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Loader just sticks on loading Help!!!

I downloaded STO through ARC again as i have switched PC's, was having issues with my old PC and STO.

Alls works fine untill it gets to the loader screen, the loader opens but i just get left with a black box saying "Loading, please wait".

I read the forums and have done the renew IP through the cmd.exe and also run a trace test.

RESULTS:

Computing statistics for 400 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% BThomehub.home [***.***.*.***]
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% 217.32.143.232
0/ 100 = 0% |
3 11ms 0/ 100 = 0% 0/ 100 = 0% 217.32.144.46
0/ 100 = 0% |
4 12ms 0/ 100 = 0% 0/ 100 = 0% 213.120.181.26
0/ 100 = 0% |
5 9ms 0/ 100 = 0% 0/ 100 = 0% 217.41.169.9
0/ 100 = 0% |
6 10ms 0/ 100 = 0% 0/ 100 = 0% 217.41.169.107
0/ 100 = 0% |
7 13ms 0/ 100 = 0% 0/ 100 = 0% acc1-xe-0-1-2.sf.21cn-ipp.bt.net [
109.159.251.81]
0/ 100 = 0% |
8 15ms 0/ 100 = 0% 0/ 100 = 0% core1-te0-1-0-4.ealing.ukcore.bt.n
et [109.159.251.13]
0/ 100 = 0% |
9 22ms 0/ 100 = 0% 0/ 100 = 0% peer3-te0-1-0-10.telehouse.ukcore.
bt.net [109.159.254.237]
0/ 100 = 0% |
10 15ms 0/ 100 = 0% 0/ 100 = 0% t2c4-xe-1-2-0-0.uk-lon1.eu.bt.net
[166.49.214.184]
0/ 100 = 0% |
11 16ms 0/ 100 = 0% 0/ 100 = 0% be3035.ccr21.lon01.atlas.cogentco.
com [130.117.14.169]
0/ 100 = 0% |
12 22ms 0/ 100 = 0% 0/ 100 = 0% be2316.mpd21.lon13.atlas.cogentco.
com [154.54.73.113]
0/ 100 = 0% |
13 97ms 0/ 100 = 0% 0/ 100 = 0% be2390.ccr21.bos01.atlas.cogentco.
com [154.54.44.221]
0/ 100 = 0% |
14 --- 100/ 100 =100% 100/ 100 =100% te4-4.ccr01.bos06.atlas.cogentco.c
om [66.28.4.42]
0/ 100 = 0% |
15 103ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
0/ 100 = 0% |
16 92ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
08.95.185.41]

Trace complete.

At 14 i seem to be getting a 100% packet loss, can anyone help please as i really have no idea how to solve something that seems to be happening way down the line from my pc.

Thanks very much for any help.
Official Joining Date Feb 2010.
Post edited by genesisdvsn on

Comments

  • xceptionalzeroxceptionalzero Member Posts: 76 Arc User
    edited October 2014
    I am also on BT in the UK and experiencing the same issues
  • gh0stravengh0straven Member Posts: 2 Arc User
    edited October 2014
    I'm suffering a similar area where it will go as far as the black screen with Cryptic typed up, then it just says; Fatal Error: Unable to connect to Patch Error: server was idle for too long


    P.S. I'm in Australia and i never had these issues before until a few months ago when it randomly started doing this, i never uninstalled it or tampered with the game until these issues and all i have done is change to my laptop (which is more advanced).
  • genesisdvsngenesisdvsn Member Posts: 43 Arc User
    edited October 2014
    I found away around the problem, have no idea why it works but it does..........I went into the PerfectWorld File in my C: drive and opened it, then the next file in there is the "Star Trek Online _en file". I renamed that file to just "Star Trek Online" and the loader works fine now, When the loader sticks again on loading, i simply rename said file back to its original name and it works again. Just keep doing that and i have been able to play no problems, go figure.
    Official Joining Date Feb 2010.
  • gh0stravengh0straven Member Posts: 2 Arc User
    edited October 2014
    I tried doing that but Perefect World Entertainment was the only file in my C: Drive and it only had Arc in the file. do you think that there might be problems with the download or something?
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