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Cannot Post in Forums

sirokksirokk Member Posts: 990 Arc User
edited November 2014 in Windows and General: PC, Network, and Other Technical Issues
I am creating this thread for someone that cannot create a post themselves. I'll have them reply with the details of their issues below.
Star Trek Battles Channel - Play Star Trek like they did in the series!Avatar: pinterest-com/pin/14003448816884219Are you sure it isn't time for a "colorful metaphor"? --Spock in 'The Voyage Home'
SCE ADVISORY NOTICE: Improper Impulse Engine maintenance can result in REAR THRUSTER LEAKAGE. ALWAYS have your work inspected by another qualified officer.
Post edited by sirokk on

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  • Options
    firstmagelordfirstmagelord Member Posts: 10 Arc User
    edited November 2014
    Thank you for the assist! New Player here and I have a general question. So I bought the STO game at a local store loaded it up and played brilliantly for 2 weeks but now I get disconnected all the time and sometimes 13 times in a row before it lets me in to play for a good 5 min stretch. So my question is...Is this the norm? If so I have other MMO's to play that don't do this and wouldn't be here in the first place if they didn't add the Roms.

    Thanks in advance for any replies.
  • Options
    organicmanfredorganicmanfred Member Posts: 3,236 Arc User
    edited November 2014
    http://sto-forum.perfectworld.com/showthread.php?t=1192081

    follow the steps and paste the results here.
  • Options
    firstmagelordfirstmagelord Member Posts: 10 Arc User
    edited November 2014
    Personal Rig:
    Laptop: HDMI
    OS: Windows 7
    Int-Provider: COMCAST

    TRACERT

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 10.0.0.1
    2 24 ms 19 ms 11 ms c-73-185-64-1.hsd1.ca.comcast.net [73.185.64.1]
    3 13 ms 10 ms 16 ms xe-3-2-1-0 sur02.sacramento.ca.ccal.comcast.net[69.139.197.229]
    4 20 ms 31 ms 14 ms 162.151.40.65
    5 31 ms 22 ms 28 ms he-1-4-0-0-cr01.losangeles.ca.ibone.comcast.net[68.86.89.57]
    6 25 ms 23 ms 23 ms xe-0-0-1-0-pe01.onewilshire.ca.ibone.comcast.net[68.86.82.38]
    7 25 ms 21 ms 22 ms 23.30.206.46
    8 27 ms 22 ms 26 ms be2017.ccr22.lax01.atlas.cogentco.com [154.54.0.238]
    9 60 ms 59 ms 67 ms be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.53]
    10 72 ms 77 ms 82 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29.117]
    11 94 ms 88 ms 95 ms be2171.mpd22.dca01.atlas.cogentco.com [154.54.31.110]
    12 91 ms 120 ms 88 ms be2151.mpd22.jfk02.atlas.cogentco.com [154.54.40.74]
    13 92 ms 91 ms 95 ms be2097.ccr22.bos01.atlas.cogentco.com [154.54.30.118]
    14 96 ms 102 ms 101 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    15 97 ms 93 ms 104 ms 38.111.40.114
    16 92 ms 101 ms 101 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    NETTEST

    contacting nettest server..
    Local IP: 73.185.64.47
    Ping: 100.0 msec
    Port: 80: 275 KB/sec 8 KB/sec 289 KB/sec 500
    Port: 80: 290 KB/sec 10 KB/sec 306 KB/sec 500
    Port: 443: 278 KB/sec 8 KB/sec 292 KB/sec 500
    Port: 443: 278 KB/sec 7 KB/sec 292 KB/sec 500
    Port: 7255: 288 KB/sec 9 KB/sec 302 KB/sec 500
    Port: 7255: 279 KB/sec 8 KB/sec 293 KB/sec 500
    Port: 7003: 278 KB/sec 7 KB/sec 293 KB/sec 500
    Port: 7003: 288 KB/sec 9 KB/sec 303 KB/sec 500
    Port: 7202: 261 KB/sec 8 KB/sec 276 KB/sec 500
    Port: 7202: 260 KB/sec 9 KB/sec 276 KB/sec 500
    Port: 7499: 278 KB/sec 9 KB/sec 293 KB/sec 500
    Port: 7499: 289 KB/sec 7 KB/sec 304 KB/sec 500
    Port: 80: 291 KB/sec 7 KB/sec 306 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit

    PATHPING

    C:\Windows\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Palentir.hsd1.ca.comcast.net. [10.0.0.3]
    1 10.0.0.1
    2 c-73-185-64-1.hsd1.ca.comcast.net [73.185.64.1]
    3 xe-3-2-1-0-sur02.sacramento.ca.ccal.comcast.net [69.139.197.229]
    4 162.151.40.65
    5 he-1-4-0-0-cr01.losangeles.ca.ibone.comcast.net [68.86.89.57]
    6 xe-0-0-1-0-pe01.onewilshire.ca.ibone.comcast.net [68.86.82.38]
    7 23.30.206.46
    8 be2017.ccr22.lax01.atlas.cogentco.com [154.54.0.238]
    9 be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.53]
    10 be2173.ccr42.atl01.atlas.cogentco.com [154.54.29.117]
    11 be2171.mpd22.dca01.atlas.cogentco.com [154.54.31.110]
    12 be2151.mpd22.jfk02.atlas.cogentco.com [154.54.40.74]
    13 be2097.ccr22.bos01.atlas.cogentco.com [154.54.30.118]
    14 te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    15 38.111.40.114
    16 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 400 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Palentir.hsd1.ca.comcast.net. [10.
    0.0.3]
    0/ 100 = 0% |
    1 3ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
    0/ 100 = 0% |
    2 34ms 0/ 100 = 0% 0/ 100 = 0% c-73-185-64-1.hsd1.ca.comcast.net[73.185.64.1]
    0/ 100 = 0% |
    3 27ms 0/ 100 = 0% 0/ 100 = 0% xe-3-2-1-0-sur02.sacramento.ca.ccal.comcast.net [69.139.197.229]
    0/ 100 = 0% |
    4 36ms 0/ 100 = 0% 0/ 100 = 0% 162.151.40.65
    0/ 100 = 0% |
    5 37ms 0/ 100 = 0% 0/ 100 = 0% he-1-4-0-0-cr01.losangeles.ca.ibone.comcast.net [68.86.89.57]
    0/ 100 = 0% |
    6 32ms 0/ 100 = 0% 0/ 100 = 0% xe-0-0-1-0-pe01.onewilshire.ca.ibone.comcast.net [68.86.82.38]
    0/ 100 = 0% |
    7 31ms 0/ 100 = 0% 0/ 100 = 0% 23.30.206.46
    0/ 100 = 0% |
    8 28ms 0/ 100 = 0% 0/ 100 = 0% be2017.ccr22.lax01.atlas.cogentco.com [154.54.0.238]
    0/ 100 = 0% |
    9 66ms 0/ 100 = 0% 0/ 100 = 0% be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.53]
    0/ 100 = 0% |
    10 75ms 0/ 100 = 0% 0/ 100 = 0% be2173.ccr42.atl01.atlas.cogentco.com [154.54.29.117]
    0/ 100 = 0% |
    11 88ms 0/ 100 = 0% 0/ 100 = 0% be2171.mpd22.dca01.atlas.cogentco.com [154.54.31.110]
    0/ 100 = 0% |
    12 89ms 0/ 100 = 0% 0/ 100 = 0% be2151.mpd22.jfk02.atlas.cogentco.com [154.54.40.74]
    0/ 100 = 0% |
    13 95ms 0/ 100 = 0% 0/ 100 = 0% be2097.ccr22.bos01.atlas.cogentco.com [154.54.30.118]
    0/ 100 = 0% |
    14 122ms 0/ 100 = 0% 0/ 100 = 0% te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    0/ 100 = 0% |
    15 101ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    16 98ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    C:\Windows\system32>
  • Options
    hssoldierhssoldier Member Posts: 14 Arc User
    edited November 2014
    Hope you don't mind me posting here as I have the same "can only reply after x time passed since registration." Even though I registered few years ago.

    I'm having the same issue with lag, disconnects, and the SNR message, its been occurring for the last week or so.
    Apparently adjusting to settings in-game to even some low end horrendous settings for graphics and such doesn't seem to even help if at all.

    Here's my info:

    CPU Specs:
    OS Windows 8.1 Pro
    GPU GeForce GTX 560 Ti
    CPU i7-3770K CPU @ 3.50GHz
    RAM 16.0 GB

    ISP: At&t U-Verse

    Trace Route

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 4 ms 2 ms homeportal
    2 24 ms 21 ms 21 ms 99-173-156-2.lightspeed.miamfl.sbcglobal.net [99
    .173.156.2]
    3 23 ms 22 ms 27 ms 99.167.141.108
    4 23 ms 26 ms 26 ms 12.83.70.9
    5 42 ms 41 ms 40 ms gar3.brhal.ip.att.net [12.122.141.189]
    6 39 ms 39 ms 39 ms te0-7-0-1.ccr21.atl02.atlas.cogentco.com [154.54
    .13.173]
    7 40 ms 39 ms 40 ms be2051.ccr42.atl01.atlas.cogentco.com [154.54.0.
    161]
    8 56 ms 55 ms 61 ms be2171.mpd22.dca01.atlas.cogentco.com [154.54.31
    .110]
    9 61 ms 64 ms 59 ms be2151.mpd22.jfk02.atlas.cogentco.com [154.54.40
    .74]
    10 68 ms 66 ms 69 ms be2097.ccr22.bos01.atlas.cogentco.com [154.54.30
    .118]
    11 79 ms 66 ms 69 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    12 81 ms 66 ms 70 ms 38.111.40.114
    13 67 ms 64 ms 65 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    Nettest

    contacting nettest server..
    Local IP: 99.173.157.36
    Ping: 66.7 msec
    Port: 80: 188 KB/sec 11 KB/sec 217 KB/sec 500
    Port: 80: 180 KB/sec 11 KB/sec 211 KB/sec 500
    Port: 443: 101 KB/sec 6 KB/sec 116 KB/sec 500
    Port: 443: 239 KB/sec 14 KB/sec 263 KB/sec 500
    Port: 7255: 346 KB/sec 20 KB/sec 394 KB/sec 500
    Port: 7255: 297 KB/sec 12 KB/sec 323 KB/sec 500
    Port: 7003: 305 KB/sec 13 KB/sec 338 KB/sec 500
    Port: 7003: 321 KB/sec 16 KB/sec 372 KB/sec 500
    Port: 7202: 193 KB/sec 10 KB/sec 211 KB/sec 500
    Port: 7202: 276 KB/sec 18 KB/sec 313 KB/sec 500
    Port: 7499: 286 KB/sec 19 KB/sec 343 KB/sec 500
    Port: 7499: 361 KB/sec 17 KB/sec 387 KB/sec 500
    Port: 80: 246 KB/sec 14 KB/sec 273 KB/sec 500
    Idle NIC bandwidth Send: 1 KB/sec Recv: 4 KB/sec
    hit return to exit

    PathPing

    C:\WINDOWS\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Computer.attlocal.net
    1 homeportal
    2 99-173-156-2.lightspeed.miamfl.sbcglobal.net [99.173.156.2]
    3 99.167.141.108
    4 12.83.70.9
    5 gar3.brhal.ip.att.net [12.122.141.189]
    6 te0-7-0-1.ccr21.atl02.atlas.cogentco.com [154.54.13.173]
    7 be2051.ccr42.atl01.atlas.cogentco.com [154.54.0.161]
    8 * be2171.mpd22.dca01.atlas.cogentco.com [154.54.31.110]
    9 be2151.mpd22.jfk02.atlas.cogentco.com [154.54.40.74]
    10 be2097.ccr22.bos01.atlas.cogentco.com [154.54.30.118]
    11 te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    12 38.111.40.114
    13 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 325 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Computer.attlocal.net
    1/ 100 = 1% |
    1 2ms 5/ 100 = 5% 4/ 100 = 4% homeportal
    0/ 100 = 0% |
    2 22ms 3/ 100 = 3% 2/ 100 = 2% 99-173-156-2.lightspeed.miamfl.sbc
    global.net [99.173.156.2]
    0/ 100 = 0% |
    3 22ms 1/ 100 = 1% 0/ 100 = 0% 99.167.141.108
    0/ 100 = 0% |
    4 26ms 89/ 100 = 89% 88/ 100 = 88% 12.83.70.9
    0/ 100 = 0% |
    5 --- 100/ 100 =100% 99/ 100 = 99% gar3.brhal.ip.att.net [12.122.141.
    189]
    0/ 100 = 0% |
    6 --- 100/ 100 =100% 99/ 100 = 99% te0-7-0-1.ccr21.atl02.atlas.cogent
    co.com [154.54.13.173]
    0/ 100 = 0% |
    7 --- 100/ 100 =100% 99/ 100 = 99% be2051.ccr42.atl01.atlas.cogentco.
    com [154.54.0.161]
    0/ 100 = 0% |
    8 54ms 1/ 100 = 1% 0/ 100 = 0% be2171.mpd22.dca01.atlas.cogentco.
    com [154.54.31.110]
    0/ 100 = 0% |
    9 59ms 5/ 100 = 5% 4/ 100 = 4% be2151.mpd22.jfk02.atlas.cogentco.
    com [154.54.40.74]
    0/ 100 = 0% |
    10 65ms 2/ 100 = 2% 1/ 100 = 1% be2097.ccr22.bos01.atlas.cogentco.
    com [154.54.30.118]
    0/ 100 = 0% |
    11 --- 100/ 100 =100% 99/ 100 = 99% te4-2.ccr01.bos06.atlas.cogentco.c
    om [66.28.4.254]
    0/ 100 = 0% |
    12 70ms 1/ 100 = 1% 0/ 100 = 0% 38.111.40.114
    4/ 100 = 4% |
    13 66ms 5/ 100 = 5% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.
  • Options
    hssoldierhssoldier Member Posts: 14 Arc User
    edited November 2014
    Well I don't know about everyone else experiencing these problems but for me I manged to fix the issue.

    Apparently a reset to the router/modem (or w/e you call that box) not only fixed the issue but increased my signal strength as well.

    I recommend you try resetting it and see if that helps. I was looking at my Trace Route after performing it later again and saw it was getting cut off at the 2nd column in one location and the 3rd column of another.

    So the issue was being caused along the way to the server and my PathPing shows some loss starting at around Atlanta.

    Hope that fixes your issue and anyone else's who has this issue.
  • Options
    firstmagelordfirstmagelord Member Posts: 10 Arc User
    edited November 2014
    It seems like self reliance is the only real support one has for this game. Although the universe, characters and gameplay are impressive I tend to believe most people would have quit by now rather than continue dealing with these disconnect issues.

    For those still struggling I have fixed my issue as well and if anyone else doing a google search like me for answers when no one else will step up reads this then hopefully this helps you as well.
    I run my game on a low end HDMI Laptop with Windows 7 and was getting disconnected literally 30 times a day. The game as such was completely unplayable. I had done the NETTEST/PATHPING and all that nonsense to verify my connection and again neither the company nor community helped to break down what this means to me. To be honest the company did answer my 2 trouble tickets rapidly however the nebulous response that spoke to generalities before telling you to find your answers elsewhere was no help at all. If you are fortunate my fix will work for you but not everyone will have as simple an issue as I have.

    THE FIX:
    I was trying to play the game over Wi-Fi and after watching a friend get constantly disconnected from his Xbox game "Destiny" also played over Wi-Fi we had an idea. We took the cable out of his Wi-Fi router and plugged it directly from the wall to his Xbox and BAM no more issues! So after I got home I did the same thing and physically plugged my Laptop directly to the internet cable coming out of my wall and viola it works with very few interruptions now. Still I did not have to do that for STARCRAFT 2 or for STAR WARS THE OLD REPUBLIC so blame it on local issues all you want but there is something off in the networking architecture for this game and how it is routed.

    Good Luck and Good Hunting to anyone that reads this.
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