Hi everyone - yes i too am having issues since Age of Discovery was added. Please see below. Definitely a bug. Could it be connected to how the Journal was changed?
"Ticket Reference # 181015-000184
This is an automated message. We have not heard from you concerning your request for support in the 48 hours since we sent a response. Consequently, the status of this ticket is now set to Closed.
If your issue was escalated to the development team for investigation or as a bug report, our internal investigation will remain open.
To update your question with additional information, please respond directly to this email or click here to view your ticket on our support site.
Response By Email (Cyrelm) (10/23/2018 09:05 AM)
Hello,
Thank you for your response and we're sorry for the delayed response.
We understand that this kind of issue can affect your overall gaming experience. Based on the information you supplied it looks like the issue is the result of a bug and while I don't have a fix for you, I'll gather the details that you've given to me and pass them on for further investigation. If you haven't already done so, I strongly encourage you to submit an in-game bug report by selecting "Bug Report" from the list of available help options. Even though you won't receive a response to that report, it will be sent to the devs and the QA team. Something else you may want to do is post about this issue on the official bug reports forum: https://www.arcgames.com/en/forums/startrekonline#/categories/gameplay-bug-reports
We apologize for the inconvenience. If you have further questions or concerns, feel free to write back within your most convenient time.
Regards,
Cyrelm
Game Master
Perfect World Entertainment http://support.arcgames.com/
Customer By CSS Email () (10/22/2018 10:17 AM)
Hi there Cyrelm.
Many thanks for your help.
Please find attached the screenshots.
Please also take note, that these features were non active straight after the Age Of Discovery expansion, i have also found out that other players are experiencing same issues too, so i am giving you a heads up, that this isn't narrow, i feel it is far more wider.
Comments
"Ticket Reference # 181015-000184
This is an automated message. We have not heard from you concerning your request for support in the 48 hours since we sent a response. Consequently, the status of this ticket is now set to Closed.
If your issue was escalated to the development team for investigation or as a bug report, our internal investigation will remain open.
To update your question with additional information, please respond directly to this email or click here to view your ticket on our support site.
Response By Email (Cyrelm) (10/23/2018 09:05 AM)
Hello,
Thank you for your response and we're sorry for the delayed response.
We understand that this kind of issue can affect your overall gaming experience. Based on the information you supplied it looks like the issue is the result of a bug and while I don't have a fix for you, I'll gather the details that you've given to me and pass them on for further investigation. If you haven't already done so, I strongly encourage you to submit an in-game bug report by selecting "Bug Report" from the list of available help options. Even though you won't receive a response to that report, it will be sent to the devs and the QA team. Something else you may want to do is post about this issue on the official bug reports forum: https://www.arcgames.com/en/forums/startrekonline#/categories/gameplay-bug-reports
We apologize for the inconvenience. If you have further questions or concerns, feel free to write back within your most convenient time.
Regards,
Cyrelm
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Customer By CSS Email () (10/22/2018 10:17 AM)
Hi there Cyrelm.
Many thanks for your help.
Please find attached the screenshots.
Please also take note, that these features were non active straight after the Age Of Discovery expansion, i have also found out that other players are experiencing same issues too, so i am giving you a heads up, that this isn't narrow, i feel it is far more wider.
Thank you once again.
Best regards,
Neil."