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delta quadrant crashing

hello all, im a noob to sto having recently discovered the game and having a blast...with one exception.

I have made my way through all of the episodes up to the delta quadrant one....and i am continually getting crashes in the space ission segments.....total crash causing my laptop to turn off....even when running the game in safe mode. it doesnt happen in any other episodes and it doesnt happen in the planetside missions, just the space sections in the delta quadrant.

this has caused me to come to a shuddering halt, being unable to start the iconian missions because the delta quadrant seems to be a prerequisite for it.

i play other online games, eve, world of tanks, facebook games, and on and on...the problem doesnt occur anywhere else, or anywhere else in sto. i have fibre broadband and a decent spec laptop...its driving me insane...im going away for a few days the day after tomorrow but would appreciate any assistance/suggestions for me to try out on my return.

many thanks
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