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Unable to Delete Chars?

Im having a strange problem, I have a friend who has never played a real MMO before, trying STO, but shes telling me she cant delete her first character. Firstly her first character is stuck in a black void under Starfleet Academy and the delete button is greyed out for her.

Any ideas how to fix that? For the time being, I had her make another character, but we'd like to fix her first broken one.
Post edited by crimsonlena on

Comments

  • jaguarskxjaguarskx Member Posts: 5,945 Arc User
    edited April 2015
    Try bringing up the Chat window and then type in the following and press enter:

    /killme

    A window will pop up. Select the top left option, "Physically stuck....". Then another window will pop up. Click the "Change Instance" option which will switch the character to another instance of SFA.
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