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Promo Bug

lworld184lworld184 Member Posts: 5 Arc User
As requested by support, I am submitting a bug report. I got disconnected from the server while opening a promo pack and When i rebooted the game and logged back in my item was not in the inventory of the character who won the item. Support is doing an amazing job of getting my issue resolved, I am doing everything they have requested of me. Please, PLEASE take screen shots of your items and when you win things. It's very important to be able to provide a visual for when things like this happen. Thank you to the support team for their time and consideration.

My situation took place on Sunday, October 20th, 2019. During the new Kobayashi Maru event. Hopefully, it doesnt happen to anyone else.
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