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Account unable to sell dilithium

sierra078sierra078 Member Posts: 340 Arc User
"Due to recent purchase activity you account is temporarily unable to sell zen."
I made a large dilithium purchase with Zen that I earned IN THE GAME. So why did I get flagged? Especially now while a Phoenix Prize event is going on?
Post edited by baddmoonrizin on

Comments

  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    If you're getting this running through a launcher like steam, quit the game and then just run the game 'stand alone.'

    You can go right into your Steam directory where the game is installed and run the .exe to launch the game without the store client.

    This will usually fix this problem.
    Insert witty signature line here.
  • rndfluctuation#1470 rndfluctuation Member Posts: 813 Arc User
    edited October 2019
    A link to the original official post in that regard (note that the situation changed, I think nowadays items (temporarily) being bound this way, will be unbound after the timer for binding ends, automatically, which is a good change/update.)

    https://www.arcgames.com/en/forums/startrekonline#/discussion/1171380/fraud-prevention-system-probation/p1 (old original post)

    I couldn't initially find an updated official post


    eventually found an updated official post:
    https://www.arcgames.com/en/forums/startrekonline#/discussion/comment/13482910 (official update to the original post linked above)
    (or directly https://www.arcgames.com/en/games/star-trek-online/news/detail/11102143 )

    An important quote from the update: "To improve the player experience, we are implementing a change so that such binding will no longer be permanent. Instead, these items will be bound to account for a limited duration, shown by a countdown timer."
  • leemwatsonleemwatson Member Posts: 5,602 Arc User
    sierra078 wrote: »
    "Due to recent purchase activity you account is temporarily unable to sell zen."
    I made a large dilithium purchase with Zen that I earned IN THE GAME. So why did I get flagged? Especially now while a Phoenix Prize event is going on?

    Had this happen as well, but it is only temporary. I swapped alot of Dil between characters, then bought Zen and it flagged me too, but it's not an issue to me.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • natureyouscarynatureyouscary Member Posts: 64 Arc User
    Had it happen when I made a Zen purchase, had to contact support to get it removed before the event ended. It's linked to their anti fraud service, typically in that scenario it'll clear on its own when payment clears

    ...now idk why it would do that when using dilith for Zen?
  • kaithan1975kaithan1975 Member Posts: 947 Arc User
    If you're getting this running through a launcher like steam, quit the game and then just run the game 'stand alone.'

    You can go right into your Steam directory where the game is installed and run the .exe to launch the game without the store client.

    This will usually fix this problem.

    This can happen if running the game 'stand alone' as I had it happen to me the other night. Re-logging my character made it disappear.
  • crypticarmsmancrypticarmsman Member Posts: 4,115 Arc User
    If you're getting this running through a launcher like steam, quit the game and then just run the game 'stand alone.'

    You can go right into your Steam directory where the game is installed and run the .exe to launch the game without the store client.

    This will usually fix this problem.

    This can happen if running the game 'stand alone' as I had it happen to me the other night. Re-logging my character made it disappear.

    Sometimes just changing to another Instance of the same zone will fix it too.
    Formerly known as Armsman from June 2008 to June 20, 2012
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