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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Windows 10 tech preview crash

staticmousestaticmouse Member Posts: 13 Arc User
edited January 2015 in Windows and General: PC, Network, and Other Technical Issues
I did the update to win 10 today and can't get the game to work.:(

I have tried uninstalling both the game and arc, reinstalled and crashes as soon as I hit launch.
I know that win 10 is not supported yet but thought someone might have a fix for me. Brighter minds and all!:D

Reply or message me if you have a fix.
Post edited by staticmouse on

Comments

  • timelords1701timelords1701 Member Posts: 556 Arc User
    edited January 2015
    i realise you may have been eager to test out windows 10, but why on earth did you do it on your main computer that you use for gaming ??
    my only suggestion would be to roll back your comp or laptop back to your previous windows till they work out some of the flaws and bugs that generally is associated with a new operating systems...
  • destined000destined000 Member Posts: 0 Arc User
    edited January 2015
    I also have Win10 (build 9926) and was also having it crashing on me. Every time I clicked Engage to launch the game, it crashed.

    I found that running STO directly from the exe worked. Mine was in:

    C:\Program Files (x86)\Star Trek Online_en

    Hope this helps.
  • leptoon3rsleptoon3rs Member Posts: 9 Arc User
    edited January 2015
    Solution for Windows 10 users.

    1. Open the updater normally. Let it update. When the button says "Engage", close the updater.

    2. Now navigate to C:\Program Files (x86)\Star Trek Online_en\Star Trek Online\Live

    3. Open GameClient.exe. Done.

    Just remember to run the updater every day to keep the game current.

    Note: You may need to install the DirectX 9 (June 2010) Redistributable. STO should always be run in DirectX 9 mode.
  • lystentlystent Member Posts: 1,019
    edited January 2015
    Have you tried compatibility mode? It might help.
  • qkey1qkey1 Member Posts: 4 Arc User
    edited January 2015
    How can I find that file you use to open it and also what is the Compatibility software that might help?
  • askrayaskray Member Posts: 3,329 Arc User
    edited January 2015
    It's ARC. I've noticed this as well when running other games (example - TOR) that require a launcher.

    Just run the launcher as normal instead of running it from arc and it'll work fine :)
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • qkey1qkey1 Member Posts: 4 Arc User
    edited January 2015
    It's ARC. I've noticed this as well when running other games (example - TOR) that require a launcher.

    Just run the launcher as normal instead of running it from arc and it'll work fine

    How do I do that?
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