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Forums > Home› Support› C-Store, ZEN, and Promotions

error: "unable to complete transaction: a previous transaction is still running."

leoanimaleoanima Member Posts: 29 Arc User
in C-Store, ZEN, and Promotions


On a Fed Jem'Hadar Vanguard captain:

Error Message:
"unable to complete transaction: a previous transaction is still running."

Still able to claim most things, here's a list of C-store items it's effecting claims for:

* = ships from this pack can be claimed individually under "Ships > (respective tier)", the bundle itself can not be claimed.

discout packs > Expansion Packs

gamma vanguard pack *
- Playable Jem'Hadar Vanguard - usable (previously used)
- Playable Cardassians *
- Jem'Hadar Tactical Uniform - usable (previously used)
- (1) Jem'Hadar EV Suit - Not claimable.
- (3) Jem'Hadar Vanguard Bridge Officers - claimable under Personnel
- (3) Gamma Vanguard Pack - Tech Upgrade - lists as claimable (I never claimed it)
- (2) Gamma Vanguard Pack XP Bosts - Not claimable.
- Titles: Not claimable (Do not appear on title list for new character)


Mega Bundles (all) *

Cross Faction Bundles (all) *

Faction Bundles (Federation):

Allied Pilot Escort Federation Bundle [T6] *
Andorian Kumari Vessels Bundle [T5] *
Command Battlecruiser bundle - unable to check (purchased individually) - individually claimable.
Dyson pack - unable to check (purchased individually) - individually claimable.
Galaxy pack *
Intrepid pack *
- 2371 Voyager interior - usable, previously claimed
- 2410 Voyager interior - usable, perviously claimed
Miracle Worder Federation Bundle [T6] *
Multi-Mission Vesta Bundle [T5] *
Odyssey Bundle [T5] *
Odyssey Bundle [T6] *
Starfleet Multi-Mission Explorer Bundle [T6] *
Sterfleet Pilot Escort Bundle [T6] *

Ships:
Tier 5:
31st Century Temporal Ship Bundle [T6] *
Cardassian Intel Bundle (see Gamma Vanguard pack above also) *
Tier 1:
oberth light science vessel - not claimable

Comments

  • madhatch1971madhatch1971 Member Posts: 196 Arc User
    Getting the same error message. Also, ships are not working correctly, ship slots are locked out and can't be used. This seems to be a pretty major bug making the game unplayable.
    People ask how long have I been playing STO - well the answer is simple: I have been here since the beginning. I just haven't always had a lot to say.
  • dirtlingdirtling Member Posts: 18 Arc User
    Having the same issue. Seems to only affect ships and ship bundles, for me. Can the devs just clear the transaction queue for us?
  • dirtlingdirtling Member Posts: 18 Arc User
    dirtling wrote: »
    Having the same issue. Seems to only affect ships and ship bundles, for me. Can the devs just clear the transaction queue for us?

    Update: I was able to claim individual ships finally, but not any ship bundles. I still get the same error for those.
  • themadprofessor#9835 themadprofessor
    themadprofessor#9835
         Member Posts: 1,203 Arc User
    Getting the error now... Cannot claim a T1 Oberth.
    Space Barbie Extraordinaire. Got a question about Space Barbie? Just ask.

    Things I want in STO:

    1) More character customization options such as more clothing options, letting the toon complexion affect the entire body, not just the head. Also a true RGB color picker applied to all costume and appearance options, which would allow for true appearance customization and homogenous colors instead of "this same exact color looks vastly different on two different pieces."
    2) Bridge customization, not bridge packs. Let us pick a general layout and adjust the color palette, console appearance, and chair types, as well as more ready room layout options.
    3) Customizable ground weapons, i.e. The aesthetic look of phaser dual pistols but they shoot antiproton bolts. For obvious reasons this would only apply to standard ground weapons.
    4) For the love of Q please revamp Plasma Ground Weapons. They look like demented Supersoakers right now.
    5) True Vanity Impulse and Deflector effects similar to Vanity Shields.
    6) A greater payout for hitting T6 Reputations. Currently it takes more time and resources to get from T5 to T6 than it does to get from nothing to T5. Make that grind really pay out at the end.
    7) Mirrorverse Refugee event similar to AoY/Delta/Gamma, complete with new Mirrorverse recruits for all factions.
    8) Independent Faction, because yo ho yo ho a pirate's life for me!
  • sthe91sthe91 Member Posts: 5,976 Arc User
    themadprofessor#9835 wrote: »
    Getting the error now... Cannot claim a T1 Oberth.

    That is a known issue in the recent patch notes.
    Where there is a Will, there is a Way.
  • nalfyrnalfyr Member Posts: 33 Arc User
    getting this Error when trying to claim bundles on my new discovery captain as well.
    "unable to complete transaction: a previous transaction is still running."
  • ltminnsltminns Member Posts: 12,572 Arc User
    Same here on my Discovery Character. I could claim individual ships but not the three ship Faction Bundles.

    A bit of a PITA as I was getting the Discovery Character completed for Admiralty.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
  • craig76craig76 Member Posts: 775 Arc User
    been getting the same error message, unable to complete transaction.
    I believe God created the universe, because he knew we wanted to explore. So, he made us a playground...
    planet-space-sun.jpg
  • adamspire#9038 adamspire
    adamspire#9038
         Member Posts: 30 Arc User
    There was a problem with the credit card.

    I really would like to subscribe to the game but after a card alert, and me approving it, your system is now outright rejecting any purchase from me.
  • ltminnsltminns Member Posts: 12,572 Arc User
    This 'previous Transaction that is still running' is still 'running' and has fouled up claiming Packs I should be able to claim.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
  • zaccar#5080 zaccar
    zaccar#5080
         Member Posts: 45 Arc User
    Gamma Vanguard pack, nothing of it claimable (i get the available and claim button) , 125 bucks sitting idle since thursday. everything else i buy works well, just none of the gamma pack items work.

    got ticket open since thursday no response... i am not amused
  • dameron92dameron92 Member Posts: 32 Arc User
    Same here, still dont have an update on that problem.
  • zaccar#5080 zaccar
    zaccar#5080
         Member Posts: 45 Arc User
    had a chat with support, they are working on a solution and we shall wait in patience.

    wouldnt mind to trade the money into ZEN and get the ships without the bundle stuff but thats according to support not possible.
  • dameron92dameron92 Member Posts: 32 Arc User
    Any update on this problem?
  • zaccar#5080 zaccar
    zaccar#5080
         Member Posts: 45 Arc User
    last comment from support was that devs are aiming to fix it with a patch on the 21.
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