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Jem Hadar Lifetime subscription unable to claim items listed in the promotion

camz56camz56 Member Posts: 2 Arc User
To whom it may concern

I had noticed the the following blog post on the arc news site

https://www.arcgames.com/en/games/star-trek-online/news/detail/11282093-jem'hadar-veteran-rewards!

and i decided to take advantage of the event to get my jem hadar the ships and tailor items listed in that article unfortunately when i looked at my char and at the shipyard and the z store i could not claim the ships listed there

you can check the picture here
https://imgur.com/uJB0WWK

i submitted a ticket and have been directed to submit a bug report so here it is

if any people can help id be thankful

thanks for your time

Comments

  • inferiorityinferiority Member Posts: 4,719 Arc User
    camz56 wrote: »
    you can check the picture here
    https://imgur.com/uJB0WWK
    To claim the Fleet version of any ship, you must be in a Fleet and meet the requirements of the resources to buy the ship.
    If you switch the "Rank" drop-down to 'Tier 6', you will likely find you can claim th regular version of the ship without any issue.
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
  • camz56camz56 Member Posts: 2 Arc User
    camz56 wrote: »
    you can check the picture here
    https://imgur.com/uJB0WWK
    To claim the Fleet version of any ship, you must be in a Fleet and meet the requirements of the resources to buy the ship.
    If you switch the "Rank" drop-down to 'Tier 6', you will likely find you can claim the regular version of the ship without any issue.

    Hi thanks for your reply it wasn't doing it for that ship either it was saying i needed zen. got off with support guy and something seems to of changed because i got all the lifetime reward messages come up again and i got my stuff
  • inferiorityinferiority Member Posts: 4,719 Arc User
    Good to hear you got this sorted out.
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
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