I have the "Exchange Officer" mission showing on the In Progress tab, and I clicked on the Exchange Officer button in conversation with Ambassador Sugihara. He told me to pick out an officer from his Store. But when I go to his Store, all the options are greyed out. This is with a TOS character who hasn't chosen any of the officers yet. I tried logging out and then back in, but that didn't help. I submitted a ticket at Arc Support here.
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Do you have 15 Boffs already waiting in the "Candidates" section of the character screen?
It is most likely one of the above items that is stopping you purchasing a Boff from Sugihara. I'm guessing the second one.
You are correct! I had a full set of 15 Candidates. It didn't occur to me that it would be a problem when I had open main Boff slots. Thank you.