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Perhaps someone can help me

tomgorgastomgorgas Member Posts: 0 Arc User
Recently purchased Lifetime Membership (February 15, 2015) Encountered "Error Updating subscription" message, then my bank red-flagged the transaction. I got that cleared up, then attempted to contact support.

I keep getting stuck in a redirect loop on both browsers I utilize.

I have cleared all cookies.

I have NOT gotten an e-mail from PWE or ARC about this

Can anyone help?

Tom
Post edited by tomgorgas on

Comments

  • askrayaskray Member Posts: 3,329 Arc User
    edited February 2015
    tomgorgas wrote: »
    Recently purchased Lifetime Membership (February 15, 2015) Encountered "Error Updating subscription" message, then my bank red-flagged the transaction. I got that cleared up, then attempted to contact support.

    I keep getting stuck in a redirect loop on both browsers I utilize.

    I have cleared all cookies.

    I have NOT gotten an e-mail from PWE or ARC about this

    Can anyone help?

    Tom

    Email customerservice@perfectworld.com Make sure to put in the subject it's a billing issue and be as detailed as possible. Sending from the email that's tied to your account also speeds up the process.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • tomgorgastomgorgas Member Posts: 0 Arc User
    edited February 2015
    Thanks muchly, Askray. E-mail sent.
  • tomgorgastomgorgas Member Posts: 0 Arc User
    edited February 2015
    They got in touch with me, Askray. All good now, many thanks!

    Tom
  • revandarklighterrevandarklighter Member Posts: 0 Arc User
    edited February 2015
    Wow they are really fast when getting money is involved...
  • dgdolphdgdolph Member Posts: 592 Arc User
    edited February 2015
    tomgorgas wrote: »
    Recently purchased Lifetime Membership (February 15, 2015)

    There's no way anyone could help you if you really did that after all that happened to sto :D
  • starkaosstarkaos Member Posts: 11,557 Arc User
    edited February 2015
    dgdolph wrote: »
    There's no way anyone could help you if you really did that after all that happened to sto :D

    Just because you have had poor experiences with STO doesn't mean everyone else is having problems with it.
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