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Game Crashing at Login- Show Stopper

Ticket number: #150202-003131
Here is the message I am receiving:
Fatal Error: Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while creating a texture.

Technical Details: DXGI_ERROR_DEVICE_REMOVED while creating 2D texture size 1024x512 (1 mips, RTEX_A_U8, usage 4, Mgd Y, GS N)D3D11
Device removed to to DXGI_ERROR_DEVICE_HUNG 0x887a0006


This is a game stopper.
What can done to fix this?

Thanks.
Post edited by cletusdeadman on

Comments

  • cletusdeadmancletusdeadman Member Posts: 248 Arc User
    edited February 2015
    Support contacted me and got me sorted.
    Very good job.
  • xertrisxertris Member Posts: 1 Arc User
    edited February 2015
    Support contacted me and got me sorted.
    Very good job.

    Can you please tell me what you did to fix it or at least tell me how to get support.
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