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What is the Arc Client?
Install Arc

Need Help!!

Sorry but I don't know what else to do. I'm unable to contact Support. The screen does not seem to be working. Could be a bug, not sure. As of the recent patch I'm unable to log into the game. Apparently it either corrupted or removed a dll file completely. This is the error message I now receive when I hit the engage button.

Fatal Error: Direct 3D Driver returned Error Code
(DXGI_ERROR_DEVICE_REMOVED) while creating vertex buffer

Technical Details: D3D11 Device removed due to
DXGI_ERROR_DEVICE_HUNG 0x887a006

Does this make sense to anybody? Is D3D11 a dll file, and does anybody have it? I cant find it online.

My Op is a Windows Vista 64 Bit Service Pack 2

Any help or advice in this area would be greatly appreciated as I'm a lifetime member and would like to actually play the game. :)

Thanks
image.php?name=Ziranus+Verkarius&ship=+Hawking&fleet=Omega+Primary&txtcol=9C0000&fac=fed&spezies=Andorian&klasse=Starfleet+Tactical+Officer&rank=vadm&image=01
Post edited by ziranus48 on

Comments

  • sorvikcorsairsorvikcorsair Member Posts: 23 Arc User
    edited December 2014
    The Wild Bunch - The House of Souless

    Sorvik Corsair : KDF Reman Engineer
    Ev'leen Girosh: 6th Trill Host to the Girosh Symbiot. KDF Tactical Commando
    TWB KDF Division XO
  • ziranus48ziranus48 Member Posts: 2 Arc User
    edited December 2014
    Hey thanks for showing me that thread, somebody found a super easy solution to this problem. Easy 2 second fix. Simply log straight into the game itself, without going through Arc gaming first.

    There is definitely a bug on their end, not yours. There's nothing wrong with your computer.

    To play just do this:

    Click C Drive / Program Files (x86) / Perfect World Entertainment / Star Trek Online_en / Star Trek Online - just click that logo and the login screen comes up. You'll be playing in two minutes.

    Make a shortcut of that .exe file for ease of use. :D
    image.php?name=Ziranus+Verkarius&ship=+Hawking&fleet=Omega+Primary&txtcol=9C0000&fac=fed&spezies=Andorian&klasse=Starfleet+Tactical+Officer&rank=vadm&image=01
  • sorvikcorsairsorvikcorsair Member Posts: 23 Arc User
    edited December 2014
    yup, that's how I did it. No longer using Arc for this game.
    The Wild Bunch - The House of Souless

    Sorvik Corsair : KDF Reman Engineer
    Ev'leen Girosh: 6th Trill Host to the Girosh Symbiot. KDF Tactical Commando
    TWB KDF Division XO
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