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Crypyic Launcher Crash on startup

Hi everyone,

I am afraid I am out of ideas and am in need of some help.

Issue: Pressing 'play' in ARC or Steam starts the Cryptic Launcher but it then immediately crashes and presents with this dialogue box: "Oops! Your Cryptic Launcher has crashed"....

The Launcher stopped working after a November-December update (it was working fine before then). I took a break from STO as a result but recently want to get back in.

Troubleshooting I have done:
  • I have reinstalled the game multiple times
  • Tried playing the game both on ARC and Steam
  • Tried downloading the Launcher on these forums
  • Tried disabling all background programs

To the Devs: I have filed a ticket from the Cryptic Error Handler, hopefully the file will have information which you may look into: 36696913

Any help or advice would be highly appreciated.

Again, I want to reiterate that Star Trek Online and the launcher has worked previously on this PC with no problems until November/December last year.

Thank you in advance for any help.

***Update***: The Cryptic Launcher works for Neverwinter which means that this problem is solely with Star Trek Online
Post edited by warpedgabs on

Comments

  • warpedgabswarpedgabs Member Posts: 0 Arc User
    edited February 2015
    I fixed it!!

    Hi everyone,

    Just thought I'd update this for anyone who may have this in the future.

    I have recently moved to the UAE, Dubai for work.

    It seems that the United Arab Emirates have banned Star Trek Online for some reason. I found this out through extensive troubleshooting (as the only error message I was getting was that the Cryptic Launcher had crashed). This is funny because the game was working before, it was only banned recently. Also, the Star Trek Online website works which is also weird.

    My service has been restored through a VPN.

    Not sure why the game has been banned, it isn't offensive to the region - must be a mistake unless they feel that it is a gambling game (gambling is not promoted in the UAE).

    Anyways, thought I'd share my fix.

    Finally I'm back into STO!!
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