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why did I get a free ship upgrade token?

OK I made a topic in the c store section.

but why would I have gotten this?
no one else has got one.

I did buy an avenger awhile ago. but it doesn't come with a token.

I'm on ps4

Comments

  • davefenestratordavefenestrator Member Posts: 10,865 Arc User
    C-Store t5 ships DO come with a t5U token on PC during ship sales. Was it a sale? Maybe Cryptic is being nice to people because they won't let you buy an Arbiter yet.
  • skullblits#4627 skullblits Member Posts: 1,273 Arc User
    null
    I got it on sale yea. but I didn't get one with it. I had to buy one. I did check the store awhile ago and never had one either.
  • davefenestratordavefenestrator Member Posts: 10,865 Arc User
    Maybe this was another bug that they just fixed?
  • skullblits#4627 skullblits Member Posts: 1,273 Arc User
    null
    I've no idea. I did buy one for the ship. and I remember checking the store a few days ago and didn't have one. I got the avenger awhile ago.

    but I can't sell it or anything it's bound to me
  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    edited September 2016
    If it's bound then it either came from a promotion or a sale.

    Normal upgrades bought from the C-Store are not character bound, only those awarded from promotions or included with bundles are character bound.

    Sounds like you got a bug in your favor. Though, if you don't have a T5 you want to upgrade and you can't sell it.. I guess it doesn't provide much benefit.

    I still have a bound Upgrade token in my bank that I have had for months. I'll probably never find a use for it. :)
    Insert witty signature line here.
  • skullblits#4627 skullblits Member Posts: 1,273 Arc User
    well shouldn't I have been refunded the zen I used to buy one? if it's a bug.
  • davefenestratordavefenestrator Member Posts: 10,865 Arc User
    You can ask customer support, explaining that you had to buy the extra ship token because they did not send you the free token until days (weeks?) later. They might refund the zen and take away the bound token.
  • skullblits#4627 skullblits Member Posts: 1,273 Arc User
    yea mite try that. not much use to me.
  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    well shouldn't I have been refunded the zen I used to buy one? if it's a bug.

    So you're saying you also purchased a token from the C-Store?

    I'm not sure, because I don't really understand how you acquired the bound token or when. Did you buy a token even though you already had one?

    If you feel that a situation has occurred that caused you to spend Zen that you shouldn't have had to spend, then your only recourse is to open a ticket with support and see if they will refund you. If you still have the token that you bought from the C-Store, you could always use the bound token and sell the purchased one for EC. That's of course assuming you haven't already used it.

    Only Support can refund your Zen, it would really be up to them. More then likely though if you were just over compensated as a result of the bug, then they're likely not going to refund you. Still, never hurts to ask.
    Insert witty signature line here.
  • skullblits#4627 skullblits Member Posts: 1,273 Arc User
    null
    got the ship on sale. didn't have any token. so I bought one.

    this was awhile ago. and I did check the store a few times in that time to see if there was any new stuff.

    checked a few days ago and didn't have one. but today I did.

    I had no idea you got one for free with the ship while buying on sale. it didn't tell you anywhere. I ready the ship description to death before j got it. lol
  • nikeixnikeix Member Posts: 3,972 Arc User
    There's a ship upgrade token that comes from veteran rewards. Did you go lifetime recently?
  • skullblits#4627 skullblits Member Posts: 1,273 Arc User
    null
    I wish lol. but no
  • nikeixnikeix Member Posts: 3,972 Arc User
    NP, just chasing down all the angles. :)

    Can you explain how the token was delivered? Was it via mail. Just popped into existence in your luggage? Any messages with it or when you logged in?
  • skullblits#4627 skullblits Member Posts: 1,273 Arc User
    null
    nothing at all. it was in c store under promotion's. but I checked a few days ago and it wasn't there. had the ship for weeks now.
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