is the result of a bug and while I don't have a fix for you, I'll gather the details that you've given to me and pass them on for further investigation. Something else you may want to do is post about this issue on the official bug reports forum: https://www.arcgames.com/en/forums/startrekonline#/categories/gameplay-bug-reports

Even though the developers and QA team may not reply, they will see it there and hopefully look into the issue.

Thank you for your understanding in this matter.

Regards,
GM Chancellor Knuckles
Senior Game Master"

PS: this GM deserves a cookie or something for sticking with me through days of trouble shooting.

My system specs as told by Speccy:

Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 @ 3.00GHz
Kaby Lake 14nm Technology
RAM
16.0GB
Motherboard
Dell Inc. 0T2HR0 (U3E1)
Graphics
DELL S2240M (1920x1080@60Hz)
Intel UHD Graphics 630 (Dell)
2047MB NVIDIA GeForce GTX 1660 (Dell)
SLI Disabled
Storage
1863GB TOSHIBA DT01ACA200 (SATA )
476GB PC SN730 NVMe WDC 512GB (RAID (SSD))
Optical Drives
HL-DT-ST DVD+-RW GU90N
Audio
Logitech G430 Gaming Headset



Will give further information if requested.