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Why do I need to enter a new code to login to the forum each time I clear my temp files using CCleaner? Anyone else notice this?

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  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    It's not just that. It has issues with actually remembering your computer.
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    My character Tsin'xing
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  • reiklingraiderreiklingraider Member Posts: 209 Arc User
    I think your issue might be deleting cookies instead of cleaning temp files. I clear temp files all of the time with CCleaner and I don't have to enter a new code every time I do it. I don't know why it forgets my computer every once in a while.
  • dragonsbitedragonsbite Member Posts: 530 Arc User
    edited November 2016
    So let me get this right. You're complaining about the STO forum not remembering you when you're the one who deleted your own cookies/temp internet files? A bit ironic i'd say. Also some websites after a certain period of time will require a new pin code even if your IP stays the same. This is typically 30 days or less. Switching browsers will also make you enter a new code.
    Post edited by dragonsbite on
    U.S. ARMY CAVALRY SCOUT/DRAGOON DISABLED VETERAN
  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    edited November 2016
    Yes, clearing cookies/cache forces you to re-authenticate just like every other site on the internet.

    The Steam Site, my online banking, my Electric Bill and every other site that I have some form of authentication enabled for does this exact same thing. It's called an extra layer of security and it's to be expected. It's something I actively enable whenever it's available.

    The only thing this tells you is that Arc Defender is actually working.
    Insert witty signature line here.
  • officerbatman81officerbatman81 Member Posts: 2,761 Arc User
    Cookies.
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    The part that makes it weird is that it doesn't really make sense for it to use cookies. the Arc launcher does this too.
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    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
  • warpangelwarpangel Member Posts: 9,427 Arc User
    edited November 2016
    I think your issue might be deleting cookies instead of cleaning temp files. I clear temp files all of the time with CCleaner and I don't have to enter a new code every time I do it. I don't know why it forgets my computer every once in a while.

    That happens because the cookie that stores your login is set to expire in 30 days and doesn't get refreshed unless you actually log out and then back in. The security code cookie is stored with the same expiration time so when your login expires so does the "remember my computer."

    To avoid having to put in new code every month, you should remember to sign out and then back in manually sometime before the 30 days is up to refresh the cookies.
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    that's stupid. Especially since it automatically logs you in.
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    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
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  • bloodyrizbloodyriz Member Posts: 1,756 Arc User
    Heck I do not delete my cookies and defender forgets me.​​
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    We come in peace, SHOOT TO KILL!
  • reiklingraiderreiklingraider Member Posts: 209 Arc User
    warpangel wrote: »
    I think your issue might be deleting cookies instead of cleaning temp files. I clear temp files all of the time with CCleaner and I don't have to enter a new code every time I do it. I don't know why it forgets my computer every once in a while.

    That happens because the cookie that stores your login is set to expire in 30 days and doesn't get refreshed unless you actually log out and then back in. The security code cookie is stored with the same expiration time so when your login expires so does the "remember my computer."

    To avoid having to put in new code every month, you should remember to sign out and then back in manually sometime before the 30 days is up to refresh the cookies.

    Thanks warpangel. I'll make a note of that.

  • dragonsbitedragonsbite Member Posts: 530 Arc User
    edited November 2016
    So, let me get this right. You consider a question a complaint? Genius, folks, pure genius!

    Sorry dude but some questions just seem to rhetorical or the answer seems to obvious. Like when you goto arcgames.com and it says "we use cookies" "click here to learn about them" or whatever it says exactly. If you read their cookie policy it says the following;

    The following tables and information set out the cookies which are most frequently used on our website. It also provides details of third parties that set cookies through our website.


    Session Cookies
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    First Party
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    Session
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    Holds user session information, to provide basic functionality



    Authentication Cookies
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    First Party
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    Persistent,session
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    Perfect World uses cookies to recognize you if you are logged in to Perfect World websites and games, so that we can show you the right information and personalize your experience.
    Security cookies
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    First Party
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    Persistent,session
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    Perfect World uses cookies to support or enable security features we have deployed, and to help us detect malicious activity and violations of our Terms of Service.

    etc. etc. ad nauseam. Here's the link if you'd like to read it arcgames.com/en/about/cookie It's also at the bottom of this page and I think just about every arcgames page. But hey, when I go shopping some items I just can't find and they're usually right in front of me.
    U.S. ARMY CAVALRY SCOUT/DRAGOON DISABLED VETERAN
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    edited November 2016
    bloodyriz wrote: »
    Heck I do not delete my cookies and defender forgets me.​​
    It's worse if you use more than one computer since creating a second login session makes the first invalid or something.
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
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  • jjohndoe#4074 jjohndoe Member Posts: 19 Arc User
    It will also ask that if you are using a "Private Window" with browsers like Mozilla firefox. Go into settings and tell it to remember your cookies, or make CCleaner skip browsing history when cleaning.
  • lexusk19lexusk19 Member Posts: 1,430 Arc User
    Every time I restart my computer and try to login I have to go through that BS... Its a horrible program. But given how lazy the devs are, it doesnt surprise me.
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  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    lexusk19 wrote: »
    Every time I restart my computer and try to login I have to go through that BS... Its a horrible program. But given how lazy the devs are, it doesnt surprise me.

    Not the Devs fault your computer is deleting cookies on restart. It doesn't normally behave that way, I have to log back in once or twice a month.. tops.
    Insert witty signature line here.
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