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3D Fatal Error Fix

starmanjstarmanj Member Posts: 721 Arc User
First Thank you Tech Support

Thank you for contacting us.

I understand that you are encountering an error message when loading the game. Please locate and delete the gameprefs.pref file on the game's installation folder: <install_dir>\Perfect World Entertainment\Star Trek Online\Live\localdata\gameprefs.pref

Kindly note that deleting this file will reset all your game preferences including keybinds, audio, and video settings to default. Afterwards, do a force verification of your game files. To do this,

1) First, shut down your PC and wait a few minutes. Then restart your PC.
2) Start the game launcher, and click on "Options" that can be found on the upper right side of the launcher window.
3) Under the "Patching" section, put a check mark on the "Force Verify" option on the game and select "Save". Let the game verify that your game client's files match the server-side versions of the files. It will also re-download any files that don't match.
4) This will take some time. Please be patient.
5) After this process is done, try to get into the game again and see if the same issue(s) occur.


Never Mind Error came Back after Crashing doing Deffra Dailies
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