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Klingon turbolift bug (console)

I couldn't find a forum for the Xbox one version of this game so i came here. I've been avidly playing the Klingon story (up to level 51) and have never been able to use the turbolift. I fly birds of prey, have tried using different bridges/corridor sizes, and tried using the captain's command menu all to no avail. If anyone knows a solution I'd really appreciate it.
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