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Unable to get purchased ships

techspcer2techspcer2 Member Posts: 18 Arc User
hi, im unable to get any ship i own on the vendor or from the store, i have some screenshots showing the ships are available. i have free ship slots, and free inventory space, also i am more than the required level. when i try and claim them i get the message
"Unable to complete transaction: the price of the product has changed, please verify the new price before purchasing."
these are ships ive owned for along time, shows cost as 0. please help with this issue

Comments

  • techspcer2techspcer2 Member Posts: 18 Arc User
    edited January 2019
    pic post isnt working for me lol
  • yolduryoldur Member Posts: 46 Arc User
    I've got exactly the same issue, with the Vulcan D'kyr and other ships. What is this error message supposed to mean, are they trying to make us pay again for something we already purchased and unlocked at some point?! I have no idea WHERE we are supposed to verify the new price anyway. Any help on this?
    Also, I am unable to claim the (already unlocked) Oberth Light Science Vessel. Another weird error message there: "Unable to complete transaction: a previous transaction is still running." WHAT?
    While hopefully someone gets to checking it out, please change "Garumba Siege Destroyer" to its proper name "Guramba" in c-store, as already bug reported multiple times. It does look bad when you misspell your own ships, Cryptic.
  • yolduryoldur Member Posts: 46 Arc User
    Update: Ships are indeed a mess right now. Some ships I can claim, but don't get an Admiralty card. Others I can't claim because it says the price has changed and yet others I can't claim and it says another transaction is pending. Maybe because I am on my Discovery char? Usually a lot of things don't work with new factions/new content - but I'd like to be able to claim content I paid for, at least.
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