Minimum Requirements Issue

Just what are the minimum requirements for STO?

On my desktop, I have no issues, though my laptop is another thing... I used to be able to play on it, though now I get an error message saying that I need a graphics card that "Supports DirectX Hardware Feature Level 10 or higher"...
Time of this report: 5/5/2019, 12:51:33
Machine name: MINI-MERLIN
Machine Id: {2ABC17DB-924B-4671-B23D-05B3EF811C43}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 80E3
BIOS: A2CN27WW(V1.09) (type: UEFI)
Processor: AMD A8-6410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.0GHz
Memory: 6144MB RAM
Available OS Memory: 5080MB RAM
Page File: 3788MB used, 2827MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

Any idea, what gives?

Comments

  • tousseau
    tousseau Member Posts: 1,484 Arc User
    *bump*
  • ekypyros
    ekypyros Member Posts: 181 Arc User
    edited June 2019
    Maybe you have 2 Graphics Cards isseu !
    Disable in Bios Onboard GFX Card if avaible
    (Or and) disable ind Windows the weaker (onboard) GFX Card in Device Manager then reboot
    Then should it work again !
  • al8maraine#1275
    al8maraine#1275 Member Posts: 2 New User
    ------------------
    System Information
    ------------------
    Time of this report: 7/28/2019
    Machine name: DELL
    Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_ltsb)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Vostro 200
    BIOS: Phoenix - AwardBIOS v6.00PG
    Processor: Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz (2 CPUs), ~2.0GHz
    Memory: 3072MB RAM
    Available OS Memory: 3062MB RAM
    Page File: 4132MB used, 823MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.03 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
    Manufacturer: Intel Corporation
    Chip type: Intel(R) GMA 3100
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS&REV_02
    Display Memory: 256 MB
    Dedicated Memory: 0 MB
    Shared Memory: 256 MB
    Current Mode: 1280 x 1024 (32 bit) (60Hz)
    Monitor Name: HP vp17 LCD Monitor
    Monitor Model: HP vp17
    Monitor Id: HWP2699
    Native Mode: 1280 x 1024(p) (60.020Hz)
    Output Type: HD15
    Driver Name: igdumd64.dll,igdumd32
    Driver File Version: 8.14. (English)
    Driver Version: 8.15.
    DDI Version: 9Ex
    Feature Levels: 9.1
    Driver Model: WDDM 1.0
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported
    Hybrid Graphics GPU: Not Applicable
    Power P-states: Not Applicable
    Driver Attributes: Final Retail
    Driver Date/Size: 10/2012 5508224 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Rank Of Driver: 00DE2001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_MOCOMP
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Headphones (High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS&REV_1000
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.03 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 8/2013 395776 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    ---------------------
    Video Capture Devices
    Number of Devices: 0
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: USB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0461, 0x0010
    FF Driver: n/a

    Device Name: USB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0461, 0x0010
    FF Driver: n/a

    Device Name: Rock Candy Wireless Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0E6F, 0x0148
    FF Driver: n/a

    Device Name: Rock Candy Wireless Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0E6F, 0x0148
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x293C
    | Matching Device ID: USB\ROOT_HUB20
    | Service: usbhub
    | Driver: usbhub.sys, 9/2017 461144 bytes
    | Driver: usbd.sys, 10/2015 27992 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x0E6F, 0x0148
    | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/2014 32256 bytes
    | Driver: kbdclass.sys, 11/2014 59712 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x0461, 0x0010
    | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/2014 32256 bytes
    | Driver: kbdclass.sys, 11/2014 59712 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x0E6F, 0x0148
    | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
    | Service: mouhid
    | Driver: mouhid.sys, 11/2014 30208 bytes
    | Driver: mouclass.sys, 11/2014 51008 bytes

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 244.0 GB
    Total Space: 304.9 GB
    File System: NTFS
    Model: WDC WD3200AAKS ATA Device

    Drive: D:
    Model: HL-DT-ST DVD-ROM GDRH10N ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.03 (English), 12/2017 165376 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.03 (English), 10/2015 37376 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.03 (English), 5/2018 439640 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03 (English), 9/2017 461144 bytes

    Name: Intel(R) 82562V-2 10/100 Network Connection
    Driver: C:\Windows\system32\DRIVERS\e1e6032e.sys, 9.13 (English), 6/2013 300544 bytes

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937

    Name: Standard Dual Channel PCI IDE Controller

    Name: Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1

    Name: High Definition Audio Controller

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
  • al8maraine#1275
    al8maraine#1275 Member Posts: 2 New User
    My desktop does the same thing, is the above info enough to identify the problem?
  • ekypyros
    ekypyros Member Posts: 181 Arc User
    My desktop does the same thing, is the above info enough to identify the problem?
    Yes
    Chip type: Intel(R) GMA 3100
    You Graphic Cards Support only Direct x 10 with Intel Beta Drivers !!!
    Install Orginal Intel Beta Drivers for your Graphic Card !
  • stan2750
    stan2750 Member Posts: 13 Arc User
    ACER NITRO (LAPTOP) with Ryzen 5 and Radeon 560x 4gb runs STO perfect. Be sure to update the bios and drivers. :)
    its a 700.00 laptop, it has a m2 250gb hd, and 8 gb ram, but leaves an open bay for an extra hard drive and 1 open memory slot for easy ram upgrade. I added another 250gb SSD and 1 tb external drive and 16gb additional ram to mine.

    Just in case any STO players were trying to decide on a new laptop.
  • stan2750
    stan2750 Member Posts: 13 Arc User
    tousseau wrote: »
    Just what are the minimum requirements for STO?

    On my desktop, I have no issues, though my laptop is another thing... I used to be able to play on it, though now I get an error message saying that I need a graphics card that "Supports DirectX Hardware Feature Level 10 or higher"...
    Time of this report: 5/5/2019, 12:51:33
    Machine name: MINI-MERLIN
    Machine Id: {2ABC17DB-924B-4671-B23D-05B3EF811C43}
    Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
    Language: English (Regional Setting: English)
    System Manufacturer: LENOVO
    System Model: 80E3
    BIOS: A2CN27WW(V1.09) (type: UEFI)
    Processor: AMD A8-6410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.0GHz
    Memory: 6144MB RAM
    Available OS Memory: 5080MB RAM
    Page File: 3788MB used, 2827MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.17134.0001 64bit Unicode

    Any idea, what gives?

    The R5 Graphics are lacking, since recent updates. I struggled with STO with R6 graphics. R7 graphics and up were what was needed.