I have been unable to access my main character for over 2 months now. Made mutiple tickets and they say it's a bug. Whenever I try to log in I get DCd immediately. I've missed this entire seasonal even and I want this ship. Please fix this asap.
Not sure what all you have tried, so here are some suggestions..
In your launcher, click on the Options tab at the top. Click on 'Force Verify' and log in, that should repair any corrupted game files that you have. It's also a good idea to disable 'On Demand Patching' this will cause your system to download all the maps instead of loading them as needed.
If that doesn't work, then try launching the game in Safe Mode which is also found in the Options section of the launcher. If you are able to log in in Safe Mode then your issue it likely graphics related. Set your graphics to the minimum on everything and try a normal login. If that succeeds, then re-enable your video options one at a time, logging in between each setting until you find that one that causes you to crash.
Something like this is normally a result of a graphic setting or a corrupted game file. Hopefully, one of these ideas fixes your problem.
Comments
In your launcher, click on the Options tab at the top. Click on 'Force Verify' and log in, that should repair any corrupted game files that you have. It's also a good idea to disable 'On Demand Patching' this will cause your system to download all the maps instead of loading them as needed.
If that doesn't work, then try launching the game in Safe Mode which is also found in the Options section of the launcher. If you are able to log in in Safe Mode then your issue it likely graphics related. Set your graphics to the minimum on everything and try a normal login. If that succeeds, then re-enable your video options one at a time, logging in between each setting until you find that one that causes you to crash.
Something like this is normally a result of a graphic setting or a corrupted game file. Hopefully, one of these ideas fixes your problem.
Good luck to you.