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Risa lag is unplayable

doctorstegidoctorstegi Member Posts: 1,197 Arc User
in Star Trek Online General Discussion
Server are up but Risa is unplayable.
C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
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    wideningxgyrewideningxgyre Member Posts: 710 Arc User
    Agreed. The gates on Flying High are very difficult to trigger.
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    eltecheltech Member Posts: 146 Arc User
    Yeah, I can't even make it from beam in to event coordinator without the lag running me off the boardwalk...
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    pottsey5gpottsey5g Member Posts: 4,186 Arc User
    Same problem and 100% not my internet connection. The rubber banding has been steadily getting worse over months and Risa is unplayable.
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    valarauko43valarauko43 Member Posts: 227 Arc User
    What the actual heck is rubber banding anyway and why is it such a problem. Flying High was almost impossible. The Hunt was even worse. My excitement has been torpedo'd. I'll try again in 20 hrs.
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    markhawkmanmarkhawkman Member Posts: 35,231 Arc User
    This morning my internet went utterly insane and spit out errors while connecting to several different things, at the same time as other people on twitch had similar problems. I lost connection to Discord, but not twitch, though apparently Streamlabs was down...
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
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    sheldonlcoopersheldonlcooper Member Posts: 4,042 Arc User
    I don't remember there being 50 person instances before. Seems more like it was 20 or 30.
    Don't think there's any chance it can handle 50.
    Captain Jean-Luc Picard: "We think we've come so far. Torture of heretics, burning of witches, it's all ancient history. Then - before you can blink an eye - suddenly it threatens to start all over again."

    "With the first link, the chain is forged. The first speech censured, the first thought forbidden, the first freedom denied, chains us all irrevocably."
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    nikfosternikfoster Member Posts: 14 Arc User
    Super lags and rubber banding, also after last patch i get crashes all the time so hard, so i reinstalling the game, and dowload speed is like 200MB for 20 minutes. Great servers Cryptic...
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    vegeta50024vegeta50024 Member Posts: 2,336 Arc User
    valarauko43 wrote: »
    What the actual heck is rubber banding anyway and why is it such a problem. Flying High was almost impossible. The Hunt was even worse. My excitement has been torpedo'd. I'll try again in 20 hrs.

    Its a result of high latency in a video game that has multiple players in it. If you've ever noticed that you've had your character experiencing jerky movements, that's rubberbanding.

    TSC_Signature_Gen_4_-_Vegeta_Small.png
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    iamjmphiamjmph Member Posts: 210 Arc User
    valarauko43 wrote: »
    What the actual heck is rubber banding anyway and why is it such a problem. Flying High was almost impossible. The Hunt was even worse. My excitement has been torpedo'd. I'll try again in 20 hrs.

    If i'm not mistaken its when, due to lag, your toon/ship is moved backwards. Like you go to exchange on earth spacedock and your toon jumps back to the entrance to the area...or you are doing flying high and find yourself repeating the same stretch over and over cause your toon keeps reseting to an earlier place.
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    sheldonlcoopersheldonlcooper Member Posts: 4,042 Arc User
    the instances are back to 20 people and it seems to be fixed for me
    Captain Jean-Luc Picard: "We think we've come so far. Torture of heretics, burning of witches, it's all ancient history. Then - before you can blink an eye - suddenly it threatens to start all over again."

    "With the first link, the chain is forged. The first speech censured, the first thought forbidden, the first freedom denied, chains us all irrevocably."
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    salazarrazesalazarraze Member Posts: 3,794 Arc User
    edited July 2019
    No problems here. Must be localized issues. I will say though that since my post is several hours later, it is often the case that there is lag upon an update being immediately released. It tends to sort itself out as the day goes on and people finish their download and load into the game.
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
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    pottsey5gpottsey5g Member Posts: 4,186 Arc User
    salazarraze wrote: »
    No problems here. Must be localized issues. I will say though that since my post is several hours later, it is often the case that there is lag upon an update being immediately released. It tends to sort itself out as the day goes on and people finish their download and load into the game.
    It is 100% not a localized issue. Although it doesn't appear to happen everywhere the server lag and rubber banding is happening over wide areas far to wide to be local.
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    echattyechatty Member Posts: 5,914 Arc User
    edited July 2019
    I had terrible rubberbanding and went to switch instances. Noticed all but one were full with 50. The less full one was 20 so I stayed where I was.

    Managed to get my Flying Highs done though. Hopefully with the instances back to 20 it'll work better tomorrow.

    I do intend to farm some favors for a friend who can't play much longer than doing her FHs. So that'll be as many as I can get through the Horga'hn hunts, Scavenger hunts and dance-offs.

    The races just don't have many favors unless you win and I'm not that good. I can also do sand castles since they're easy and can be done every fifteen.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
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    salazarrazesalazarraze Member Posts: 3,794 Arc User
    edited July 2019
    pottsey5g wrote: »
    salazarraze wrote: »
    No problems here. Must be localized issues. I will say though that since my post is several hours later, it is often the case that there is lag upon an update being immediately released. It tends to sort itself out as the day goes on and people finish their download and load into the game.
    It is 100% not a localized issue. Although it doesn't appear to happen everywhere the server lag and rubber banding is happening over wide areas far to wide to be local.
    Localized "issues" is what I said. You can't say that individuals aren't suffering from their own localized issue. And just because there's one doesn't mean that it's the only one. It absolutely can be localized issues as the internet infrastructure is complex and the world is HUGE. You can't hand wave that away and frankly you and I don't know how "wide" the issues are. Those with connection issues would do well to post their tracert so someone who knows what they're talking about can address it.

    P.S. Please people X out your IP for your own privacy when you post a tracert.
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
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    pottsey5gpottsey5g Member Posts: 4,186 Arc User
    edited July 2019
    salazarraze wrote: »
    pottsey5g wrote: »
    salazarraze wrote: »
    No problems here. Must be localized issues. I will say though that since my post is several hours later, it is often the case that there is lag upon an update being immediately released. It tends to sort itself out as the day goes on and people finish their download and load into the game.
    It is 100% not a localized issue. Although it doesn't appear to happen everywhere the server lag and rubber banding is happening over wide areas far to wide to be local.
    Localized "issues" is what I said. You can't say that individuals aren't suffering from their own localized issue. And just because there's one doesn't mean that it's the only one. It absolutely can be localized issues as the internet infrastructure is complex and the world is HUGE. You can't hand wave that away and frankly you and I don't know how "wide" the issues are. Those with connection issues would do well to post their tracert so someone who knows what they're talking about can address it.

    P.S. Please people X out your IP for your own privacy when you post a tracert.
    When fleet chat and local chat is full of people with the same problems and those people are from all over the world it’s clear that bar a few exceptions the main issue is not local. I am sure there are a few cases where its local problems like poor wireless but we can see how wide the issues are by paying attention to other people and its clear that this is beyond local. When you have people from the US, Germany, UK any many more who all have problems with Star Trek online and nothing else it points to something beyond just local. I was on Risa and it was full of people with problems then I ran HSE with random people and every single person in the group had the same problems. Then ran ISA with a different random group and everyone had problems, then went back to Rise and local still full of people complaining, then onto ESD and its full as well of people with problems. That to me says something is really wrong beyond a few local problems. Its that bad I just logged out as its near unplayable.
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    ltminnsltminns Member Posts: 12,571 Arc User
    The interesting thing my Dear Inspector is that the dog did not bark.

    'How often have I said to you that when you have eliminated the impossible, whatever remains, however improbable, must be the truth?'

    The game is updated, an Event starts, many report lag and rubber banding, ergo it must be a North Korean cyber attack.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
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    pottsey5gpottsey5g Member Posts: 4,186 Arc User
    edited July 2019
    ltminns wrote: »
    The interesting thing my Dear Inspector is that the dog did not bark.

    'How often have I said to you that when you have eliminated the impossible, whatever remains, however improbable, must be the truth?'

    The game is updated, an Event starts, many report lag and rubber banding, ergo it must be a North Korean cyber attack.
    Accept for it didn’t start with this update or event. The reports have been going on for months now. lag, rubberbanding, NPC ships disappearing and being untargetable, it not new for today. Its also happening when the server is at its lowest population level in the day. So its not just because of a mass of people are online.
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    jonsillsjonsills Member Posts: 10,390 Arc User
    edited July 2019
    ltminns wrote: »
    The interesting thing my Dear Inspector is that the dog did not bark.

    'How often have I said to you that when you have eliminated the impossible, whatever remains, however improbable, must be the truth?'

    The game is updated, an Event starts, many report lag and rubber banding, ergo it must be a North Korean cyber attack.
    And many (including myself) report no such issues. Therefore, one must consider the possibility that the issue may not in fact be with the Cryptic server farm itself, but may lie elsewhere.

    However, this possibility is seldom considered; for instance, late last week there was an incident in which all of Verizon's internet connectivity on the east coast of the United States, including their Level 3 connection nodes (through which much of Cryptic's traffic flows, on its way into their CogentCo ISP), went offline for several hours. During that time, there were a number of posts here complaining about how "shoddy" Cryptic's service was, even after the root cause was explained to them.

    In this instance, since some report issues and others report no issues, it may be of worth to investigate what else might be happening in the region, or in the world of the internet as a whole. (And no, silly person, it doesn't automatically translate to "enemy attack", or even necessarily "hacker attack" - sometimes, it's as simple as "someone unplugged a server somewhere, bringing down several internet nodes".)

    Update: Looks like, for example, there was an issue with a service called Cloudflare this morning, which had a quite widespread effect on the Net in general. (I imagine BitCoin traders had a few heart attacks before the corrections were issued...)
    Lorna-Wing-sig.png
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    leemwatsonleemwatson Member Posts: 5,366 Arc User
    jonsills wrote: »
    ltminns wrote: »
    The interesting thing my Dear Inspector is that the dog did not bark.

    'How often have I said to you that when you have eliminated the impossible, whatever remains, however improbable, must be the truth?'

    The game is updated, an Event starts, many report lag and rubber banding, ergo it must be a North Korean cyber attack.
    And many (including myself) report no such issues. Therefore, one must consider the possibility that the issue may not in fact be with the Cryptic server farm itself, but may lie elsewhere.

    However, this possibility is seldom considered; for instance, late last week there was an incident in which all of Verizon's internet connectivity on the east coast of the United States, including their Level 3 connection nodes (through which much of Cryptic's traffic flows, on its way into their CogentCo ISP), went offline for several hours. During that time, there were a number of posts here complaining about how "shoddy" Cryptic's service was, even after the root cause was explained to them.

    In this instance, since some report issues and others report no issues, it may be of worth to investigate what else might be happening in the region, or in the world of the internet as a whole. (And no, silly person, it doesn't automatically translate to "enemy attack", or even necessarily "hacker attack" - sometimes, it's as simple as "someone unplugged a server somewhere, bringing down several internet nodes".)

    Update: Looks like, for example, there was an issue with a service called Cloudflare this morning, which had a quite widespread effect on the Net in general. (I imagine BitCoin traders had a few heart attacks before the corrections were issued...)

    I had no such issues as well and I jumped on right after the patch. Not one instance of rubber-band in sight....and telling people it's not Cryptic falls on deaf ears. As has been explained numerous times, there are dozens of other reasons why, and as you point out, it was a different service affecting a wide area earlier, which I didn't seem to be in the path of, so your explanation is great.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
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    salazarrazesalazarraze Member Posts: 3,794 Arc User
    pottsey5g wrote: »
    salazarraze wrote: »
    pottsey5g wrote: »
    salazarraze wrote: »
    No problems here. Must be localized issues. I will say though that since my post is several hours later, it is often the case that there is lag upon an update being immediately released. It tends to sort itself out as the day goes on and people finish their download and load into the game.
    It is 100% not a localized issue. Although it doesn't appear to happen everywhere the server lag and rubber banding is happening over wide areas far to wide to be local.
    Localized "issues" is what I said. You can't say that individuals aren't suffering from their own localized issue. And just because there's one doesn't mean that it's the only one. It absolutely can be localized issues as the internet infrastructure is complex and the world is HUGE. You can't hand wave that away and frankly you and I don't know how "wide" the issues are. Those with connection issues would do well to post their tracert so someone who knows what they're talking about can address it.

    P.S. Please people X out your IP for your own privacy when you post a tracert.
    When fleet chat and local chat is full of people with the same problems and those people are from all over the world it’s clear that bar a few exceptions the main issue is not local. I am sure there are a few cases where its local problems like poor wireless but we can see how wide the issues are by paying attention to other people and its clear that this is beyond local. When you have people from the US, Germany, UK any many more who all have problems with Star Trek online and nothing else it points to something beyond just local. I was on Risa and it was full of people with problems then I ran HSE with random people and every single person in the group had the same problems. Then ran ISA with a different random group and everyone had problems, then went back to Rise and local still full of people complaining, then onto ESD and its full as well of people with problems. That to me says something is really wrong beyond a few local problems. Its that bad I just logged out as its near unplayable.

    You write as if you have hard data and clearly know something but in reality you know nothing. It's all anecdotal. I have my anecdotal evidence from myself and my fleet in which no one is having issues. You have your personal account and your fleet's anecdotal evidence that the server is having issues. In this case, since there isn't a thread with instantly a dozen pages going about the game being down or unplayable, you simply are wrong about there being any concrete STO server based issues.

    Any issues right now are due to something along the lines of what @jonsills said or are your own personal issues that are out of anyone else's control. Since we don't have widespread complaints and we only have the typical "day 1 of an event" type of minority complaints, the evidence points to what I said being true. In this case, each person's complaint about lag must be taken on a case-by-case basis. Run a tracert and post the results (again be sure to delete your IP address for your own privacy) and someone who actually knows what they are talking about might be nice enough to chime in and help you. Otherwise, you're just raging and flaming.
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
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    sheldonlcoopersheldonlcooper Member Posts: 4,042 Arc User
    ehh. I provided the hard evidence. When Risa opened the instances were capped at 50 people. When I logged in in fact all instances were full with 50 people each.

    When I returned a couple hours later the instances were capped at 20 people. That's a big difference.
    Captain Jean-Luc Picard: "We think we've come so far. Torture of heretics, burning of witches, it's all ancient history. Then - before you can blink an eye - suddenly it threatens to start all over again."

    "With the first link, the chain is forged. The first speech censured, the first thought forbidden, the first freedom denied, chains us all irrevocably."
  • Options
    salazarrazesalazarraze Member Posts: 3,794 Arc User
    edited July 2019
    sheldonlcooper wrote: »
    ehh. I provided the hard evidence. When Risa opened the instances were capped at 50 people. When I logged in in fact all instances were full with 50 people each.

    When I returned a couple hours later the instances were capped at 20 people. That's a big difference.

    That's interesting. I only logged in a bit later so I only saw the 20 person instances. It isn't evidence of anything though. We can only make assumptions and I too would assume that it would help out those users that suffer lag. A tracert would really help out here.
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
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    avoozuulavoozuul Member Posts: 3,201 Arc User
    edited July 2019
    I haven't noticed any issues so far.
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    ltminnsltminns Member Posts: 12,571 Arc User
    I went in there about two hours ago, no lag, no rubberbanding. Setting the Instance Cap to 50 was a big mistake to begin with.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
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    galacticgoogalacticgoo Member Posts: 61 Arc User
    Tested my internet, smooth as a babies behind at 360mbps.

    On Risa today, it's take 10 steps forward, lag 9 steps back. One of the flying high courses did not work at all. It did seem that the further away from the flying high npc you went the lower the lag. But bad lag no matter where you went.

    The single TFO I ran this morning it seemed like not a single CSV or TS fired at all with severe lag. There were also several SNR's and several times everyone just froze in place for several seconds with no error.

    Cryptic, its time to do another "all hands" and address the lag issue. Next Ten Forward Weekly I don't want to hear about new content, or how you do stuff which I enjoy. I want to hear about what is going on with the lag. What you think the the cause of the lag issue is, what you are doing about the lag issue, and if there is anything the users can do to help.
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    captaincelestialcaptaincelestial Member Posts: 1,925 Arc User
    New maintenance scheduled for tomorrow, partly because of Gift Ship Tokens, of course, but it may have to do with smoothing the servers some more before the July 4th weekend.
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    jonsillsjonsills Member Posts: 10,390 Arc User
    galacticgoo wrote: »
    Tested my internet, smooth as a babies behind at 360mbps.
    Your connection to your ISP is smooth.

    You do realize that unless you're a customer of Cogent in the immediate area of Boston, MA, there are quite a few internet nodes between you and the servers, yes? Or did you entirely skip the information posted earlier about Cloudflare's outage today, which affected a wide swath of internet services ranging from DownDetector to a service reporting on the current value of Bitcoin (which for a time was reporting that the value had dropped from somewhere in the $10,000 range to $36)?

    Some of the pathing between ISPs doubtless went through affected nodes, causing lag in transmission both ways. (As of about two hours ago, Cloudflare's services were still catching up after the outage.)
    Lorna-Wing-sig.png
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    echattyechatty Member Posts: 5,914 Arc User
    I had bad rubberbanding doing my Flying Highs this morning, but doing favor farming this evening there was no lag or rubberbanding at all.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
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    pottsey5gpottsey5g Member Posts: 4,186 Arc User
    salazarraze wrote: »
    “You write as if you have hard data and clearly know something but in reality you know nothing. It's all anecdotal.”
    It’s more half way between the two points. I do have hard data and while I do not have the full picture I do know something. Not the complete data like the devs but enough to make a reasonable judgement. It’s not all anecdotal either.


    salazarraze wrote: »
    “Since we don't have widespread complaints and we only have the typical "day 1 of an event" type of minority complaints,”
    That’s not what I am seeing. I am seeing wide spread complaints going back months. When I run queues and run into problems approx 80% of the time the entire team reports the same problems.

    Tracert is not providing anything useful, I am getting the same tracert when there are ships disappearing, rubberbading, lag as I get when everything is working correctly. Combined that with the fact when I experience ships disappearing, rubberbanding all my team mates do, my fleet mates do and local chat is full of people complaining all from different locations in the world then its strongly looking like it’s not a local issue.

    Last time I experience this it turned out to be the server linked to certain character builds and bugged code. My bets are its something like that again over local issues. That would explain why it only happens to some people and it would also explain why it effects entire groups at a time.

    To be clear I fully agree some of the problems will be local issues. But what I am seeing strongly indicates a problem beyond local issues. Local issues doesn’t normally cause the entire team to see NPC’s disappear and repear at the same time.
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