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Bought $10 groupee T6 bundle while they were processing my payment it sold out...will I still get?

Like the title says, I paid for the $10 T6 ships when there were plenty of T6 bundles left but has been taking forever for them to process the credit card. Now it says they are sold out. I am expecting that I will still get this. Can someone in the know confirm this?
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Comments

  • bmcd73bmcd73 Member Posts: 263 Arc User
    edited November 2015
    Well I can answer that now as my payment has been processed and the T6 ships are NOT there.

    Update
    Now the T6 ships bundle is now there under my purchases but there is a single link that just takes you to the STO page. No keys. Good grazel their system is messed up.
  • gradiigradii Member Posts: 2,824 Arc User
    I got absolutely nothing. Do I get a refund?

    "He shall be my finest warrior, this generic man who was forced upon me.
    Like a badass I shall make him look, and in the furnace of war I shall forge him.
    he shall be of iron will and steely sinew.
    In great armour I shall clad him and with the mightiest weapons he shall be armed.
    He will be untouched by plague or disease; no sickness shall blight him.
    He shall have such tactics, strategies and machines that no foe will best him in battle.
    He is my answer to cryptic logic, he is the Defender of my Romulan Crew.
    He is Tovan Khev... and he shall know no fear."
  • kamiyama317kamiyama317 Member Posts: 1,295 Arc User
    You will need to open a support ticket. No one on the forums can help you with payment issues.
  • szimszim Member Posts: 2,503 Arc User
    You're actually asking for a refund of $10 from a charity organization? Seriously... I hope you're just kidding.
  • gradiigradii Member Posts: 2,824 Arc User
    szim wrote: »
    You're actually asking for a refund of $10 from a charity organization? Seriously... I hope you're just kidding.

    Yes I am kidding. I cant speak for others.

    "He shall be my finest warrior, this generic man who was forced upon me.
    Like a badass I shall make him look, and in the furnace of war I shall forge him.
    he shall be of iron will and steely sinew.
    In great armour I shall clad him and with the mightiest weapons he shall be armed.
    He will be untouched by plague or disease; no sickness shall blight him.
    He shall have such tactics, strategies and machines that no foe will best him in battle.
    He is my answer to cryptic logic, he is the Defender of my Romulan Crew.
    He is Tovan Khev... and he shall know no fear."
  • bmcd73bmcd73 Member Posts: 263 Arc User
    szim wrote: »
    You're actually asking for a refund of $10 from a charity organization? Seriously... I hope you're just kidding.

    It was a donation in exchange for something. Why is that so unreasonable? If I said to you donate $100 to me and I'll give you something you want in exchange and then don't give you what I promised you would just walk away and say "meh"? I doubt it.
  • miirikmiirik Member Posts: 483 Arc User
    How the hell do you run out of DIGITAL CONTENT?
  • bmcd73bmcd73 Member Posts: 263 Arc User
    You will need to open a support ticket. No one on the forums can help you with payment issues.

    To what system? There is no support ticket system for Groupee and there is no category for this with PWE ticket system.
  • szimszim Member Posts: 2,503 Arc User
    bmcd73 wrote: »
    szim wrote: »
    You're actually asking for a refund of $10 from a charity organization? Seriously... I hope you're just kidding.

    It was a donation in exchange for something. Why is that so unreasonable? If I said to you donate $100 to me and I'll give you something you want in exchange and then don't give you what I promised you would just walk away and say "meh"? I doubt it.

    Because a donation is NOT a purchase. And they kept their word. The first 2'500 buyers who's payment came through received their T6 bundle. You were just too late. And then there's a moral component but I guess that's of minor importance...
  • miirikmiirik Member Posts: 483 Arc User
    The honest TRIBBLE is wrong with cryptic? Do they have any TRIBBLE idea how to do these things? Do they not understand some of us (well, probably at this point the majority of us, being old star trek fans) work for a living.

    I come home, just now find out, and find out the tier I would have paid for is completely sold out, again YOU CANT RUN OUT OF DIGITAL CONTENT.

    Guess what now? You get zero dollars, could have had 10, now you get nothing. I already own b'rolth and the other BoP there, and i'm a KDF exclusive player. Now before you go BUT MUH CHARITY, please, I already have a charity I'll be giving a very large sum of money to, one that I personally was affected by as a child, a charity that gave me the best christmas ever and I hope other children are able to get the same as I did.

    To me this was about getting a ship bundle for cheap that quite honestly I wouldn't have gotten, but with that option gone there is no point.
  • bmcd73bmcd73 Member Posts: 263 Arc User
    You are right...there is a moral component. When you say donate somethin
    szim wrote: »
    bmcd73 wrote: »
    szim wrote: »
    You're actually asking for a refund of $10 from a charity organization? Seriously... I hope you're just kidding.

    It was a donation in exchange for something. Why is that so unreasonable? If I said to you donate $100 to me and I'll give you something you want in exchange and then don't give you what I promised you would just walk away and say "meh"? I doubt it.

    Because a donation is NOT a purchase. And they kept their word. The first 2'500 buyers who's payment came through received their T6 bundle. You were just too late. And then there's a moral component but I guess that's of minor importance...

    You are right. There is a moral component. When you say "if you donate to me and I will give you something" the moral thing is that both ends live up to that agreement. Otherwise, just say, donate and I may or may not give you something. Which was not said. The exact opposite in fact. The purchase was made with plenty of items left. Their system is what took so long. There was never a disclaimer or anything. Why even give anyone anything in the first place? Because they know that people like me probably would never have know or seen what they were donating to without the items in exchange. So get off your high horse. While you are at it please document the next time you have an agreement with someone where you give them money in exchange for something and don't get it and how you just walk away without a word.
  • tempus64tempus64 Member Posts: 806 Arc User
    I bought before the T6 ran out but it didn't process until after it was gone. My list didn't show the T6 key in my list with all the others so figured I didn't get it. But, maybe 20 minutes or so later, it showed up in the list.
  • tempus64tempus64 Member Posts: 806 Arc User
    miirik wrote: »
    The honest TRIBBLE is wrong with cryptic? Do they have any TRIBBLE idea how to do these things? Do they not understand some of us (well, probably at this point the majority of us, being old star trek fans) work for a living.

    You understand that Cryptic just basically supplies the keys right? It's the charity/groupees that ran the event. So your "anger" is misplaced.
  • szimszim Member Posts: 2,503 Arc User
    Once again. You didn't PURCHASE a T6 bundle, you donated $10 which made you eligible to receive a FREE T6 bundle, should you be among the first 2'500 donators. They didn't break a contract, you misunderstood the process.
  • sle1989sle1989 Member Posts: 552 Arc User
    As it is a charitable donation I would recommend letting it go.

    If you really don't want to do that, try contacting your credit card company to see if they can cancel the payment on their end.

    Though really, the Guardian at least is a ship they have given away for free in the past, Cryptic should consider just giving that pack away to everyone who donates $10
    y1arXbh.png

  • samt1996samt1996 Member Posts: 2,856 Arc User
    They didn't run out they PURPOSELY gave a limited amount to inspire quick fundraising.
  • teknesiateknesia Member Posts: 860 Arc User
    samt1996 wrote: »
    They didn't run out they PURPOSELY gave a limited amount to inspire quick fundraising.

    To be fair, giving it a 24 hour window would have accomplished the same and made people feel a lot less left out.
    edbf9204-c725-4dab-a35a-46626a4cb978.jpg
  • starcruiser#3423 starcruiser Member Posts: 1,298 Arc User
    Abducted by the mirror universe...hurry close those portals.dino3-9.gif​​
  • gazurtoidgazurtoid Member Posts: 423 Arc User
    There were still a few hundred when I bought it, but as I already own the Delta Ops pack I didn't need the T6 ship code.
    yjkZSeM.gif
  • starcruiser#3423 starcruiser Member Posts: 1,298 Arc User
    Can you still get your money back?​​
  • plagis34plagis34 Member Posts: 9 Arc User
    I am glad that you folks hit your goal for the charity.

    Honestly, that's great.

    I would just like to point out what some of the others have said as well.

    Some of us work for a living, in jobs that do not allow us access to all the info posted during the day. (Yes, that means NO access to desktops, laptops or phones during shifts.)

    I would like to have gotten the T6 bundle, as I own all the other single ones.I hope you reconsider the amount of packages for sale.

    I don't always expect the world to be fair, but considering that this is for charity, you folks could have done a hell of a lot better job making this something available for all players.
  • neuraldamageneuraldamage Member Posts: 52 Arc User
    szim wrote: »
    Once again. You didn't PURCHASE a T6 bundle, you donated $10 which made you eligible to receive a FREE T6 bundle, should you be among the first 2'500 donators. They didn't break a contract, you misunderstood the process.

    Ok Perry Mason, you really should understand the concept of Promissory Estoppel before you go shooting your mouth off.

    The promise was make a payment of at least $10 and get a T6 Bundle. If you had gone to the site and actually entered the payment process, and from your statements I assume you either did not or did not pay close attention to the contract you were entering into, you would have seen there was a checkbox that read, "Make this a gift". If you did not check this box, then the contract was consumated upon receipt of a confirmation from the promissor, that would be Groupee.

    So the good news is if you have a transaction ID which was emailed to you and you did not receive the sum total of the contract, AND you did not cancel the transaction (thereby breaking the contract), then Groupee owes you for the unsatified amount of the contract.

    Btw, the onus is on the promissor in the case of a "limited" supply of what was promised. Their system should have stopped issuing transaction confirmations when the 2,500th contract was consumated, NOT when the 2,500th payment was received. You are aware there was ZERO direct handling of any funds, EVERYTHING went through a creditor?

    The bad news is that's the amount of the transaction, whether $1, $10 or $1,000. And if you received no confirmation then you have no claim, but shouldn't have been charged anyway.

    So if you got a transaction confirmation but no bundle, go back to Groupee, sign in and click on your name in the upper right corner. File a CS ticket with your Wall Address (goto My Wall and copy the URL, it has your user id in it) and your Transaction ID and tell them what I said. If they continue to stiff you, then contact your creditor and ask for a chargeback, which will be granted but might take awhile while the details are sorted out. This option is only available for a limited number of days (depending on your creditor) so don't delay, but the time ends when you start the chargeback process.

    If you got no transaction confirmation, contact your creditor and do the same AND contact your local Fraud Division and/or DA. Ironic that a charity dedicated to "stopping bullying" should use a collector agency that did exactly that eh?

    And for some of you... charity, schmarity. Fraud is fraud and the legal system doesn't care about the intentions, just the results. Charities will get no slack; the precedent for not fulfilling a contract was established long ago, otherwise charitable raffles would never pay out, ever. And don't forget, only 70% of your donation was going to go to the charity. So don't feel like a TRIBBLE for going for what you were promised. That 30% would add up to a tidy sum for Groupee.

    The rest of you should just take heed next time. This is not the first time something promised on these forums for a "charitable donation" went undelivered. Am I correct, Hospital Heroes?

    So numbnuts, WHO misunderstood the process now?

    People are broken. - Lum the Mad
  • neuraldamageneuraldamage Member Posts: 52 Arc User
    Bah that should have read "got no transaction confirmation AND got charged". Again, no confirmation, no transaction and no claim. At least you didn't get screwed. :)

    People are broken. - Lum the Mad
  • cidjackcidjack Member Posts: 2,017 Arc User
    Good news, if you can't get a refund and it is a donation, you can get a tax write off on your taxes.
    Armada: Multiplying fleet projects in need of dilithium by 13."
    95bced8038c91ec6f880d510e6fd302f366a776c4c5761e5f7931d491667a45e.jpgvia Imgflip Meme Generator
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  • bwleon7bwleon7 Member Posts: 310 Arc User
    Same thing happened to me. I put a support ticket in on there site. If that does not work you can always have your bank or credit card provider void the transaction but that could list the site as unreliable and your card company may not allow their cards to be used on that site.
    Dr. Miranda Jones: I understand, Mr. Spock. The glory of creation is in its infinite diversity.
    Mr. Spock: And the ways our differences combine, to create meaning and beauty.

    -Star Trek: Is There in Truth No Beauty? (1968)
  • gazurtoidgazurtoid Member Posts: 423 Arc User
    bwleon7 wrote: »
    Same thing happened to me. I put a support ticket in on there site. If that does not work you can always have your bank or credit card provider void the transaction but that could list the site as unreliable and your card company may not allow their cards to be used on that site.

    It saddens me to think that some people may actually resort to contacting their bank to void a charitable donation simply because they didn't get an ingame item. Shame on you people.
    yjkZSeM.gif
  • bossheisenbergbossheisenberg Member Posts: 603 Arc User
    Well I'm mad as hell because I ran the purchase twice and it said it went through. Hours later and still no email or charge on my bank account. All I want is the Leeta boff really.
  • daveynydaveyny Member Posts: 8,227 Arc User
    edited November 2015
    One would think based on past responses to anything free given away that involves Star Trek, there would have been a much larger sample of items.
    This charity probably could have made well over $50k in a 24 hour period, if the person who arranged it had a clue about Trek Fans.
    Not the first time this has happened and probably won't be the last.
    <shrug>
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
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