To the developers and QA team,
I am writing to you because I was advised by a game master to do so. My message is about something that may be a bug with the game "Star Trek Online" concerning it's Story Arc/Episodes. I will try to outline it concise while providing as much information as possible:
Game: Star Trek Online
Gaming Platform: PC
Subcategory: Missions
Character Faction: Romulan aligned with Federation
Problem: Some of the Story Arcs/Episodes could not be re-played or accessed at all even though they were completed in the past. This showed in a complete lack of a "Replay", "Hail" or "Skip" button for episodes that were completed in the past and should be re-playable. Even the very first mission of a story arc (lets say the "Sphere of Influence" episode from "Solanae Dyson" Story arc) was in accessible, even though it had been completed in the past. That means that skipping up to that episode or story arc was not possible because that very same first mission of that story arc was entirely inaccessible, despite having been completed in the past.
Never the less, a select few Story Arcs were accessible, some only partially.
I am including a full list of Story Arcs for extra clarity and in the hope that it helps with the investigations:
"From the Ashes" - Completed and accessible via "Replay" button
"Allies" - Completed and accessible via "Replay" button
"In Shadows" - Completed and accessible via "Replay" button
"Wasteland" - Unplayed, first mission is accessible via "Hail" button
"Vengeance" - Unplayed and entirely inaccessible
"Freedom" - Unplayed and entirely inaccessible
"Cardassian Struggle" - Unplayed and entirely inaccessible
"Borg Advance" - Unplayed and entirely inaccessible
"New Romulus" - Completed in the past but inaccessible now. Has one new (inaccessible and unplayed) Task Force Operation Episode
"Solanae Dyson" - Completed in the past but inaccessible now. Has one new (inaccessible and unplayed) Task Force Operation Episode
"Delta Quadrant" - Partially completed and accessible via "Replay" button for missions that were completed and "Hail" button for current mission
"Iconian War" - Completed in the past but inaccessible now. Of that Iconian War Story Arc the episodes "Uneasy Allies", "Blood of Ancients", "Delta Flight", "House Pegh", "Time in a Bottle" seem to be unplayed while "Broken Circle", "Butterfly" and "Midnight" seem to be completed but inaccessible (no replay button)
"Yesterday's War" - Unplayed and inaccessible
"Future Proof" - Unplayed and inaccessible
"New Frontiers" - Unplayed and inaccessible
"Gamma Quadrant" - Unplayed and inaccessible
"Age of Discovery" - Unplayed and inaccessible
"J'Ula's Discovery" - Unplayed but "Beneath the Skin" is accessible via "Hail" button even though the prequeling missions by the name of "Para Pacem" and "Illusion of Communication" are unplayed and inaccessible
As per the advice I am including screenshots for your perusal and with hope that it helps the investigations. (I had attempted to find help in-game but the issue had confounded a number of people by then who patiently tried to advise me, eventually recommending me to open a support ticket)
New Romulus Story Arc Screenshot

Solanae Dyson Story Arc Screenshot

J'Ula Discovery Story Arc Screenshot

I should note that after the game master had contacted me today the issue in my particular case was somehow resolved. I do not know how or why (I am hoping that the game master somehow had success). I am writing this bug report as per the suggestion of the game master who advised and helped me on my issue.
Thank you for taking the time to read this report and thank you to the game master who was able to solve my particular case.
sincerely,
@ayleejenn
Comments
The solution is to go back through every prior story arc and make sure all previous missions are either Skipped or Played.
This should restore replayability to your missions.
Thank you for the time of having read and replied to my inquiry and thank you for your willingness to help and for posting a solution that you know works. It is much appreciated.