I cannot get past the Cryptic loading screen. The loading bar does not even appear. It crashes to desktop after a minute and I get a message: "Fatal Error: Unable to initialize on-demand patching and connect to Patch Server: The connection was idle for too long."
I have tried turning the on-demand patching on and off multiple times, trying fast launch, turning my antivirus off and on, setting to a different Patch proxy. Nothing works, please help.
Everything was working fine the other day. My ISP is Comcast. Below are the results from tracert, nettest, and pathping:
Tracert:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms TRIBBLE.TRIBBLE.x.x
2 2 ms 2 ms 1 ms 10.0.0.1
3 40 ms 27 ms 29 ms c-68-34-155-1.hsd1.fl.comcast.net [68.34.155.1]
4 13 ms 11 ms 12 ms te-8-3-sr01.summit.tn.chatta.comcast.net [68.85.
66.149]
5 13 ms 11 ms 10 ms xe-4-0-0-0-ar03.polymer.tn.chatta.comcast.net [6
8.86.190.21]
6 16 ms 14 ms 14 ms xe-0-1-5-0-ar01.goodslettvll.tn.nash.comcast.net
[162.151.9.73]
7 22 ms 23 ms 26 ms he-5-5-0-0-cr01.56marietta.ga.ibone.comcast.net
[68.86.90.101]
8 21 ms 22 ms 21 ms c-eth-0-3-0-pe05.56marietta.ga.ibone.comcast.net
[68.86.86.86]
9 23 ms 22 ms 22 ms 50-248-117-46-static.hfc.comcastbusiness.net [50
.248.117.46]
10 22 ms 22 ms 23 ms be2034.ccr41.atl01.atlas.cogentco.com [154.54.6.
113]
11 35 ms 36 ms 35 ms be2170.mpd21.dca01.atlas.cogentco.com [154.54.31
.106]
12 47 ms 47 ms 48 ms be2518.ccr41.jfk02.atlas.cogentco.com [154.54.80
.161]
13 52 ms 52 ms 53 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
.14]
14 176 ms 379 ms 242 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
15 53 ms 52 ms 53 ms 38.111.40.114
16 54 ms 54 ms 54 ms xboxpatchserver.crypticstudios.com [208.95.185.4
1]
Trace complete.
Nettest:
contacting nettest server..timed out
hit return to exit
PathPing:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\X>pathping patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 COMP [TRIBBLE.TRIBBLE.x.x]
1 TRIBBLE.TRIBBLE.x.x
2 10.0.0.1
3 c-68-34-155-1.hsd1.fl.comcast.net [68.34.155.1]
4 te-8-3-sr01.summit.tn.chatta.comcast.net [68.85.66.149]
5 xe-4-0-0-0-ar03.polymer.tn.chatta.comcast.net [68.86.190.21]
6 xe-0-1-2-0-ar01.goodslettvll.tn.nash.comcast.net [68.86.176.153]
7 he-5-5-0-0-cr01.56marietta.ga.ibone.comcast.net [68.86.90.101]
8 c-eth-0-3-0-pe05.56marietta.ga.ibone.comcast.net [68.86.86.86]
9 50-248-117-46-static.hfc.comcastbusiness.net [50.248.117.46]
10 be2034.ccr41.atl01.atlas.cogentco.com [154.54.6.113]
11 be2170.mpd21.dca01.atlas.cogentco.com [154.54.31.106]
12 be2518.ccr41.jfk02.atlas.cogentco.com [154.54.80.161]
13 be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
14 te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
15 38.111.40.114
16 patchserver2.crypticstudios.com [208.95.185.41]
Computing statistics for 400 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 COMP [TRIBBLE.TRIBBLE.x.x]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% TRIBBLE.TRIBBLE.x.x
0/ 100 = 0% |
2 2ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
0/ 100 = 0% |
3 13ms 1/ 100 = 1% 1/ 100 = 1% c-68-34-155-1.hsd1.fl.comcast.net
[68.34.155.1]
0/ 100 = 0% |
4 12ms 0/ 100 = 0% 0/ 100 = 0% te-8-3-sr01.summit.tn.chatta.comca
st.net [68.85.66.149]
0/ 100 = 0% |
5 15ms 0/ 100 = 0% 0/ 100 = 0% xe-4-0-0-0-ar03.polymer.tn.chatta.
comcast.net [68.86.190.21]
0/ 100 = 0% |
6 18ms 0/ 100 = 0% 0/ 100 = 0% xe-0-1-2-0-ar01.goodslettvll.tn.na
sh.comcast.net [68.86.176.153]
0/ 100 = 0% |
7 24ms 0/ 100 = 0% 0/ 100 = 0% he-5-5-0-0-cr01.56marietta.ga.ibon
e.comcast.net [68.86.90.101]
0/ 100 = 0% |
8 23ms 0/ 100 = 0% 0/ 100 = 0% c-eth-0-3-0-pe05.56marietta.ga.ibo
ne.comcast.net [68.86.86.86]
0/ 100 = 0% |
9 22ms 0/ 100 = 0% 0/ 100 = 0% 50-248-117-46-static.hfc.comcastbu
siness.net [50.248.117.46]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% be2034.ccr41.atl01.atlas.cogentco.
com [154.54.6.113]
0/ 100 = 0% |
11 37ms 0/ 100 = 0% 0/ 100 = 0% be2170.mpd21.dca01.atlas.cogentco.
com [154.54.31.106]
0/ 100 = 0% |
12 48ms 0/ 100 = 0% 0/ 100 = 0% be2518.ccr41.jfk02.atlas.cogentco.
com [154.54.80.161]
0/ 100 = 0% |
13 54ms 0/ 100 = 0% 0/ 100 = 0% be2094.ccr21.bos01.atlas.cogentco.
com [154.54.30.14]
0/ 100 = 0% |
14 --- 100/ 100 =100% 100/ 100 =100% te4-4.ccr01.bos06.atlas.cogentco.c
om [66.28.4.42]
0/ 100 = 0% |
15 60ms 2/ 100 = 2% 2/ 100 = 2% 38.111.40.114
0/ 100 = 0% |
16 53ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
08.95.185.41]
Trace complete.
Comments
'Trace Route' shows bad network latency at the Cogent Boston Hub... (Probably should open a ticket with Cryptic on this, so they can kick Cogent a few more times to get this addressed...)
'Path Ping' shows that addition to the issue with the Cogent Boston Hub, there may be a issue with the Gateway between Comcast and Cogent, with either Comcast not sending properly, or Cogent not receiving... though a 100% packet drop could be a false positive caused by the node not supporting the protocol that 'Path Ping' uses, though if this was the case, you would expect to see that from all the nodes from the same company, which isn't the case here...
Also, hop #3 (cable modem?) is showing a 1% packet loss, which should be corrected. You might want to contact Comcast so they can do a remote diagnostic of the unit...
Yeah, I wondered what was up with Cogent... I sent a ticket and an email, just in case. Hopefully one will be addressed soon, and I can get back into the game and see all the new stuff.
Thanks