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Connection issues

Hi,

Having connection issues from Vodafone NZ ISP, based in New Zealand.

Same location/country as this thread -> http://sto-forum.perfectworld.com/showthread.php?t=1236601

Issues are:
* Will take 10mins to finish loading launcher
* Will take 10-15mins to load Character Selection screen
* Will likely time out when trying to load - usually TimeOut_2 error
* Severe rubberbanding right from load to maps


See troubleshooting tests below:

__________________________________
Tracert
__________________________________

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.1.1
2 45 ms 25 ms 29 ms be2-100.bras1ldv.akl.vf.net.nz [203.109.129.45]

3 25 ms 26 ms 24 ms be5-100.ppnzldv01.akl.vf.net.nz [203.109.129.46]

4 25 ms 25 ms 25 ms be7.ppnzldv02.akl.vf.net.nz [203.109.180.242]
5 23 ms 25 ms 27 ms be8.ppnzldv01.akl.vf.net.nz [203.109.180.241]
6 165 ms 151 ms 148 ms 10.123.80.13
7 148 ms 150 ms 150 ms ten-0-2-0.bdr02.sjc01.ca.VOCUS.net [114.31.199.1
37]
8 151 ms 151 ms 151 ms pos-1-0-0.bdr01.sjc01.ca.VOCUS.net.au [114.31.19
9.122]
9 150 ms 150 ms 149 ms ten-0-3-0-3.cor01.sjc01.ca.VOCUS.net [114.31.199
.58]
10 * * * Request timed out.
11 150 ms 151 ms 150 ms 38.122.93.1
12 181 ms 150 ms 151 ms te0-3-0-7.ccr22.sjc01.atlas.cogentco.com [154.54
.6.69]
13 151 ms 152 ms 176 ms be2165.ccr22.sfo01.atlas.cogentco.com [154.54.28
.65]
14 188 ms 189 ms 188 ms be2133.ccr22.mci01.atlas.cogentco.com [154.54.30
.66]
15 201 ms 202 ms 201 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
118]
16 226 ms 225 ms 224 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43
.202]
17 224 ms 222 ms 224 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
18 225 ms 231 ms 233 ms 38.111.40.114
19 225 ms 224 ms 223 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.

__________________________________
Pathping
__________________________________
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 Gerard-PC.localdomain [192.168.1.6]
1 192.168.1.1
2 be2-100.bras1ldv.akl.vf.net.nz [203.109.129.45]
3 be5-100.ppnzldv01.akl.vf.net.nz [203.109.129.46]
4 be7.ppnzldv02.akl.vf.net.nz [203.109.180.242]
5 be8.ppnzldv01.akl.vf.net.nz [203.109.180.241]
6 10.123.80.13
7 ten-0-2-0.bdr02.sjc01.ca.VOCUS.net [114.31.199.137]
8 pos-1-0-0.bdr01.sjc01.ca.VOCUS.net.au [114.31.199.122]
9 ten-0-3-0-3.cor01.sjc01.ca.VOCUS.net [114.31.199.58]
10 * * *
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Gerard-PC.localdomain [192.168.1.6
]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 69ms 0/ 100 = 0% 0/ 100 = 0% be2-100.bras1ldv.akl.vf.net.nz [20
3.109.129.45]
0/ 100 = 0% |
3 26ms 0/ 100 = 0% 0/ 100 = 0% be5-100.ppnzldv01.akl.vf.net.nz [2
03.109.129.46]
0/ 100 = 0% |
4 26ms 0/ 100 = 0% 0/ 100 = 0% be7.ppnzldv02.akl.vf.net.nz [203.1
09.180.242]
0/ 100 = 0% |
5 26ms 0/ 100 = 0% 0/ 100 = 0% be8.ppnzldv01.akl.vf.net.nz [203.1
09.180.241]
100/ 100 =100% |
6 --- 100/ 100 =100% 0/ 100 = 0% 10.123.80.13
0/ 100 = 0% |
7 --- 100/ 100 =100% 0/ 100 = 0% ten-0-2-0.bdr02.sjc01.ca.VOCUS.net
[114.31.199.137]
0/ 100 = 0% |
8 --- 100/ 100 =100% 0/ 100 = 0% pos-1-0-0.bdr01.sjc01.ca.VOCUS.net
.au [114.31.199.122]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% ten-0-3-0-3.cor01.sjc01.ca.VOCUS.n
et [114.31.199.58]

Trace complete.

__________________________________
Nettest
__________________________________
contacting nettest server..
timed out
hit return to exit
__________________________________

I have raised this with my ISP and am awaiting further detail from them.

Can any of the moderators check these results and confirm if there is a specific detail that you can spot?


Thanks,
G
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