Like the title says, I paid for the $10 T6 ships when there were plenty of T6 bundles left but has been taking forever for them to process the credit card. Now it says they are sold out. I am expecting that I will still get this. Can someone in the know confirm this?
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Now the T6 ships bundle is now there under my purchases but there is a single link that just takes you to the STO page. No keys. Good grazel their system is messed up.
"He shall be my finest warrior, this generic man who was forced upon me.
Like a badass I shall make him look, and in the furnace of war I shall forge him.
he shall be of iron will and steely sinew.
In great armour I shall clad him and with the mightiest weapons he shall be armed.
He will be untouched by plague or disease; no sickness shall blight him.
He shall have such tactics, strategies and machines that no foe will best him in battle.
He is my answer to cryptic logic, he is the Defender of my Romulan Crew.
He is Tovan Khev... and he shall know no fear."
Yes I am kidding. I cant speak for others.
"He shall be my finest warrior, this generic man who was forced upon me.
Like a badass I shall make him look, and in the furnace of war I shall forge him.
he shall be of iron will and steely sinew.
In great armour I shall clad him and with the mightiest weapons he shall be armed.
He will be untouched by plague or disease; no sickness shall blight him.
He shall have such tactics, strategies and machines that no foe will best him in battle.
He is my answer to cryptic logic, he is the Defender of my Romulan Crew.
He is Tovan Khev... and he shall know no fear."
It was a donation in exchange for something. Why is that so unreasonable? If I said to you donate $100 to me and I'll give you something you want in exchange and then don't give you what I promised you would just walk away and say "meh"? I doubt it.
To what system? There is no support ticket system for Groupee and there is no category for this with PWE ticket system.
Because a donation is NOT a purchase. And they kept their word. The first 2'500 buyers who's payment came through received their T6 bundle. You were just too late. And then there's a moral component but I guess that's of minor importance...
I come home, just now find out, and find out the tier I would have paid for is completely sold out, again YOU CANT RUN OUT OF DIGITAL CONTENT.
Guess what now? You get zero dollars, could have had 10, now you get nothing. I already own b'rolth and the other BoP there, and i'm a KDF exclusive player. Now before you go BUT MUH CHARITY, please, I already have a charity I'll be giving a very large sum of money to, one that I personally was affected by as a child, a charity that gave me the best christmas ever and I hope other children are able to get the same as I did.
To me this was about getting a ship bundle for cheap that quite honestly I wouldn't have gotten, but with that option gone there is no point.
You are right. There is a moral component. When you say "if you donate to me and I will give you something" the moral thing is that both ends live up to that agreement. Otherwise, just say, donate and I may or may not give you something. Which was not said. The exact opposite in fact. The purchase was made with plenty of items left. Their system is what took so long. There was never a disclaimer or anything. Why even give anyone anything in the first place? Because they know that people like me probably would never have know or seen what they were donating to without the items in exchange. So get off your high horse. While you are at it please document the next time you have an agreement with someone where you give them money in exchange for something and don't get it and how you just walk away without a word.
You understand that Cryptic just basically supplies the keys right? It's the charity/groupees that ran the event. So your "anger" is misplaced.
If you really don't want to do that, try contacting your credit card company to see if they can cancel the payment on their end.
Though really, the Guardian at least is a ship they have given away for free in the past, Cryptic should consider just giving that pack away to everyone who donates $10
To be fair, giving it a 24 hour window would have accomplished the same and made people feel a lot less left out.
Honestly, that's great.
I would just like to point out what some of the others have said as well.
Some of us work for a living, in jobs that do not allow us access to all the info posted during the day. (Yes, that means NO access to desktops, laptops or phones during shifts.)
I would like to have gotten the T6 bundle, as I own all the other single ones.I hope you reconsider the amount of packages for sale.
I don't always expect the world to be fair, but considering that this is for charity, you folks could have done a hell of a lot better job making this something available for all players.
Ok Perry Mason, you really should understand the concept of Promissory Estoppel before you go shooting your mouth off.
The promise was make a payment of at least $10 and get a T6 Bundle. If you had gone to the site and actually entered the payment process, and from your statements I assume you either did not or did not pay close attention to the contract you were entering into, you would have seen there was a checkbox that read, "Make this a gift". If you did not check this box, then the contract was consumated upon receipt of a confirmation from the promissor, that would be Groupee.
So the good news is if you have a transaction ID which was emailed to you and you did not receive the sum total of the contract, AND you did not cancel the transaction (thereby breaking the contract), then Groupee owes you for the unsatified amount of the contract.
Btw, the onus is on the promissor in the case of a "limited" supply of what was promised. Their system should have stopped issuing transaction confirmations when the 2,500th contract was consumated, NOT when the 2,500th payment was received. You are aware there was ZERO direct handling of any funds, EVERYTHING went through a creditor?
The bad news is that's the amount of the transaction, whether $1, $10 or $1,000. And if you received no confirmation then you have no claim, but shouldn't have been charged anyway.
So if you got a transaction confirmation but no bundle, go back to Groupee, sign in and click on your name in the upper right corner. File a CS ticket with your Wall Address (goto My Wall and copy the URL, it has your user id in it) and your Transaction ID and tell them what I said. If they continue to stiff you, then contact your creditor and ask for a chargeback, which will be granted but might take awhile while the details are sorted out. This option is only available for a limited number of days (depending on your creditor) so don't delay, but the time ends when you start the chargeback process.
If you got no transaction confirmation, contact your creditor and do the same AND contact your local Fraud Division and/or DA. Ironic that a charity dedicated to "stopping bullying" should use a collector agency that did exactly that eh?
And for some of you... charity, schmarity. Fraud is fraud and the legal system doesn't care about the intentions, just the results. Charities will get no slack; the precedent for not fulfilling a contract was established long ago, otherwise charitable raffles would never pay out, ever. And don't forget, only 70% of your donation was going to go to the charity. So don't feel like a TRIBBLE for going for what you were promised. That 30% would add up to a tidy sum for Groupee.
The rest of you should just take heed next time. This is not the first time something promised on these forums for a "charitable donation" went undelivered. Am I correct, Hospital Heroes?
So numbnuts, WHO misunderstood the process now?
People are broken. - Lum the Mad
People are broken. - Lum the Mad
Mr. Spock: And the ways our differences combine, to create meaning and beauty.
-Star Trek: Is There in Truth No Beauty? (1968)
It saddens me to think that some people may actually resort to contacting their bank to void a charitable donation simply because they didn't get an ingame item. Shame on you people.
This charity probably could have made well over $50k in a 24 hour period, if the person who arranged it had a clue about Trek Fans.
Not the first time this has happened and probably won't be the last.
<shrug>
I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
Forever a STO Veteran-Minion