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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Pls Help!! Whole system blue-screen crashes at launcher

brothabennybrothabenny Member Posts: 18 Arc User
edited February 2015 in Windows and General: PC, Network, and Other Technical Issues
Since todays patch (Feb 26, 2015), the launcher causes a complete blue-screen of death system crash. It was working fine before maintanence. I hadn't made any changes to my computer between the time it was working, and a few hours later when maintanence was complete and these fatal crashes started every time i try to load the game..

I've done anything I can personally think of to try to get it to work. Including system checks of my hard drive, clearing out memory, I uninstalled the whole game and reinstalled in case it was corrupt game files, but it still crashes every time the launcher loads. I also updated all my driver software and it didnt help.

I'm out of ideas, please help :(
Post edited by brothabenny on

Comments

  • majortiraomegamajortiraomega Member Posts: 2,214 Arc User
    edited February 2015
    Would it be possible for you to take a screenshot of the issue? It should help in narrowing down the problem.
    --->Ground PvP Concerns Directory 4.0
    --->Ground Combat General Bugs Directory
    Real join date: March 2012 / PvP Veteran since May 2012 (Ground and Space)
  • hevak7hevak7 Member Posts: 6 Arc User
    edited February 2015
    im having a similar but slightly different issue as above. I patched the game today, and then load into the cryptic splash screen and it just hangs there. then I get a game client fatal error, because it took to long to hit the patch servers...? then the error reporter pops up for maybe 30 seconds, and then my whole screen goes black for a couple of seconds and then im back to desktop and error reporter is gone, so I cant even report it. its all kind of strange. My system does not crash completely, and I get no blue screen like above.

    I was playing earlier this morning at maybe 2 or 3 am pacific time. The ONLY thing that has changed is I patched the game and it no longer loads. I can connect to the internet just fine, and can load and play many other online games no problem.

    Also I play this through steam. I have verified files. no change. I have deleted and Reinstalled under steam.. no change. Was able to download a 10gb patch no problem.. But apparently cant hit the patch servers to actually load and play the game.

    I even went and tried to download the arc client, which id rather not use it all, and it times out as well.. I even tried to download the game directly from the STO website, and guess what it times out as well..

    ran the tracer, and the highest time was 96ms, and one time out at #14..#15 was 78ms 79 ms 78ms to patchserver2.crypticstudios.com 208.95.185.41. For some reason it wont let me save as a text file.

    nettest times out for some reason.. but I ran multiple other speed tests, and am getting 50-86mbs download, and 12-18mbs upload.

    Ive even right clicked and ran it as an administrator, which really makes no sense since the game had full priviliges under windows 7 anyways, and never had a problem before..

    so like I said, it just hangs at the cryptic splash screen. and the only difference from about 2 or 3 am pacific time, is that you guys patched the game..

    here is the pathping as well.. safe to say judging by all of this.. my connection is working great..

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 10.75.0.1
    2 ip68-4-11-158.oc.oc.cox.net [68.4.11.158]
    3 ip68-4-11-2.oc.oc.cox.net [68.4.11.2]
    4 dllsbbrj02-ge020.rd.dl.cox.net [68.1.0.149]
    5 68.105.30.150
    6 ae10.cr1.lax112.us.zip.zayo.com [64.125.26.6]
    7 ae2.cr1.iah1.us.zip.zayo.com [64.125.20.209]
    8 ae8.cr1.dca2.us.zip.zayo.com [64.125.20.185]
    9 ae5.cr1.lga5.us.zip.zayo.com [64.125.26.98]
    10 ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    11 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
    12 border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    13 perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    14 208.95.185.225
    15 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 375 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0
    0/ 100 = 0% |
    1 7ms 0/ 100 = 0% 0/ 100 = 0% 10.75.0.1
    0/ 100 = 0% |
    2 7ms 0/ 100 = 0% 0/ 100 = 0% ip68-4-11-158.oc.oc.cox.net [68.4.
    11.158]
    0/ 100 = 0% |
    3 7ms 0/ 100 = 0% 0/ 100 = 0% ip68-4-11-2.oc.oc.cox.net [68.4.11
    .2]
    0/ 100 = 0% |
    4 9ms 0/ 100 = 0% 0/ 100 = 0% dllsbbrj02-ge020.rd.dl.cox.net [68
    .1.0.149]
    0/ 100 = 0% |
    5 10ms 0/ 100 = 0% 0/ 100 = 0% 68.105.30.150
    0/ 100 = 0% |
    6 9ms 0/ 100 = 0% 0/ 100 = 0% ae10.cr1.lax112.us.zip.zayo.com [6
    4.125.26.6]
    0/ 100 = 0% |
    7 50ms 0/ 100 = 0% 0/ 100 = 0% ae2.cr1.iah1.us.zip.zayo.com [64.1
    25.20.209]
    0/ 100 = 0% |
    8 74ms 0/ 100 = 0% 0/ 100 = 0% ae8.cr1.dca2.us.zip.zayo.com [64.1
    25.20.185]
    0/ 100 = 0% |
    9 78ms 0/ 100 = 0% 0/ 100 = 0% ae5.cr1.lga5.us.zip.zayo.com [64.1
    25.26.98]
    0/ 100 = 0% |
    10 84ms 0/ 100 = 0% 0/ 100 = 0% ae7.mpr3.bos2.us.zip.zayo.com [64.
    125.21.225]
    0/ 100 = 0% |
    11 84ms 0/ 100 = 0% 0/ 100 = 0% 208.184.110.70.IPYX-072053-002-ZYO
    .above.net [208.184.110.70]
    0/ 100 = 0% |
    12 91ms 0/ 100 = 0% 0/ 100 = 0% border11.te7-1-bbnet1.bsn.pnap.net
    [63.251.128.41]
    0/ 100 = 0% |
    13 86ms 0/ 100 = 0% 0/ 100 = 0% perfectworldent-4.border11.bsn.pna
    p.net [216.52.61.78]
    0/ 100 = 0% |
    14 85ms 0/ 100 = 0% 0/ 100 = 0% 208.95.185.225
    0/ 100 = 0% |
    15 79ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.
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