test content
What is the Arc Client?
Install Arc

Changing launcher settings crashes launcher

Is anyone aware of how to fix this issue:

ERROR: Failed to load dbghelp: 126
Line: f:\cjunctions\src\utilities\crypticerror\harvest.c(543)

I have been able to find little to nothing about it online other than a three-comment Neverwinter reddit thread (https://www.reddit.com/…/8nyrld/nw_updare_error_please_help/), and Cryptic has nothing about it on it's website. I tried the method they suggested in the NW thread (deleting StarTrekOnline.exe or what I thought was the Neverwinter equivalent) to no avail. This was on a clean hard drive with a fresh install of windows.

The problem manifests by crashing the launcher every time I try to force-verify the game files or otherwise change the settings. It also crashes the game client when I try to load demo files through a third-party application or through the launcher itself. I discovered this problem while I was trying to open up a demorecord file first through a third-party application, second through the Cryptic launcher itself. I can still play the game as normal, but I can't create any fancy screenshots or film specific parts for a cinematic video.

I tried re-installing the game to fix it, and that didn't work, the Cryptic website said to make sure I have the proper version of Java installed when dealing with launcher crashes which I did, a friend suggested re-installing windows Visual C++ re-distributables as well as re-installing DirectX. My father doesn't want to risk TRIBBLE up another hard drive by messing with the drivers unnecessarily which I can understand, but at this point I see no alternative. Then again, my father also doesn't seem to care for actually recognizing that there's a problem in the first place.

Quite frankly, it's infuriating; I don't know how to re-install DirectX or the Visual C++ redisributables, and there is no existing thread on the internet that I can find that actually has this issue.

Comments

  • ekypyrosekypyros Member Posts: 138 Arc User
    edited July 2018
    Easy way Reinstall the Program that's this file order , all other need some knowledge and can make more broken

    But well when you want the hard way
    https://www.lifewire.com/how-to-fix-dbghelp-dll-not-found-or-missing-errors-2623296
    Have fun your Chose ;)
    greetz
    EKY
    The 99% Shild Pen Problem is True http://true-sto.ga/ (Warning German Content)
  • maxsimodem#8257 maxsimodem Member Posts: 4 Arc User
    ekypyros wrote: »
    Easy way Reinstall the Program that's this file order , all other need some knowledge and can make more broken

    But well when you want the hard way
    https://www.lifewire.com/how-to-fix-dbghelp-dll-not-found-or-missing-errors-2623296
    Have fun your Chose ;)
    greetz
    EKY

    I reinstalled three times, that is not the issue. I've already visited this site, but thank you nonetheless.
  • ekypyrosekypyros Member Posts: 138 Arc User
    edited July 2018
    ok then this Way
    http://www.dlldownloader.com/dbghelp-dll/
    Its High Important you download the Right dbghelp.dll for you exact Windows Version
    Then Just Copy in right Folder and reboot maybe you must in safemode boot to copy this file in to the right folder

    Folder for all System explainend on this side

    Other possibles out cos the devtool install for windows issnt more to download bzw i find him not maybe you have more luck xD
    The 99% Shild Pen Problem is True http://true-sto.ga/ (Warning German Content)
  • maxsimodem#8257 maxsimodem Member Posts: 4 Arc User
    ekypyros wrote: »
    ok then this Way
    http://www.dlldownloader.com/dbghelp-dll/
    Its High Important you download the Right dbghelp.dll for you exact Windows Version
    Then Just Copy in right Folder and reboot maybe you must in safemode boot to copy this file in to the right folder

    Folder for all System explainend on this side

    Other possibles out cos the devtool install for windows issnt more to download bzw i find him not maybe you have more luck xD

    That sounds like a good way to get a virus, in fact, the website you referenced said that it was important to NOT do that.

    How to Fix Dbghelp.dll Errors
    Tim Fisher wrote:
    Important: Do not download dbghelp.dll from a "DLL download" website. There are many reasons why downloading a DLL file is a bad idea. If you need a copy of dbghelp.dll, it's best to obtain it from its original, legitimate source.
  • ekypyrosekypyros Member Posts: 138 Arc User
    Yes well i have furhter search
    https://www.microsoft.com/en-us/download/developer-tools.aspx
    Quite frankly, it's infuriating; I don't know how to re-install DirectX or the Visual C++ redisributables, and there is no existing thread on the internet that I can find that actually has this issue.


    Visual C++ redisributable Installer download there i hope finaly works then
    Good Luck
    and Greetz
    EKY
    The 99% Shild Pen Problem is True http://true-sto.ga/ (Warning German Content)
  • maxsimodem#8257 maxsimodem Member Posts: 4 Arc User
    ekypyros wrote: »
    Yes well i have furhter search
    https://www.microsoft.com/en-us/download/developer-tools.aspx
    Quite frankly, it's infuriating; I don't know how to re-install DirectX or the Visual C++ redisributables, and there is no existing thread on the internet that I can find that actually has this issue.


    Visual C++ redisributable Installer download there i hope finaly works then
    Good Luck
    and Greetz
    EKY

    That looks like it would help, thank you.
Sign In or Register to comment.