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My friend, who has been Life time subscriber since pretty much since the game started, recently got a ban for trying to by 20.00 worth of zen. The card did not go through and they banned him for it. NOW they want him to pay 50.00 to reinstate his lifetime sub. WTH? I've had my card not go through and nothing happened. Cryptic needs money that badly that they start sticking it to the people that have been with the game since it began?
They aren't getting a dime from me till they reinstate him. Granted i don't pay much at moment but i have spent a bit per month getting through the temporal chapters and looked forward to building up the K-13 station. Members of our fleet have same feeling and many will not be spending any real money on the game till our member, who was a founding member, is reinstated.
I know a lot of you that troll will just "flame on", fine... but i think this very unfair to ban some just because his payment failed. Especially someone that paid for the lifetime benefit at the very beginning and was an avid player. and now they want charge him more just to let him back?
Knowing cryptic this won't be up long. Just hope it gets out there.


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Comments

  • tacticalrooktacticalrook Member Posts: 810 Arc User
    edited November 2016
    buckstanza wrote: »
    My friend, who has been Life time subscriber since pretty much since the game started, recently got a ban for trying to by 20.00 worth of zen. The card did not go through and they banned him for it. NOW they want him to pay 50.00 to reinstate his lifetime sub. WTH? I've had my card not go through and nothing happened. Cryptic needs money that badly that they start sticking it to the people that have been with the game since it began?
    They aren't getting a dime from me till they reinstate him. Granted i don't pay much at moment but i have spent a bit per month getting through the temporal chapters and looked forward to building up the K-13 station. Members of our fleet have same feeling and many will not be spending any real money on the game till our member, who was a founding member, is reinstated.
    I know a lot of you that troll will just "flame on", fine... but i think this very unfair to ban some just because his payment failed. Especially someone that paid for the lifetime benefit at the very beginning and was an avid player. and now they want charge him more just to let him back?
    Knowing cryptic this won't be up long. Just hope it gets out there.


    "

    Sounds like the kind of thing you should really take privately to customer support. Public ultimatums like this never end well.
    /channel_join grind
  • buckstanzabuckstanza Member Posts: 24 Arc User

    just ticked off. he's already gone through customer support , they want 50.00 to reinstate the account...thats just bs.
  • nikeixnikeix Member Posts: 3,972 Arc User
    If only "your friend" was dealing with Support. If only credit card transactions were always legitimate and reliable. If only we had the slightest clue what actually happened instead of your 100% biased report of events.

    Then we wouldn't have to listen to this nonsense and think "oh, am I supposed to be moved by this random, baseless plea?".
  • tacticalrooktacticalrook Member Posts: 810 Arc User
    buckstanza wrote: »
    just ticked off. he's already gone through customer support , they want 50.00 to reinstate the account...thats just bs.
    Public ultimatums aren't the way to handle this kind of thing, friend.
    /channel_join grind
  • salazarrazesalazarraze Member Posts: 3,794 Arc User
    Sounds like he did a charge back. Charge back = ban. Also, what rook said.
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
  • tacticalrooktacticalrook Member Posts: 810 Arc User
    edited November 2016
    Since this is an I Demand X Or Else Thread, @pwlaughingtrendy is probably more qualified to handle this than us.
    /channel_join grind
  • officerbatman81officerbatman81 Member Posts: 2,761 Arc User
    Why do these threads always start with "my friend"?
    Interesting.
  • tacticalrooktacticalrook Member Posts: 810 Arc User
    Why do these threads always start with "my friend"?
    Interesting.
    No need to make accusations like that, really.
    /channel_join grind
  • buckstanzabuckstanza Member Posts: 24 Arc User

    wow, nike a knew a troll would show up, just not that fast. Jaded that much. My "friend" is my friend, his card was legit, just maxed out, but he didn't realize it, dont really care if you "are moved" or not. I'm just ticked at cryptic for going so far to punish for such a thing. at least tactical is right .. but as you can see i don't get on here much to complain.. or in your case , probably troll and chastise others for saying .. anything. Been playing since it started and if you look at my grand total of posts, you could tell I normally don't bother with this type of garbage. This time.. though I took exception to having someone i know treated badly by the company . and by the way, pretty much everything on here could be considered 100% biased. so im not doing anything you haven't seen before.
  • davefenestratordavefenestrator Member Posts: 10,865 Arc User
    edited November 2016
    Stolen credit card, chargeback, buying from gold farmers, selling an account ... who knows what really happened? We sure don't.

    If customer service really did mess up, your "friend" might try PMing or tweeting @pwlaughingtrendy .
  • buckstanzabuckstanza Member Posts: 24 Arc User
    and tactical, again you are correct... shouldn't really demand on forums , but i have little experience here ( look at total of posts), just really ticked and need outlet .. thanks for advice.
  • officerbatman81officerbatman81 Member Posts: 2,761 Arc User
    @tacticalrook
    What accusation did i make? I surely did not mean to imply anything. Just making an observation that alot of malcontent threads have a similar theme.

    Related question though, thinking of buying zen next Friday, do they accept visa gift cards? Whats a charge back? I want to be very careful not to get into trouble.
  • tacticalrooktacticalrook Member Posts: 810 Arc User
    buckstanza wrote: »
    wow, nike a knew a troll would show up, just not that fast. Jaded that much. My "friend" is my friend, his card was legit, just maxed out, but he didn't realize it, dont really care if you "are moved" or not. I'm just ticked at cryptic for going so far to punish for such a thing. at least tactical is right .. but as you can see i don't get on here much to complain.. or in your case , probably troll and chastise others for saying .. anything. Been playing since it started and if you look at my grand total of posts, you could tell I normally don't bother with this type of garbage. This time.. though I took exception to having someone i know treated badly by the company . and by the way, pretty much everything on here could be considered 100% biased. so im not doing anything you haven't seen before.
    Calm down, friend. It sounds like you're having a hard time coping with your friend's ban, but what you're doing here is going to be received as hostile and uncivil. I really think it'd be in your friend's, yours, and your fleet's best interest simply suggest he contact support privately to work out an amicable solution, and let the matter rest.
    /channel_join grind
  • salazarrazesalazarraze Member Posts: 3,794 Arc User
    I've used gift cards several times with no problem. A charge back is when you make a dispute of a credit charge with the credit card company/bank and they charge the money back from the the merchant (Cryptic, Walmart, Target etc.).
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 59,174 Community Moderator
    Related question though, thinking of buying zen next Friday, do they accept visa gift cards? Whats a charge back? I want to be very careful not to get into trouble.

    I believe a charge back is when you go to the credit card company and request that a payment be retracted, such as if it was a fradulent charge on your card. Basically... its backing out of a purchase and pulling the money back.

    As to accepting gift cards, if it works like a normal visa card, as far as I know it would work. I don't know. Might have to ask someone who actually used one before.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
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  • nikeixnikeix Member Posts: 3,972 Arc User
    buckstanza wrote: »
    wow, nike a knew a troll would show up, just not that fast. Jaded that much. My "friend" is my friend, his card was legit, just maxed out, but he didn't realize it, dont really care if you "are moved" or not. I'm just ticked at cryptic for going so far to punish for such a thing. at least tactical is right .. but as you can see i don't get on here much to complain.. or in your case , probably troll and chastise others for saying .. anything. Been playing since it started and if you look at my grand total of posts, you could tell I normally don't bother with this type of garbage. This time.. though I took exception to having someone i know treated badly by the company . and by the way, pretty much everything on here could be considered 100% biased. so im not doing anything you haven't seen before.

    I may be faster on the draw, but I think you'll notice a trend. You come on making threats and hoping to garner sympathy for an event that's entirely a private affair and one which we'll never know is legitimate kerfluffle or some goldseller assclown down to his last pissant card trying to restore a popped account. There is no advantage to be gained here for you or your cause. None. There will be no mass uprising against the ebil Crypticorp. No marches. No rallies. Nothing.

    GO. AWAY.
  • tacticalrooktacticalrook Member Posts: 810 Arc User
    Can we please be civil about this, fellas?
    /channel_join grind
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    Can we please be civil about this, fellas?


    Indeed. While we all know posting about it isn't getting him/her anywhere, I can certainly empathize with the frustration of suddenly being banned like that, and feeling like you have no recourse but to take it to the public. It's like foregoing all stages of a fair trial, and immediately being thrown in jail. Would be nice if Cryptic/PWE at least allowed the customer to explain his/her side of the story.

    I would just PM Trendy, and ask her to take a look at it.
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  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    buckstanza wrote: »
    My "friend" is my friend, his card was legit, just maxed out, but he didn't realize it

    Sorry to hear that, but in all fairness, your friend is banned for an issue that was ultimately his fault. While he might not have intended any malice or wrong doing, he is the one that tried to put a charge on a card that was maxed out. It's your friends responsibility to be aware of the balance on the card before using it.

    It sucks, I know.. I'm not piling on or trying to 'troll you,' I'm just giving you the story from Cryptics perspective. Unfortunately, the mistake is something that Cryptic has determined as a violation of the terms of service and now they want a fee to re-instate your buddy. Is $50 a fair price? Well.. that's a matter of opinion, but ultimately your friends choices are to either pay the fine for his mistake, or move on.

    It may be frustrating, but I highly doubt they will reverse the decision. Cryptic allows players to behave absolutely any way they want in this game, the only thing they consider a real issue is something that effects them getting paid. They'll let anything go except that.

    Insert witty signature line here.
  • dragonsbitedragonsbite Member Posts: 530 Arc User
    edited November 2016
    I've talked to customer support and specifically the people that handle payments. They were very helpful and the issue was resolved in a timely manner. If they didn't treat people fairly they wouldn't still be around. Your friend needs to get it resolved. If it costs him more then the 20 bucks initial charge then so be it. I think there's more to your friends' story though.
    U.S. ARMY CAVALRY SCOUT/DRAGOON DISABLED VETERAN
  • davefenestratordavefenestrator Member Posts: 10,865 Arc User
    I've talked to customer support and specifically the people that handle payments. They were very helpful and the issue was resolved in a timely manner. If they didn't treat people fairly they wouldn't still be around. Your friend needs to get it resolved. If it costs him more then the 20 bucks initial charge then so be it. I think there's more to your friends' story though.

    Yes, we're hearing a one-sided second-hand version.

    Also, your friend should pay more attention to his spending, and probably cut back on it. This could be a wake-up call to get his financial life in order. He could be wasting hundreds of dollars a month paying interest, that he could have spent on fun things like new ships. Pay off the card, stop carrying a balance.
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  • nikeixnikeix Member Posts: 3,972 Arc User
    Do people typically walk into the middle of a city park and start shouting that their bank + the folks they screwed charged them $50 in fees for bouncing a check? Do they expect anything but derision if they were to do so?

    Because that's what this amounts to.

    Your friend bounced a check. Pay the fee and move on. With some dignity, if possible.
  • officerbatman81officerbatman81 Member Posts: 2,761 Arc User
    edited November 2016
    This forum is like a public park. Okay.
    Trolls must be azzholes that dont pick up their dogs TRIBBLE.

    Edit: omg the word po op is censored...wow
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    coldnapalm wrote: »
    Here is the thing...as far as cryptic know, your "friend" bought 20 bucks of zen, got the 20 bucks of zen, spent the 20 bucks of zen and then the CC company took the money back. They don't care WHY it happened...but as soon as that DOES happen, it becomes FRAUD and they are completely within their right to ban you right then and there.


    ^^ This has the ring of truth to it. Although the 'then the CC company took the money back.' part confuses me a bit. Normally, when I charge online stuff with my Mastercard -- and certainly from PWE -- there's an 'contact & approval' stage which precedes the actual purchase. Once the payment has been approved, by the credit card company, payment, to the seller, is guaranteed (if it wouldn't be, approval would not have been granted). So, you'd have to run some pretty nifty scam to get the CC company to do a chargeback on their own behest (maybe some distributed purchase 'attack', hoping for a race condition?). Especially since the CC companies know all the scam tricks in the book, I reckon.

    So, from that perspective, it's almost impossible his 'friend' actually received any Zen (or any chargebacks from the CC company took place). Far more likely is that the payment simply failed. In that case, is the $50 really fair? Probably not, but 'If you snooze, you lose!' So, man up, pay the fine, and next time remember to balance your checkbook.
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  • talonxvtalonxv Member Posts: 4,257 Arc User
    XoZ8o6Q.gif
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    Star Trek Battles member. Want to roll with a good group of people regardless of fleets and not have to worry about DPS while doing STFs? Come join the channel and join in the fun!

    http://forum.arcgames.com/startrekonline/discussion/1145998/star-trek-battles-channel-got-canon/p1
  • wendysue53wendysue53 Member Posts: 1,569 Arc User
    Thread in wrong part of forum.

    Relocate to Support> lost in space> under a rock> and Forgotten.
  • wendysue53wendysue53 Member Posts: 1,569 Arc User
    It's a Dead Issue.
This discussion has been closed.