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Forums > Home› Star Trek Online General Discussion
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cant get into game

kintishokintisho Member Posts: 1,040 Arc User
in Star Trek Online General Discussion
attempting to connect to controller tracker...

multiple attempts today all end with the launcher stuck at this point..
any suggestions?

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    pennylongpennylong Member Posts: 199 Arc User
    Use the game launcher in the files not arc, it worked for me. :)
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    kintishokintisho Member Posts: 1,040 Arc User
    my install is via steam... cant find the game files
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    woppy1woppy1 Member Posts: 78 Arc User
    same here I cant get in through either way
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    hyplhypl Member Posts: 3,719 Arc User
    They're doing account maintenance this morning, 7-9am PST.
    HyperLimited - UNUSED ROMULAN NOTIFICATIONS
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    kintishokintisho Member Posts: 1,040 Arc User
    maint. over, same error.. paid for a month sub 2 days ago, now I cant log in.. lovely..
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    kintishokintisho Member Posts: 1,040 Arc User
    uninstalled/reinstalled, seems to be working again
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    burstorionburstorion Member Posts: 1,750 Arc User
    If you are using a proxy, turn it off...that let me through​​
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    tieberionetieberione Member Posts: 137 Arc User
    Yup same here, stuck at attempting to connect controller tracker
    Tieberion, Captain of the USS Excalibur NX-97000-B

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    maobemaobe Member Posts: 86 Arc User
    same here, europe, germany, kabel, no arc, no proxy, standalone client -.-
    U.S.S. JUGGERNAUT - Command Science Cruiser
    "Where we are is the front."
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    davil2008davil2008 Member Posts: 3 Arc User
    Try to rename appinstallconfig.xml to appinstallconfig.xml.old and restart the launcher. Worked for me.
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    kiristakirista Member Posts: 1 Arc User
    Hmm, am having trouble getting into the game, get to the New Dawn splash screen, and then it just stays there saying Loading at the bottom and doesn't go anywhere after that, not sure what to do at this point. been sitting on the splash screen for almost half an hour, any ideas if it's just loading files or is there a problem with a fix?
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    maobemaobe Member Posts: 86 Arc User
    davil2008 wrote: »
    Try to rename appinstallconfig.xml to appinstallconfig.xml.old and restart the launcher. Worked for me.

    dont even have this file on my machine... :-/

    U.S.S. JUGGERNAUT - Command Science Cruiser
    "Where we are is the front."
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    dakotadahotnessdakotadahotness Member Posts: 170 Arc User
    kintisho wrote: »
    attempting to connect to controller tracker...

    multiple attempts today all end with the launcher stuck at this point..
    any suggestions?

    I'm stuck in the same place for a while now, attempting to connect to controller tracker...
    Also, really getting tired of having to do the pin thing for connecting from a new computer EVERY TIME I LOG ON for the past week...just saying
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    fracturedevolvedfracturedevolved Member Posts: 6 Arc User
    Steam Library > Find STO > Right Click > Properties > Local Files > Browse Local Files > Open Star Trek Online

    Opening it via the folder worked for me.....for some reason? Even though Steam is simply opening that file.
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    earwigvr6earwigvr6 Member Posts: 293 Arc User
    Nothing works,,,,, Attempting to connect to controller tracker.
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    shanker666shanker666 Member Posts: 57 Arc User
    I had to use safe mode, just like when Windows 10 first came out...not happy,Cryptic. :-(
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    dragunfyrdragunfyr Member Posts: 38 Arc User
    In the client, under Options, uncheck "Fast launch" and check "Force verify". This worked for me.
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    earwigvr6earwigvr6 Member Posts: 293 Arc User
    Options does NOT open. I can open forums, news etc... But options will not open.

    Also tried various links from the main install folder, such as Game client etc.... Cryptic screen opens and instant crash....
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    maobemaobe Member Posts: 86 Arc User
    i´m IN now. monitored and traced the network to the accountserver, there was little traffic, but the client wont continue. waited half an hour and the login is now possible as usual. maybe the accountserver had some load after maintanance.
    U.S.S. JUGGERNAUT - Command Science Cruiser
    "Where we are is the front."
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    daedalus304daedalus304 Member Posts: 1,049 Arc User
    dragunfyr wrote: »
    In the client, under Options, uncheck "Fast launch" and check "Force verify". This worked for me.

    this worked for me thanks, though now I have to sit through the verification process.
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    diabolical91diabolical91 Member Posts: 194 Arc User
    working now fine
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