test content
What is the Arc Client?
Install Arc

Server Disconnect Issue

kibi#8855 kibi Member Posts: 101 Arc User
I'm trying to enjoy the new content but being disconnected every 5 - 15 minutes is really hampering my fun. having stable servers should be the first priority for any online based game.
Post edited by baddmoonrizin on

Comments

  • davefenestratordavefenestrator Member Posts: 10,865 Arc User
    edited May 2019
    Often when someone posts a thread like this, the problem is either with their ISP or the many links between their ISP and the servers. It's almost never a straight connection between your PC or console => your ISP => Cryptic servers.

    Less often it really is a server issue.
  • kibi#8855 kibi Member Posts: 101 Arc User
    STO is the only game I have problems with, I can play other games like SWTOR for hours on end with little to no lag
  • echattyechatty Member Posts: 5,924 Arc User
    Like Dave said, it's more often than not a bad connection between you and the servers, not the servers.

    I played this morning and wasn't disconnected once. I had some rubberbanding, but not enough to make the game unplayable.

    Sure, sometimes I'll get disconnected every few minutes, but if I wait a bit the connection eventually stabilizes.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • spiritbornspiritborn Member Posts: 4,435 Arc User
    kurzis wrote: »
    STO is the only game I have problems with, I can play other games like SWTOR for hours on end with little to no lag

    Well it could be because SWTOR servers are in a different location then Cryptic servers (or they can afford multiple servers in different locations). Unless you can prove it's the Cryptic's servers that are the issue, it's more likely that your connection is the issue.
  • baddmoonrizinbaddmoonrizin Member Posts: 11,441 Community Moderator
    In your OP you say you're getting disconnected from the server. In your next post you report lag. So, are you actually being disconnected from the server, or is it just lag that is your complaint? Either way, I'm currently in-game, so the issue isn't the server. The fact that there isn't a mass reporting of server disconnects also indicates that it's not the server. There are several hops between you and the Cryptic server and any one of them could be your issue. There are several different hops between you and another game's server. Just because you can connect to another game with no issue, doesn't mean that there's a problem with Cryptic's server. It just means there's nothing wrong along the route to that other game server. In future, please refrain from creating threads with vague titles as it's against forum rules. Thank you.
    GrWzQke.png
    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
    Moderation Problems/Issues? Please contact the Community Manager
    Terms of Service / Community Rules and Policies / FCT
    Want the latest information on Star Trek Online?
    Facebook / Twitter / Twitch
  • leemwatsonleemwatson Member Posts: 5,602 Arc User
    kurzis wrote: »
    I'm trying to enjoy the new content but being disconnected every 5 - 15 minutes is really hampering my fun. having stable servers should be the first priority for any online based game.

    I've been on since 3pm BST and it's now 12am, not been disconnected nor seen an SNR once.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • darkbladejkdarkbladejk Member Posts: 3,883 Community Moderator
    There's a thousand and one different things it could be when reporting stuff. More often than not it's between your rig and the servers. There's a couple of things to keep in mind when dealing with this stuff. It's not a straight shot from your rig to their servers. When going from your rig to the Cryptic servers there are several hops along the way between different data centers, sort of like a digital mail system of sorts. Along that route between your rig and their servers is usually hundreds and even thousands of miles of wire. If there is an issue it will most likely occur in that wire or at one of the data centers. I recently had an ethernet cable itself go bad on me of all things. If it's happening like clockwork there could also be some kind of software or program running in the background as well.

    As for SWTOR servers, I'm actually a founder over there and have been with that game since day one. You also need to keep in mind SWTOR is produced by EA and Bioware. EA has ALOT more cash to throw at stuff than Cryptic does. Different locations will matter in this case.

    When you say you're having issues, in one instance you said lag, and in another outright disconnects. Do you mean lag, disconnects or both? I ask because those are 2 completely different issues. We don't care to help where we can but we need more info first.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • conradhauserconradhauser Member Posts: 158 Arc User
    I also have this problem since the last patch.
    It is laggy. Then about every 15 minutes I get server connection issues. Then the dreaded server timeout error.
  • This content has been removed.
  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    I always get disconnected whenever I change maps. Lots of rubberbanding too. It's been that way for years, I always assumed it was the hamsters.

    Usually when you disconnect on Map Change, the fix is to go into your launcher and disable 'On Demand Patching.'

    Have you tried that?
    Insert witty signature line here.
  • discojerdiscojer Member Posts: 533 Arc User
    I've been getting disconnected constantly the last few weeks (started about halfway through the last TFO).

    I don't think it's Cryptic's servers, but it is their ISP and how it connects to other ISPs. If my (and others) ISP connects perfectly well to every other non-Cryptic MMORPG on the planet, even servers in SEA, then it's probably not a problem with our ISPs, but on Cryptic's end, even if it's not their servers.

    I mean, you say EA has a lot of cash on hand to have better quality internet, but I also play Atlantica Online (run by a company named Valofe, based in the Phillipines, after nDoors sold it to them)

    But anyway, regardless, Cryptic isn't going to change ISPs, and maybe even couldn't if they wanted to.
  • This content has been removed.
  • This content has been removed.
This discussion has been closed.