Minimum Requirements Issue

tousseau

Just what are the minimum requirements for STO?

On my desktop, I have no issues, though my laptop is another thing... I used to be able to play on it, though now I get an error message saying that I need a graphics card that "Supports DirectX Hardware Feature Level 10 or higher"...

Time of this report: 5/5/2019, 12:51:33
Machine name: MINI-MERLIN
Machine Id: {2ABC17DB-924B-4671-B23D-05B3EF811C43}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 80E3
BIOS: A2CN27WW(V1.09) (type: UEFI)
Processor: AMD A8-6410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.0GHz
Memory: 6144MB RAM
Available OS Memory: 5080MB RAM
Page File: 3788MB used, 2827MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

Any idea, what gives?

tousseau

*bump*

ekypyros

Maybe you have 2 Graphics Cards isseu !
Disable in Bios Onboard GFX Card if avaible
(Or and) disable ind Windows the weaker (onboard) GFX Card in Device Manager then reboot
Then should it work again !

al8maraine#1275

------------------
System Information
------------------
Time of this report: 7/28/2019
Machine name: DELL
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_ltsb)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Vostro 200
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 3072MB RAM
Available OS Memory: 3062MB RAM
Page File: 4132MB used, 823MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 3100
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS&REV_02
Display Memory: 256 MB
Dedicated Memory: 0 MB
Shared Memory: 256 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: HP vp17 LCD Monitor
Monitor Model: HP vp17
Monitor Id: HWP2699
Native Mode: 1280 x 1024(p) (60.020Hz)
Output Type: HD15
Driver Name: igdumd64.dll,igdumd32
Driver File Version: 8.14. (English)
Driver Version: 8.15.
DDI Version: 9Ex
Feature Levels: 9.1
Driver Model: WDDM 1.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 10/2012 5508224 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Rank Of Driver: 00DE2001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_MOCOMP
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Headphones (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.03 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/2013 395776 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
---------------------
Video Capture Devices
Number of Devices: 0
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x0010
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x0010
FF Driver: n/a

Device Name: Rock Candy Wireless Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0E6F, 0x0148
FF Driver: n/a

Device Name: Rock Candy Wireless Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0E6F, 0x0148
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x293C
| Matching Device ID: USB\ROOT_HUB20
| Service: usbhub
| Driver: usbhub.sys, 9/2017 461144 bytes
| Driver: usbd.sys, 10/2015 27992 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x0E6F, 0x0148
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 11/2014 32256 bytes
| Driver: kbdclass.sys, 11/2014 59712 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x0461, 0x0010
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 11/2014 32256 bytes
| Driver: kbdclass.sys, 11/2014 59712 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x0E6F, 0x0148
| Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| Service: mouhid
| Driver: mouhid.sys, 11/2014 30208 bytes
| Driver: mouclass.sys, 11/2014 51008 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 244.0 GB
Total Space: 304.9 GB
File System: NTFS
Model: WDC WD3200AAKS ATA Device

Drive: D:
Model: HL-DT-ST DVD-ROM GDRH10N ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.03 (English), 12/2017 165376 bytes

--------------
System Devices
--------------
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.03 (English), 10/2015 37376 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.03 (English), 5/2018 439640 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03 (English), 9/2017 461144 bytes

Name: Intel(R) 82562V-2 10/100 Network Connection
Driver: C:\Windows\system32\DRIVERS\e1e6032e.sys, 9.13 (English), 6/2013 300544 bytes

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937

Name: Standard Dual Channel PCI IDE Controller

Name: Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1

Name: High Definition Audio Controller

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938

al8maraine#1275

My desktop does the same thing, is the above info enough to identify the problem?

ekypyros

al8maraine#1275 wrote: »

My desktop does the same thing, is the above info enough to identify the problem?

Yes
Chip type: Intel(R) GMA 3100
You Graphic Cards Support only Direct x 10 with Intel Beta Drivers !!!
Install Orginal Intel Beta Drivers for your Graphic Card !

stan2750

ACER NITRO (LAPTOP) with Ryzen 5 and Radeon 560x 4gb runs STO perfect. Be sure to update the bios and drivers.
its a 700.00 laptop, it has a m2 250gb hd, and 8 gb ram, but leaves an open bay for an extra hard drive and 1 open memory slot for easy ram upgrade. I added another 250gb SSD and 1 tb external drive and 16gb additional ram to mine.

Just in case any STO players were trying to decide on a new laptop.

stan2750

tousseau wrote: »

Just what are the minimum requirements for STO?

On my desktop, I have no issues, though my laptop is another thing... I used to be able to play on it, though now I get an error message saying that I need a graphics card that "Supports DirectX Hardware Feature Level 10 or higher"...

Time of this report: 5/5/2019, 12:51:33
Machine name: MINI-MERLIN
Machine Id: {2ABC17DB-924B-4671-B23D-05B3EF811C43}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 80E3
BIOS: A2CN27WW(V1.09) (type: UEFI)
Processor: AMD A8-6410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.0GHz
Memory: 6144MB RAM
Available OS Memory: 5080MB RAM
Page File: 3788MB used, 2827MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

Any idea, what gives?

The R5 Graphics are lacking, since recent updates. I struggled with STO with R6 graphics. R7 graphics and up were what was needed.