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Forums > Home› Star Trek Online General Discussion

Failed System Specs Check

battykoda0battykoda0 Member Posts: 959 Arc User
in Star Trek Online General Discussion
I'm sure someone has complained about this already but I am not going to dig through 1000 pages to find out. This is why I quit for ages and it's not helping to make me come back. My specs are fine. My driver is fine. It's the latest recommended driver that AMD has. I don't want to use lower settings and I don't want to use default settings. I want to use MY settings that I have selected that work and have worked in the past. awGeqgs.png

My system is fine. It's yours that's messed up.
Wow. There is a new KDF Science ship. I'll be!

Comments

  • salazarrazesalazarraze Member Posts: 3,794 Arc User
    How can we trust that your system specs are fine when your forum profile picture even shows an error?
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
  • battykoda0battykoda0 Member Posts: 959 Arc User
    salazarraze wrote: »
    How can we trust that your system specs are fine when your forum profile picture even shows an error?

    Uhhh because the forum picture link is bad and I have been gone from the game and haven't bothered to fix it? I don't generally update pictures in forums I don't go to.

    Thanks for your comment that doesn't help me get into the game without resetting my settings.
    Wow. There is a new KDF Science ship. I'll be!
  • legendarylycan#5411 legendarylycan
    legendarylycan#5411
         Member Posts: 37,284 Arc User
    i guess cryptic really doesn't like AMD; i've seen mention of some players getting the same issue with champions

    also, your sig is invalid - they released a T6 KDF science ship less than a month ago...it may not be especially STELLAR, but it's still T6 and KDF aesthetic​​
    Like special weapons from other Star Trek games? Wondering if they can be replicated in STO even a little bit? Check this out: https://forum.arcgames.com/startrekonline/discussion/1262277/a-mostly-comprehensive-guide-to-star-trek-videogame-special-weapons-and-their-sto-equivalents

    #LegalizeAwoo

    A normie goes "Oh, what's this?"
    An otaku goes "UwU, what's this?"
    A furry goes "OwO, what's this?"
    A werewolf goes "Awoo, what's this?"

    "It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch."
    "We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
    Passion and Serenity are one.
    I gain power by understanding both.
    In the chaos of their battle, I bring order.
    I am a shadow, darkness born from light.
    The Force is united within me.
  • battykoda0battykoda0 Member Posts: 959 Arc User
    shadowfang240 wrote: »
    i guess cryptic really doesn't like AMD; i've seen mention of some players getting the same issue with champions

    also, your sig is invalid - they released a T6 KDF science ship less than a month ago...it may not be especially STELLAR, but it's still T6 and KDF aesthetic​​

    Oh? if I can get into the game, I'll be sure to check it out. I will fix my signature but not going to mess with uploading a new forum picture. :wink:
    Wow. There is a new KDF Science ship. I'll be!
  • legendarylycan#5411 legendarylycan
    legendarylycan#5411
         Member Posts: 37,284 Arc User
    when/if you can get in, you'll be looking for the Naj'Sov - essentially a klingon version of the nebula...like i said, not stellar, but it gets the job done

    i'll poke around a bit and see if i can find a way for you to bypass that screen without needing to reset your settings​​
    Like special weapons from other Star Trek games? Wondering if they can be replicated in STO even a little bit? Check this out: https://forum.arcgames.com/startrekonline/discussion/1262277/a-mostly-comprehensive-guide-to-star-trek-videogame-special-weapons-and-their-sto-equivalents

    #LegalizeAwoo

    A normie goes "Oh, what's this?"
    An otaku goes "UwU, what's this?"
    A furry goes "OwO, what's this?"
    A werewolf goes "Awoo, what's this?"

    "It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch."
    "We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
    Passion and Serenity are one.
    I gain power by understanding both.
    In the chaos of their battle, I bring order.
    I am a shadow, darkness born from light.
    The Force is united within me.
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    edited December 2016
    battykoda0 wrote: »
    My system is fine. It's yours that's messed up.

    That reminds me of this joke. There was a guy driving on the highway. He turns on his radio, and hears a bulletin about someone going the wrong way on his road. He looks outside, and says "Hmm, I think it's more than 1 person!" :P
    3lsZz0w.jpg
  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    Can you at least let us know what your system specs are?

    If you have a system that's well within the games requirements and you're getting this message, then yeah.. it's obviously the application. Is it possible that your system really isn't up to the task?

    Are you running the game using the D3D9 setting? Or the D3D11? Because D3D9 support is being retired and they're posting messages to people to let them know. You might be able to fix it by just changing your settings to use the 11 setting instead of 9.

    Just throwing out ideas.
    Insert witty signature line here.
  • battykoda0battykoda0 Member Posts: 959 Arc User
    I tried copying the preference file out and starting the game then putting it back in and that didn't work. Going to compare them for a setting that exists in the new one and not the old one. Or... I will just go in and put everything back. I can play with it on low or default but it's grungy.

    I appreciate you helping.
    Wow. There is a new KDF Science ship. I'll be!
  • battykoda0battykoda0 Member Posts: 959 Arc User
    edited December 2016
    Found it.


    PrefEntry SkipSystemSpecsID 199_0.0.0.0_26131
    PrefEntry SkipSystemSpecsValue 1004

    And the line that is causing the problem

    PrefEntry SystemSpecs.videoDriverVersion 0.0.0.0

    It can't determine my driver at all it seems.
    Wow. There is a new KDF Science ship. I'll be!
  • battykoda0battykoda0 Member Posts: 959 Arc User
    seaofsorrows wrote: »
    Can you at least let us know what your system specs are?

    If you have a system that's well within the games requirements and you're getting this message, then yeah.. it's obviously the application. Is it possible that your system really isn't up to the task?

    Are you running the game using the D3D9 setting? Or the D3D11? Because D3D9 support is being retired and they're posting messages to people to let them know. You might be able to fix it by just changing your settings to use the 11 setting instead of 9.

    Just throwing out ideas.

    I use D3D11. It's not the best video card on the market but it has always played STO fine for years until today. It would play it fine today it if let me in without setting it to minimum too! LOL

    Graphics Chipset: AMD Radeon R7 200 Series (260 is my version)
    Memory Size: 2048 MB

    The problem is it detecting the video drivers, not the video card or the drivers. It says version 0.0.0.0. I have 16.12.1 - "Your Radeon Software is up to date."

    It's definitely them. They can't see my driver package.
    Wow. There is a new KDF Science ship. I'll be!
  • battykoda0battykoda0 Member Posts: 959 Arc User
    meimeitoo wrote: »
    battykoda0 wrote: »
    My system is fine. It's yours that's messed up.

    That reminds me of this joke. There was a guy driving on the highway. He turns on his radio, and hears a bulletin about someone going the wrong way on his road. He looks outside, and says "Hmm, I think it's more than 1 person!" :P

    Nah, Meimeitoo. I know I am good. I would not be able to play EVE or SWTOR either. I'm definitely going the right direction. :-P
    Wow. There is a new KDF Science ship. I'll be!
  • legendarylycan#5411 legendarylycan
    legendarylycan#5411
         Member Posts: 37,284 Arc User
    battykoda0 wrote: »
    Found it.


    PrefEntry SkipSystemSpecsID 199_0.0.0.0_26131
    PrefEntry SkipSystemSpecsValue 1004

    And the line that is causing the problem

    PrefEntry SystemSpecs.videoDriverVersion 0.0.0.0

    It can't determine my driver at all it seems.

    seems you managed to find something about the problem that i couldn't...just out of curiosity, does replacing the 0.0.0.0 with your driver version number make the message go away and let you load into the game alright?​​
    Like special weapons from other Star Trek games? Wondering if they can be replicated in STO even a little bit? Check this out: https://forum.arcgames.com/startrekonline/discussion/1262277/a-mostly-comprehensive-guide-to-star-trek-videogame-special-weapons-and-their-sto-equivalents

    #LegalizeAwoo

    A normie goes "Oh, what's this?"
    An otaku goes "UwU, what's this?"
    A furry goes "OwO, what's this?"
    A werewolf goes "Awoo, what's this?"

    "It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch."
    "We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
    Passion and Serenity are one.
    I gain power by understanding both.
    In the chaos of their battle, I bring order.
    I am a shadow, darkness born from light.
    The Force is united within me.
  • battykoda0battykoda0 Member Posts: 959 Arc User
    But it insists that my settings be
    shadowfang240 wrote: »
    battykoda0 wrote: »
    Found it.


    PrefEntry SkipSystemSpecsID 199_0.0.0.0_26131
    PrefEntry SkipSystemSpecsValue 1004

    And the line that is causing the problem

    PrefEntry SystemSpecs.videoDriverVersion 0.0.0.0

    It can't determine my driver at all it seems.

    seems you managed to find something about the problem that i couldn't...just out of curiosity, does replacing the 0.0.0.0 with your driver version number make the message go away and let you load into the game alright?​​

    Nope. It makes me reset them to minimum or default. I just went in minimum... I changed my settings inside the game and then deleted my spam mail in my box and crashed. LOL
    Wow. There is a new KDF Science ship. I'll be!
  • legendarylycan#5411 legendarylycan
    legendarylycan#5411
         Member Posts: 37,284 Arc User
    yeah, the mail crashing thing is an unrelated issue that appeared within the last patch or two; since it actually crashes the client and is tied to the mail system rather than being buried so deep within the engine it'll likely never see the light of day again, it should be fixed by next week, or after christmas at the latest, assuming it's a universal thing

    may not be, since i haven't gotten a crash from deleting mail myself; possibly because the only mail i've deleted recently is goldspammer mail, and i use the Report Spam button on those, which not only removes it from my mailbox, but also blocks the spammer as well​​
    Like special weapons from other Star Trek games? Wondering if they can be replicated in STO even a little bit? Check this out: https://forum.arcgames.com/startrekonline/discussion/1262277/a-mostly-comprehensive-guide-to-star-trek-videogame-special-weapons-and-their-sto-equivalents

    #LegalizeAwoo

    A normie goes "Oh, what's this?"
    An otaku goes "UwU, what's this?"
    A furry goes "OwO, what's this?"
    A werewolf goes "Awoo, what's this?"

    "It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch."
    "We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
    Passion and Serenity are one.
    I gain power by understanding both.
    In the chaos of their battle, I bring order.
    I am a shadow, darkness born from light.
    The Force is united within me.
  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    battykoda0 wrote: »

    It's definitely them. They can't see my driver package.

    Agreed, definitely sounds like a game issue.

    I have heard that the game has had problems for a long time on AMD GPU's, I have an NVidia so I can't really say much about it. I have however, seen a large number of people complaining about all types of strange issues between STO and AMD, must of which seem to be STO problems.

    Here is a shot in the dark, can you maybe roll back to older drivers? Sometimes that works when games have issues with the newest drivers. Not sure if you would want to try and roll back or not, but it might be an option if nothing else works.
    Insert witty signature line here.
  • legendarylycan#5411 legendarylycan
    legendarylycan#5411
         Member Posts: 37,284 Arc User
    rolling back probably won't work - other people with the issue have tried the same thing with no effect

    won't hurt to at least try, but positive results shouldn't be expected​​
    Like special weapons from other Star Trek games? Wondering if they can be replicated in STO even a little bit? Check this out: https://forum.arcgames.com/startrekonline/discussion/1262277/a-mostly-comprehensive-guide-to-star-trek-videogame-special-weapons-and-their-sto-equivalents

    #LegalizeAwoo

    A normie goes "Oh, what's this?"
    An otaku goes "UwU, what's this?"
    A furry goes "OwO, what's this?"
    A werewolf goes "Awoo, what's this?"

    "It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch."
    "We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
    Passion and Serenity are one.
    I gain power by understanding both.
    In the chaos of their battle, I bring order.
    I am a shadow, darkness born from light.
    The Force is united within me.
  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    shadowfang240 wrote: »
    rolling back probably won't work - other people with the issue have tried the same thing with no effect

    won't hurt to at least try, but positive results shouldn't be expected​​

    You're probably right, I was just trying to throw out ideas.

    More then likely it won't work.
    Insert witty signature line here.
  • battykoda0battykoda0 Member Posts: 959 Arc User
    I just went in and, using my old preference file as a reference, set everything to the same numbers it was before in the settings and sliders. I even upped it in some cases (like I never use shadows as a personal preference) and it's fine even with those turned on. It's just the client can't determine what drivers I have and forces a reset.

    I didn't attempt a rollback. It's almost 3am and I just wanted to check out what has changed in STO since I wandered off. :-)
    Wow. There is a new KDF Science ship. I'll be!
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    battykoda0 wrote: »
    meimeitoo wrote: »
    battykoda0 wrote: »
    My system is fine. It's yours that's messed up.

    That reminds me of this joke. There was a guy driving on the highway. He turns on his radio, and hears a bulletin about someone going the wrong way on his road. He looks outside, and says "Hmm, I think it's more than 1 person!" :P

    Nah, Meimeitoo. I know I am good. I would not be able to play EVE or SWTOR either. I'm definitely going the right direction. :-P


    Well, in your defense, whatever game I play, whether it's STO or Second Life, or whatever, AMD always seems to enjoy cr*ppy support somehow.
    3lsZz0w.jpg
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    shadowfang240 wrote: »
    yeah, the mail crashing thing is an unrelated issue that appeared within the last patch or two; since it actually crashes the client and is tied to the mail system rather than being buried so deep within the engine it'll likely never see the light of day again, it should be fixed by next week, or after christmas at the latest, assuming it's a universal thing​

    Oh, so it's not just me. :) My client crashed real badly too when I tried to delete mail from the Exchange.
    3lsZz0w.jpg
  • battykoda0battykoda0 Member Posts: 959 Arc User
    meimeitoo wrote: »
    battykoda0 wrote: »
    meimeitoo wrote: »
    battykoda0 wrote: »
    My system is fine. It's yours that's messed up.

    That reminds me of this joke. There was a guy driving on the highway. He turns on his radio, and hears a bulletin about someone going the wrong way on his road. He looks outside, and says "Hmm, I think it's more than 1 person!" :P

    Nah, Meimeitoo. I know I am good. I would not be able to play EVE or SWTOR either. I'm definitely going the right direction. :-P


    Well, in your defense, whatever game I play, whether it's STO or Second Life, or whatever, AMD always seems to enjoy cr*ppy support somehow.

    Indeed. And since Crimson, it's only gotten worse.
    Wow. There is a new KDF Science ship. I'll be!
  • battykoda0battykoda0 Member Posts: 959 Arc User
    I got it sorted though. You just have to hit the button, accept the reset, and change it all back once it adds the failure line to the config file. Manually adding the failure to your previous config still results in a rollback.
    Wow. There is a new KDF Science ship. I'll be!
  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    Strange.. but I'm glad you got it working.

    Not sure if this is a STO problem or an AMD problem, but my suspicion is with the latter. It just seems like AMD has all kinds of driver problems.
    Insert witty signature line here.
  • leemwatsonleemwatson Member Posts: 5,504 Arc User
    My Laptop is running with AMD A8-6410 APU with AMD Radeon R5 graphics and it's never had a problem with the game. It is just a detection issue rather than make specific.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • sunfranckssunfrancks Member Posts: 3,925 Arc User
    I also have this problem, and it is definitely a Cryptic problem rather than AMD.

    It started with the 2.0 lighting update for me.

    I don't have problems with my other games, including SWTOR and Guild Wars 2.

    I never reset any settings, though, I just checked the remember my settings and clicked on exit. Not had any crashes, either.

    Hopefully Cryptic will fix it at some point, but I'm not holding my breath any time soon..
    Fed: Eng Lib Borg (Five) Tac Andorian (Shen) Sci Alien/Klingon (Maelrock) KDF:Tac Romulan KDF (Sasha) Tac Klingon (K'dopis)
    Founder, member and former leader to Pride Of The Federation Fleet.
    What I feel after I hear about every decision made since Andre "Mobile Games Generalisimo" Emerson arrived...
    3oz8xC9gn8Fh4DK9Q4.gif





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