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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Connection Failure and Disconnection

zanbarbonexzanbarbonex Member Posts: 0 Arc User
edited December 2014 in Windows and General: PC, Network, and Other Technical Issues
I have been trying to do STF's, But every time I try I get "Server not Responding" and then I get kicked to login screen.

This does not happen when I do any races in Q's winter wonderland or doing any quests.

BTW :: I can not claim the Breen Plesh Brek Raider on any of my other characters even though I have claimed it on 1 character for 1000 autographs... ( but that's for another forum.)

I think the problem is in the name of the ship it self .... in the event it's called Breen Plesh Brek Raider ... But as a claimed ship it is called Breen Plesh Brek "Heavy" Raider... Just a thought.

This connection problem started ever since the last patch was released.

These SnR's are not 1 constant SnR's, But many of them sometimes 5 to 10 for 5 to 30 seconds each. Then things either go normal gameplay or kicked to login. (mostly kicked )
Most or all teammates at the time of SnR's all have the same issues, As we are able to chat during the SnR's.


This is what I have done to try to fix things on my end.

1. Restarted my computer

2. Unplugged my router/modem waited for 2 mins and restored power.

3. FlushDNS ... should not have to after restart but did it anyways

4. ipconfig /release then ipconfig /renew ... should not have to after restart but did it anyways

5. Game loader options > Force verify

6. Did the recommended tests and text copy to notepad.


NOTE:: Some information redacted for security reasons.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\XXXXXXX>ipconfig /release

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : xxxx::xxxx:xxxx:xxxx:xxxx%10
Default Gateway . . . . . . . . . :

Tunnel adapter Reusable ISATAP Interface {CCBCC82E-XXXX-TRIBBLE-XXXX-2BA6CBAE8F3F}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Users\XXXXXXX>ipconfig /renew

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : xxxx::xxxx:xxxx:xxxx:xxxx%10
IPv4 Address. . . . . . . . . . . : 192.168.0.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Tunnel adapter Reusable ISATAP Interface {CCBCC82E-XXXX-XXXX-XXXX-2BA6CBAE8F3F}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:XXXX:XXXX:XXXX:XXXX:XXXX:7791
Link-local IPv6 Address . . . . . : XXXX::XXXX:XXXX:XXXX:XXXX%21
Default Gateway . . . . . . . . . : ::


C:\Users\XXXXXXX>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 5 ms 10 ms 10 ms 192.168.0.1
2 16 ms 16 ms 14 ms 10.75.64.1
3 19 ms 15 ms 23 ms 97-9-TRIBBLE-TRIBBLE.rev.cgocable.net [TRIBBLE.TRIBBLE.9.97]
4 23 ms 17 ms 22 ms te4-1.ccr01.yhm01.atlas.cogentco.com [38.122.17.
17]
5 17 ms 22 ms 18 ms te0-0-1-1.rcr12.buf02.atlas.cogentco.com [154.54
.31.114]
6 28 ms 26 ms 26 ms be2549.ccr22.alb02.atlas.cogentco.com [154.54.29
.177]
7 28 ms 33 ms 31 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
.13]
8 28 ms 48 ms 29 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
9 29 ms 43 ms 27 ms 38.111.40.114
10 33 ms 34 ms 29 ms xboxpatchserver.crypticstudios.com [208.95.185.4
1]

Trace complete.

C:\Users\XXXXXXX>pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 XXXXXXX-PC [192.168.0.100]
1 192.168.0.1
2 10.75.64.1
3 97-9-TRIBBLE-TRIBBLE.rev.cgocable.net [TRIBBLE.TRIBBLE.9.97]
4 te4-1.ccr01.yhm01.atlas.cogentco.com [38.122.17.17]
5 te0-0-1-1.rcr12.buf02.atlas.cogentco.com [154.54.31.114]
6 be2549.ccr22.alb02.atlas.cogentco.com [154.54.29.177]
7 be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
8 te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
9 38.111.40.114
10 xboxpatchserver.crypticstudios.com [208.95.185.41]


contacting nettest server..
Local IP: 216.121.136.110
Ping: 23.6 msec
Port: 80: 1147 KB/sec 30 KB/sec 1232 KB/sec 500
Port: 80: 1021 KB/sec 33 KB/sec 1116 KB/sec 500
Port: 443: 917 KB/sec 32 KB/sec 995 KB/sec 500
Port: 443: 653 KB/sec 24 KB/sec 752 KB/sec 500
Port: 7255: 905 KB/sec 27 KB/sec 989 KB/sec 500
Port: 7255: 760 KB/sec 32 KB/sec 850 KB/sec 500
Port: 7003: 1106 KB/sec 41 KB/sec 1241 KB/sec 500
Port: 7003: 1041 KB/sec 32 KB/sec 1131 KB/sec 500
Port: 7202: 2086 KB/sec 50 KB/sec 2225 KB/sec 500
Port: 7202: 949 KB/sec 29 KB/sec 1032 KB/sec 500
Port: 7499: 700 KB/sec 26 KB/sec 786 KB/sec 500
Port: 7499: 876 KB/sec 33 KB/sec 994 KB/sec 500
Port: 80: 907 KB/sec 37 KB/sec 989 KB/sec 500
Idle NIC bandwidth Send: 4 KB/sec Recv: 18 KB/sec


Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 XXXXXXX-PC [192.168.0.100]
0/ 100 = 0% |
1 7ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% 10.75.64.1
0/ 100 = 0% |
3 20ms 0/ 100 = 0% 0/ 100 = 0% 97-9-TRIBBLE-TRIBBLE.rev.cgocable.net [24.2
26.9.97]
0/ 100 = 0% |
4 50ms 0/ 100 = 0% 0/ 100 = 0% te4-1.ccr01.yhm01.atlas.cogentco.c
om [38.122.17.17]
0/ 100 = 0% |
5 23ms 0/ 100 = 0% 0/ 100 = 0% te0-0-1-1.rcr12.buf02.atlas.cogent
co.com [154.54.31.114]
0/ 100 = 0% |
6 29ms 0/ 100 = 0% 0/ 100 = 0% be2549.ccr22.alb02.atlas.cogentco.
com [154.54.29.177]
0/ 100 = 0% |
7 33ms 0/ 100 = 0% 0/ 100 = 0% be2302.ccr22.bos01.atlas.cogentco.
com [154.54.43.13]
0/ 100 = 0% |
8 61ms 0/ 100 = 0% 0/ 100 = 0% te3-2.ccr01.bos06.atlas.cogentco.c
om [154.54.46.130]
0/ 100 = 0% |
9 36ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
0/ 100 = 0% |
10 31ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
08.95.185.41]

Trace complete.

C:\Users\XXXXXXX>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 5 ms 6 ms 4 ms 192.168.0.1
2 15 ms 13 ms 17 ms 10.75.64.1
3 16 ms 19 ms 19 ms 97-9-TRIBBLE-TRIBBLE.rev.cgocable.net [TRIBBLE.TRIBBLE.9.97]
4 96 ms 199 ms 203 ms te4-1.ccr01.yhm01.atlas.cogentco.com [38.122.17.
17]
5 21 ms 18 ms 26 ms te0-0-1-1.rcr12.buf02.atlas.cogentco.com [154.54
.31.114]
6 28 ms 25 ms 24 ms be2549.ccr22.alb02.atlas.cogentco.com [154.54.29
.177]
7 28 ms 30 ms 28 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
.13]
8 47 ms 211 ms 206 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130] 9 28 ms 31 ms 35 ms 38.111.40.114
10 35 ms 39 ms 34 ms xboxpatchserver.crypticstudios.com [208.95.185.4
1]

Trace complete.

Doing all of this has done nothing to resolve my connection issues.
I have been in contact with my ISP and they said my connection is working great.
My speed test connecting to San Francisco CA. From Southern Ontario is 30.9MBps Down and 12.1MBps Up

Apparently this is not a problem on my end, These problems have to be addressed server side.
Post edited by zanbarbonex on

Comments

  • alonysalonys Member Posts: 65 Arc User
    edited December 2014
    zanbarbonex wrote: »
    C:\Users\XXXXXXX>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 5 ms 6 ms 4 ms 192.168.0.1
    2 15 ms 13 ms 17 ms 10.75.64.1
    3 16 ms 19 ms 19 ms 97-9-TRIBBLE-TRIBBLE.rev.cgocable.net [TRIBBLE.TRIBBLE.9.97]
    4 96 ms 199 ms 203 ms te4-1.ccr01.yhm01.atlas.cogentco.com [38.122.17.
    17]
    5 21 ms 18 ms 26 ms te0-0-1-1.rcr12.buf02.atlas.cogentco.com [154.54
    .31.114]
    6 28 ms 25 ms 24 ms be2549.ccr22.alb02.atlas.cogentco.com [154.54.29
    .177]
    7 28 ms 30 ms 28 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    8 47 ms 211 ms 206 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]     9 28 ms 31 ms 35 ms 38.111.40.114
    10 35 ms 39 ms 34 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    Doing all of this has done nothing to resolve my connection issues.
    I have been in contact with my ISP and they said my connection is working great.
    My speed test connecting to San Francisco CA. From Southern Ontario is 30.9MBps Down and 12.1MBps Up

    Apparently this is not a problem on my end, These problems have to be addressed server side.

    Those tests aren't meant to resolve the connection issue, they're diagnostic tools to recognize where the connection problem exists, and you already identified the problem when you highlighted the stops that are slowing down your connection. That's the good news, the bad news is that the atlas.cogentco.com stops that are slowing your connection are not controlled by Cryptic. The problem isn't on your end, it's not on your ISP's end, and it's not on Cryptic's end. Unfortunately, until America sets down some strict rules about an open internet, companies that you have nothing to do with are going to have the ability to mess with your connection across the internet.
  • zanbarbonexzanbarbonex Member Posts: 0 Arc User
    edited December 2014
    There must be a way to bypass this server/ hub atlas.cogentco.com or what ever it is that is creating this problem.
    Can I block it in my firewall or something ?



    EDIT ::: I just googled atlas.cogentco.com and found 110000 enteries... most of them are saying there is a problem with their hubs not letting games connect properly...
  • shadowwraith77shadowwraith77 Member Posts: 6,395 Arc User
    edited December 2014
    zanbarbonex wrote: »
    There must be a way to bypass this server/ hub atlas.cogentco.com or what ever it is that is creating this problem.
    Can I block it in my firewall or something ?



    EDIT ::: I just googled atlas.cogentco.com and found 110000 enteries... most of them are saying there is a problem with their hubs not letting games connect properly...

    Well, considering you showed some hefty latency and, some serious packet loss, that is probably where the problem is at.

    And, when it comes to U.S. ISP's, they are the ones who decide how the flow is regulated and, it isn't unheard of them to simply throw the switch to cause throttling on those they deem not a VIP at any given time.

    Money speaks loudly the most to them and, that means lots of money!
    tumblr_nq9ec3BSAy1qj6sk2o2_500_zpspkqw0mmk.gif


    Praetor of the -RTS- Romulan Tal Shiar fleet!

  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2014
    zanbarbonex wrote: »
    There must be a way to bypass this server/ hub atlas.cogentco.com or what ever it is that is creating this problem.
    Can I block it in my firewall or something ?

    ...

    Actually, your ISP has the ability to bypass this through their choice of backbone peering agreements. You however, cannot affect this, except through the use of a VPN Proxy service, and connect via someone else ISP connection...


    My Silicon Valley connection to the STO Servers does not have any significant lag issues, so obviously, there are ways to connection to STO while avoiding the network congestion issues...
  • zanbarbonexzanbarbonex Member Posts: 0 Arc User
    edited December 2014
    I contacted cogentco.com and inquired about the problem .... They said there maybe intermittent connection problems and will contact Cogeco cable about the problem Cogeco cable is the leasee of the Hub yhm01.atlas.cogentco.com.

    I also called Cogeco cable (my ISP ) about this issue and they said there is nothing wrong with yhm01.atlas.cogentco.com. But will put in a ticket anyways. Lets hope they fix it.

    So again I ask ... Is there a way I can block or bypass this problem hub ?


    EDIT ::: How do I set up a proxy to bypass yhm01.atlas.cogentco.com ?
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2014
    zanbarbonex wrote: »
    ...
    EDIT ::: How do I set up a proxy to bypass yhm01.atlas.cogentco.com ?

    A Google search for 'VPN Proxy' should get you some information. Do be aware that these are commercial services that cost $$$....
  • nveknvek Member Posts: 80 Arc User
    edited December 2014
    I have been experiencing issues like this since they`re so called server stability update and now The Game is unplayable due to these connection problems. so I might just call it quits on playing this.:mad::mad::mad:
  • zanbarbonexzanbarbonex Member Posts: 0 Arc User
    edited December 2014
    So I've tried 5 different VPN Proxies and I'm still unable to do STF"s without SnR's and being kicked to login.
    I don't know what else to do... If there was a way to get any these proxies to tunnel to the game server bypassing the problem hub, Please let me know.
  • zanbarbonexzanbarbonex Member Posts: 0 Arc User
    edited December 2014
    still no more help ?????
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