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Confession of a Customer Service Rep.

Just got an interesting email from PWE. They've just admitted they don't want to help anyone with stuff.

https://www.facebook.com/photo.php?fbid=1711462722508411&set=p.1711462722508411&type=3&theater

Comments

  • jonsillsjonsills Member Posts: 10,559 Arc User
    And what exactly was your complaint, Amy? I mean, if it was something like the recent complaint of someone that they accidentally put some keys on the Exchange for 1/10 the intended price, and someone bought the keys before the transaction could be cancelled, well, there really isn't a lot they can do.​​
    Lorna-Wing-sig.png
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  • thay8472thay8472 Member Posts: 6,376 Arc User
    edited October 2016
    looks like the end part of a ticket. What did you say in the original ticket?
    zx2t8tuj4i10.png
    Thank you for the Typhoon!
  • salazarrazesalazarraze Member Posts: 3,794 Arc User
    "Hands tied" means "can't" not "doesn't want to."
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
  • kontarnuskontarnus Member Posts: 289 Arc User
    edited October 2016
    No context.
    The screen shot doesn't tell us anything. All it says is the the rep was not in a position to help you with whatever your ticket was about... was your ticket perhaps a complaint rather than an actual game code/mechanics/map construction problem that prevented your character from playing?
    "Intelligence is finite, stupidity is infinite" -- Umberto Eco
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    thay8472 wrote: »
    looks like the end part of a ticket. What did you say in the original ticket?
    Yeah really. The part in white at the bottom is what Ami said TO the Rep. The rep was actually rather polite. Ami.... went full rage monkey. Never go full rage monkey...
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
  • kontarnuskontarnus Member Posts: 289 Arc User
    thay8472 wrote: »
    looks like the end part of a ticket. What did you say in the original ticket?
    Yeah really. The part in white at the bottom is what Ami said TO the Rep. The rep was actually rather polite. Ami.... went full rage monkey. Never go full rage monkey...

    The bottom part is Ami's response to what the Rep said, not what the ticket was originally about.
    "Intelligence is finite, stupidity is infinite" -- Umberto Eco
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 59,174 Community Moderator
    So like others have said, no context = no proof of deliberate act. We don't know what the original complaint is about.
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    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • berginsbergins Member Posts: 3,454 Arc User
    Well, unless Ami tells us what the actual issue is, we'll never know, because the CS rep will follow the company TOS, so won't publicly share private communication.

    No, really OP. Pretty sure posting that is against the TOS. Also just bad form, complaining about a response to a complaint that could be legit, or could be "I want to fly a unicorn in STO, and it should have a rainbow warp trail and windows lit in a pink hue! And I want it to be free!"
    "Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    kontarnus wrote: »
    thay8472 wrote: »
    looks like the end part of a ticket. What did you say in the original ticket?
    Yeah really. The part in white at the bottom is what Ami said TO the Rep. The rep was actually rather polite. Ami.... went full rage monkey. Never go full rage monkey...
    The bottom part is Ami's response to what the Rep said, not what the ticket was originally about.
    True, just pointing out that the available evidence suggests that Ami went rage monkey in the original complaint as well as her response to the rep.
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
  • oldschooldorkoldschooldork Member Posts: 426 Arc User
    edited October 2016
    bergins wrote: »
    "I want to fly a unicorn in STO, and it should have a rainbow warp trail and windows lit in a pink hue! And I want it to be free!"

    I don't know about all that, but here's a unicorn that poops rainbow ice cream...

    https://www.youtube.com/watch?v=YbYWhdLO43Q
    AGpDi8m.gif
    I don't care what the header says, I am not now, nor have I ever been, nor will I ever be, an "ARC user".
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