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Crippling Instability Issues - Disconnects

wesleycrasherwesleycrasher Member Posts: 117 Arc User
Can we please get some clarification with the issue of people getting kicked off the server several times a day? There have been some complaints in here and the bug reports and no official response to the issue.

At first I thought it might just be me, but if I'm on a low traffic shard like a bridge, I seem to avoid the issues and instead am treated to some chat spam as my entire friends list gets disconnected. It's pretty clear that its on Cryptic's end and it's been going on for quite some time now and it sure would be nice to hear the devs comment on it.
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Post edited by wesleycrasher on
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Comments

  • sabouma1979sabouma1979 Member Posts: 171 Arc User
    edited February 2015
    Can we please get some clarification with the issue of people getting kicked off the server several times a day? There have been some complaints in here and the bug reports and no official response to the issue.

    At first I thought it might just be me, but if I'm on a low traffic shard like a bridge, I seem to avoid the issues and instead am treated to some chat spam as my entire friends list gets disconnected. It's pretty clear that its on Cryptic's end and it's been going on for quite some time now and it sure would be nice to hear the devs comment on it.


    Yes, it would be great if these disconnect issues could be solved....
  • oldravenman3025oldravenman3025 Member Posts: 1,892 Arc User
    edited February 2015
    I also have the same issue. It tends to be random, and happens at the worst possible times. Or at a moment that makes said disconnect particularly annoying.



    On average, over a three to four hour play session, I get disconnected from the game AT LEAST twice.
  • wesleycrasherwesleycrasher Member Posts: 117 Arc User
    edited February 2015
    On average, over a three to four hour play session, I get disconnected from the game AT LEAST twice.

    This is a pretty typical experience. There was a big thread on this in the German forums and lots of EU users have complained about this issue, but I made this thread to gather some evidence that it's not restricted to them. Tons of NA players have been experiencing this problem and it seems bizarre that its just being quietly ignored.
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  • shadowwraith77shadowwraith77 Member Posts: 6,395 Arc User
    edited February 2015
    I can list the biggest 2 related issues, that would cause such a scenario!

    1: USA ISP is very money driven and, if you do not pay out the butt for service, than they simply throttle your service speeds!

    2: Cryptic uses a linked server farm and, this is becoming ever increasingly taxing on its capability, to handle such heavy loads continuously.

    Now, there is always other issues that can arise but, these 2 are the standard!
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  • jellico1jellico1 Member Posts: 2,719
    edited February 2015
    a 1/2 dozen of our fleet members have this problem
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  • metaphorgrandemetaphorgrande Member Posts: 110 Arc User
    edited February 2015
    I made a similar thread yesterday. It was closed. It was just asking if anybody can acknowledge this "Gameclient.exe" CTD I and others keep getting or if there were any fixes. I have followed all the different instructions and suggestions read in other threads, nothing works so far.
  • cidjackcidjack Member Posts: 2,017 Arc User
    edited February 2015
    I having the same issues.
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  • deadspacex64deadspacex64 Member Posts: 565 Arc User
    edited February 2015
    i thought it was cryptic at first...turned out it was my ISP TRIBBLE with their network. though there does seem to be some issues with network/route errors forcing disconnects on cryptics end. servers seem a lot more touchy about that...or cryptics ISP adds packet errors of their own and any extra (like from horribad mediacom/bad nodes along route, etc) compounds the problem until DC.

    if it was PURELY cryptics servers or ISP everyone would have the issue. as it seems to be limited rather than the entire playerbase that tends to point towards routing and individual players ISP's along with a possible helping hand from cryptics ISP.
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  • willamsheridanwillamsheridan Member Posts: 1,189 Arc User
    edited February 2015
    German player here. I have that problem too. get disconnected at least once per hour, maybe more (so if i am just in an STF at that time i am just gone, sorry in advance if that should happen)

    But aside from the disconnects i have a lot of SnRs, sometimes 70 sek long, sometines up to 210 seconds. and also several of there SnRs in a row. Or sometimes before an SnR or disconnect i am just stuck, the game freezes.

    I would like to add technical data like Tracert and pathping results buy my router is blocking them if i do them via cmd.exe. and i am not messing with my security settings
  • fatman592fatman592 Member Posts: 1,207 Arc User
    edited February 2015
    There are people in my fleet from all over the world (at the time mostly Euro and US players were on). We experienced 3 simultaneous mass disconnects over the period of about two hours today. In addition, UI lag was horrid while we were on. DPS channels were also up in arms about both issues already stated.

    Pretty much rules out a geographic/single ISP issue. In my opinion, it's pretty clear that it's on Cryptic's end.
  • wesleycrasherwesleycrasher Member Posts: 117 Arc User
    edited February 2015
    fatman592 wrote: »
    Pretty much rules out a geographic/single ISP issue. In my opinion, it's pretty clear that it's on Cryptic's end.

    Definitely, I have friends and fleet mates all over North America, Australia, and Europe and on the rare occasion I avoid a mass disconnect I see it reflected in chat notifications, as people from all over the world get kicked. It doesn't seem to discriminate based on location, although I would assume EU and Aus players are more prone to it.
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  • forcemajeureforcemajeure Member Posts: 212 Arc User
    edited February 2015
    With this afternoon's little hiccup (disconnect and relogin problems lasting about 15 minutes), when I got back in, dozens of people had just been disconnected also (ESD chat and public help channel were where I asked).

    Obviously we aren't all on the same ISP.

    At times when this gets particularly unbearable (multiple disconnects in a row, long periods before being able to relogin) I usually run a traceroute. 8 times out of 10 it starts timing out at Cogent servers in Atlanta, Boston or Chicago.

    Not saying that is the cause, just saying that's where I start getting really long response times or timeouts.

    1 time in 10 it is closer to my end, my ISP or a closer server.

    1 time in 10 none of the locations seem to have a really long delay or timeout, but the DCs continue regardless.

    It could be a server problem, a load balancing problem, a problem with their ISP (or their ISPs parent). It could be a problem between their server/client synchronization or handshaking protocol. It could be a few dropped packets that their code isn't robust enough to handle.

    Unfortunately, since it doesn't happen to Everybody, ALL the time... the usual response is "check with your ISP, it's probably them".

    (Also known as ignore-the-issue-maybe-the-players-will-go-away. Guess what?
    They do.)
  • futurepastnowfuturepastnow Member Posts: 3,660 Arc User
    edited February 2015
    While I'm not experiencing this myself, I am seeing many friends disconnect simultaneously, several times throughout the day. It's clearly a problem affecting a large swath of their network connection.
  • millimidgetmillimidget Member Posts: 0 Arc User
    edited February 2015
    I've been experiencing increased disconnects over the last one to two weeks. This is on top of the still regular crashes I experience at loading screens. I have noticed with the disconnects that on logging back into the game, other players in chat will mention how they or others were also disconnected, or witness teammates in STFs reconnect (when I've reconnected just seconds before them).

    And then, today, I went I did a 20 man queue for the first time since returning after an 18 month hiatus (Starbase Fleet Defense): it was a slideshow.
    1: USA ISP is very money driven and, if you do not pay out the butt for service, than they simply throttle your service speeds!
    This is a wide spread myth, and a vote for net neutrality would be a vote to increase internet price rates, possibly dramatically, for no discernible improvement in service in the short term, and with a noticeable drop-off in innovation in the long term.

    Of course they're financially motivated; more than a few of them have sunk billions in fixed costs into developing the networks we use.

    Slathering on a layer of bureaucratic sclerosis will do nothing to improve service for anyone.

    Though, I'm sure Cryptic went with the cheapest ISP they could find, which is probably also one of the handful of crappy ISPs that actually throttle traffic.
    2: Cryptic uses a linked server farm and, this is becoming ever increasingly taxing on its capability, to handle such heavy loads continuously.
    I can't imagine concurrent log-ins are even comparable to many contemporary MMOs. But again, I'm sure they went with the lowest costing solution, and got what they paid for. I'm equally sure that there are several design elements that only exacerbate the issue.
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  • shadowwraith77shadowwraith77 Member Posts: 6,395 Arc User
    edited February 2015
    Well, when an ISP decides they want to pipe people thru something as small as a shotgun barrel, when they should be using a pipe the size of a baseball bat, than naturally people will get throttled and DCed from time to time.

    It is also, one of the leading reasons why ISP in the U.S., throttle people to begin with!!!

    But, pay them exuberant amounts of money and, they might just start throttling everyone else!
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  • terodorterodor Member Posts: 0 Arc User
    edited February 2015
    i wish they would announce before any more expanions/upgrades were going to fix every tool tip every bug every issue known and will announce ahead of time any change that will affect player resources
  • alcyoneserenealcyoneserene Member Posts: 2,414 Arc User
    edited February 2015
    Simultaneous disconnects and major lag events tagging certain fleet members at the same time. I get back to explain the D/C and see some other reporting the same. Used to have a rock solid connection months back, but it has been deteriorating more than ever at several disconnects per day now.
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  • millimidgetmillimidget Member Posts: 0 Arc User
    edited February 2015
    Well, when an ISP decides they want to pipe people thru something as small as a shotgun barrel, when they should be using a pipe the size of a baseball bat, than naturally people will get throttled and DCed from time to time.

    It is also, one of the leading reasons why ISP in the U.S., throttle people to begin with!!!
    I have heard of one instance of this involving one ISP, a notoriously bad one, and that occurred several years ago.

    It just does not seem worth it in the least to let government start artificially inflating the cost by attaching their own fees, while throttling short term development and killing long term development of internet technologies.
    "Tolerance and apathy are the last virtues of a dying society." - Aristotle
  • peterconnorfirstpeterconnorfirst Member Posts: 6,225 Arc User
    edited February 2015
    The game has come to a state where stability issues as far DCs, SNRs and lag has become so dominant that there is almost no time anymore to get annoyed by in game bugs. Well done PWE/Cryptic.

    Aside from having major parts of friend list DCed simultaneously there are also quiet a few complaining about game client crashes ever since the anniversary patch.

    The technical/bug section of this game’s forum must be nightmare for any publisher or developer I know… except one or two maybe. :o

    I made a similar thread yesterday. It was closed. It was just asking if anybody can acknowledge this "Gameclient.exe" CTD I and others keep getting or if there were any fixes. I have followed all the different instructions and suggestions read in other threads, nothing works so far.

    None that I know of. 1-2 crashes per hour on my end. Cool work around would be to time them right so that they don’t happen at the end of a PvE. Sorry team mates.
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  • bobbydazlersbobbydazlers Member Posts: 4,535 Arc User
    edited February 2015
    as a uk player i can say this problem seems worse now than it has ever been, i have from time to time had the odd disconnect and been able to log back in strait away without problems but lately its not just the disconnect but the logging back in that is a problem and often takes 3-4 attempts before success.
    this seems to happen on both my home internet connection and from my mobile internet that i use in equal amounts.

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  • racialstereotyperacialstereotype Member Posts: 75 Arc User
    edited February 2015
    I can't even log into the game anymore. I don't know what's going on.
  • shadowwraith77shadowwraith77 Member Posts: 6,395 Arc User
    edited February 2015
    I have heard of one instance of this involving one ISP, a notoriously bad one, and that occurred several years ago.

    It just does not seem worth it in the least to let government start artificially inflating the cost by attaching their own fees, while throttling short term development and killing long term development of internet technologies.

    That's just it, currently the government has had no say so in the matter so, the ISP's have run amuck since the beginning, made worse that they spend little to improve what infrastructure there is!
    dark4blood wrote: »
    ^Cryptic hasn't had "HEAVY" loads on this game since Season 7, so this excuse it not plausible.

    Tell that to all of the people, that were having loggin queues about a month ago!

    Apparently S7 is not the only time, that the server has been overloaded!
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  • ry0ku83ry0ku83 Member Posts: 57 Arc User
    edited February 2015
    I can count the number of times I've been disconnected on one hand since I started playing In December. I also never see anyone in my fleet or in Team speak talking about disconnects. So it probably a routing issue.
  • reynoldsxdreynoldsxd Member Posts: 977 Arc User
    edited February 2015
    Lol. What do you mean, government?

    It is your fault, people of the USA, that you can be strangled by semi-monopolies. Stop paying the isp's. Go to the streets. Form groups and bombard your senators and governors ith complaints.

    Protest in outrage over things like that FCC thing, you know the agency thats blatantly supporting monopolies and is in fact a tool for Big Companys to crush any semblence of competition?

    yeah that. You should do something about that...


    And cryptic... they should probably think about moving to an off-US ISP....
  • alethkiraenalethkiraen Member Posts: 306 Arc User
    edited February 2015
    Brit here, been getting random disconnects and awful server stability since the anniversary event kicked off. Same as OP, seeing it happen to friends at the same time who are a) in different parts of the world and b) on entirely different maps to me so it's not a local/specific instance issue.
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  • peterconnorfirstpeterconnorfirst Member Posts: 6,225 Arc User
    edited February 2015
    reynoldsxd wrote: »
    And cryptic... they should probably think about moving to an off-US ISP....

    Or at least give an official statement, like the OP request. Would be fair to inform the customers what precisely is going on and what is being done to solve the situation.

    PWE/Cryptic have chosen internet entertainment as their way to earn money. We are talking about a taken-for-grantedness here.
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  • nyxadrillnyxadrill Member Posts: 1,242 Arc User
    edited February 2015
    Last night there were a group of us on from my fleet. Some of the guys decided to do ISA, however I was in the middle of something and couldn't join in.

    Just as they started the STF we were all disconnected. Players in both Europe and the US. When we all managed to get back in it became apparent that they'd lost the ISA as the majority of the team disappeared together.

    When I managed to log back in it seemed as if my character screen was out of sync, as it loaded the wrong character to the the one I selected!
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  • asimosaasimosa Member Posts: 58 Arc User
    edited February 2015
    Yeah, I've been hit with random disconnects too. Weirdly it's never been during queues or while fighting/grinding in an instance, though there's sporadic spurts of lag or rubber banding there. It's most often idling around ESD checking auctions, hovering in space tagging omega nodes while doing crafting or doff jobs, or that sort of thing. There's no real warning beforehand and it's always fine when logging in again right afterwards. Go figure.
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