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Packet loss within Cogentco - game unplayable

HI all

Since 1/11/14 this game has been unplayable from Australia - I use pingplotter and it shows that the connection within Cogentco is highly unstable.

The site changes its path every few minutes and this disconnects the game from the server - the game window remains open (sometimes) but no actions work - other times it takes you back to the login screen.

https://www.dropbox.com/s/ic35cm7uxnvqaug/patchserver.crypticstudios.com.png?dl=0

This is a screenshot of the problem - notice the amount of packet loss experienced by me.

Please look at this ASAP as its a bit of pain - this occured the day after buying a life membership.

Thanks
Mark
Post edited by bones1963 on

Comments

  • prierinprierin Member Posts: 7 Arc User
    edited November 2014
    bones1963 wrote: »
    HI all

    Since 1/11/14 this game has been unplayable from Australia - I use pingplotter and it shows that the connection within Cogentco is highly unstable.

    The site changes its path every few minutes and this disconnects the game from the server - the game window remains open (sometimes) but no actions work - other times it takes you back to the login screen.

    https://www.dropbox.com/s/ic35cm7uxnvqaug/patchserver.crypticstudios.com.png?dl=0

    This is a screenshot of the problem - notice the amount of packet loss experienced by me.

    Please look at this ASAP as its a bit of pain - this occured the day after buying a life membership.

    Thanks
    Mark

    Intersting...


    I, too, am playing from Australia and have noticed significant issues since the release of the new expansion (severe lag when logging in, random crashes to desktop, etc.). I checked everything I could to see if it was in my end but never thought to check pingplotter... might do that tonight and see if I am getting the same results.

    It would explain a lot...
    [SIGPIC][/SIGPIC]
    You will forever be missed and never forgotten.
  • zeus#0893 zeus Member Posts: 207 Arc User
    edited November 2014
    Cogentco (aka Cryptic's Internet provider) uses the free "Peering" links with the real internet providers. They overload these links and since they are free, the other companies put caps on the bandwidth Cogentco can use. Once one of these peers gets to the cap limit, Cogentco has to find another one that can handle their traffic which causes a switch in routing and dropped sessions like your connection to Cryptic's servers.

    This is a known issue with Cogentco and it has been their problem for years. If Cogentco would spend the money to actually build their own links to the internet backbone then they would not have this issue. But if they did that then would have to charge more to their customers' like Cryptic and that would make them cost as much or more than the real internet companies.

    The old saying applies to Cogentco...

    You get what you pay for!

    Zeus
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited November 2014
    zeus16nbs wrote: »
    Cogentco (aka Cryptic's Internet provider) uses the free "Peering" links with the real internet providers. They overload these links and since they are free, the other companies put caps on the bandwidth Cogentco can use. Once one of these peers gets to the cap limit, Cogentco has to find another one that can handle their traffic which causes a switch in routing and dropped sessions like your connection to Cryptic's servers.

    This is a known issue with Cogentco and it has been their problem for years. If Cogentco would spend the money to actually build their own links to the internet backbone then they would not have this issue. But if they did that then would have to charge more to their customers' like Cryptic and that would make them cost as much or more than the real internet companies.

    The old saying applies to Cogentco...

    You get what you pay for!

    Zeus

    So now you're getting into Internet Politics and Regulation (or the lack of it) by government agencies... Since the very start of the Internet, Commercial Tier 1 Backbone Providers have traditionally exchanged traffic without charges. Its only in the past few years that certain providers got the idea of adding a Internet 'Toll' against other providers that offer services that compete against their own commercial services... In comparison to the Cable TV payment model, where these providers would actually be the ones paying the fee to allow their customers access to external services, a 'Free' traffic exchange model is actually to their benefit...

    What needs to be done is to declare Internet Service as 'Common Carriers' status (such as Phone Service Regulation, where additional charges to locations outside your Phone Company have been banned...) and remove this potential anti-consumer conflict of interest, but certain companies have been fighting this tooth and nail...

    http://arstechnica.com/business/2014/10/fcc-reportedly-close-to-reclassifying-isps-as-common-carriers/
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