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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Launcher 'Unable to Authenticate'

reverandclintreverandclint Member Posts: 93 Arc User
edited September 2014 in Windows and General: PC, Network, and Other Technical Issues
After attempting to beam down to Qo'nos I got the 'Server Not Responding' and was booted to the log-in. Attempting to log-in left me setting at 'Connecting to Server' until it timed out again & returned me to the log-in.

So I closed the game & restarted - now I'm getting the message ' Unable to Authenticate' in the launcher.

I've tried no patch proxy, US Proxy & EU proxy - all are 'Unable to Autheticate' :(

My tracert has nothing slower than 56ms & no time-outs ... so I have no idea what's up.

Any ideas?
Post edited by Unknown User on

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  • Options
    sililossililos Member Posts: 2 Arc User
    edited September 2014
    Yea i have the same right now.
    Not sure whats up but STO has had network problems for the past few weeks, loads of patches of server not responding, lag, getting disconnects and being now unable to log in.
  • Options
    williswjwilliswj Member Posts: 12 Arc User
    edited September 2014
    I'm getting the same thing.
  • Options
    askrayaskray Member Posts: 3,329 Arc User
    edited September 2014
    Trace routes are only part of the diagnosing issue -

    http://sto-forum.perfectworld.com/showthread.php?t=1192081 has the rest
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • Options
    reverandclintreverandclint Member Posts: 93 Arc User
    edited September 2014
    I was running fine up until 4 hours ago ... I dc'd beaming to Qu'nos and I've been getting the 'Unable to Authenticate' as the launcher fails to connect & launch gameclient ever since. Even going straight through gameclient.exe fails to authenticate ... I can at least get to the in-game log-in screen that way but then I get the 'Server not Responding' fail.

    Every other non-Cryptic game/program I have is connecting fine & the ARC launcher and ARC site are also able to connect & log me in ... it's just the launchers and game account servers that are failing to authenticate. :(

    Anyway ...
    Here are my tracert, nettest, and pathping (which has never worked - I believe it's the cable modem that's black-holing the pathping and the tracert at hop 2 & I have no way to change that.)

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\TheMonkeyboy3k>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms <1 ms 192.168.1.1
    2 * * * Request timed out.
    3 12 ms 11 ms 10 ms dynamic-75-76-40-237.knology.net [75.76.40.237]

    4 8 ms 9 ms 8 ms user-75-76-127-5.knology.net [75.76.127.5]
    5 8 ms 9 ms 8 ms user-24-96-153-29.knology.net [24.96.153.29]
    6 15 ms 15 ms 15 ms dynamic-75-76-40-1.knology.net [75.76.40.1]
    7 15 ms 15 ms 15 ms 67.106.215.25.ptr.us.xo.net [67.106.215.25]
    8 40 ms 40 ms 38 ms 207.88.13.14.ptr.us.xo.net [207.88.13.14]
    9 43 ms 41 ms 40 ms te-3-0-0.rar3.nyc-ny.us.xo.net [207.88.12.73]
    10 38 ms 40 ms 37 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]

    11 37 ms 38 ms 37 ms ae1d0.mcr2.cambridge-ma.us.xo.net [216.156.1.14]

    12 42 ms 41 ms 40 ms 209.117.103.10
    13 41 ms 41 ms 41 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    14 58 ms 58 ms 66 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    15 64 ms 73 ms 69 ms 208.95.185.225
    16 56 ms 57 ms 56 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\TheMonkeyboy3k>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 DownStairs.knology.net [192.168.1.112]
    1 192.168.1.1
    2 * * *
    Computing statistics for 25 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 DownStairs.knology.net [192.168.1.
    112]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1

    Trace complete.


    contacting nettest server..
    Local IP: {**.*.**.**}
    Ping: 57.7 msec
    Port: 80: 945 KB/sec 25 KB/sec 997 KB/sec 500
    Port: 80: 627 KB/sec 20 KB/sec 661 KB/sec 500
    Port: 443: 926 KB/sec 25 KB/sec 978 KB/sec 500
    Port: 443: 944 KB/sec 25 KB/sec 996 KB/sec 500
    Port: 7255: 913 KB/sec 25 KB/sec 964 KB/sec 500
    Port: 7255: 925 KB/sec 25 KB/sec 976 KB/sec 500
    Port: 7003: 936 KB/sec 25 KB/sec 988 KB/sec 500
    Port: 7003: 906 KB/sec 24 KB/sec 956 KB/sec 500
    Port: 7202: 940 KB/sec 26 KB/sec 992 KB/sec 500
    Port: 7202: 912 KB/sec 25 KB/sec 963 KB/sec 500
    Port: 7499: 934 KB/sec 25 KB/sec 985 KB/sec 500
    Port: 7499: 934 KB/sec 26 KB/sec 986 KB/sec 500
    Port: 80: 798 KB/sec 21 KB/sec 842 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
  • Options
    grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2014
    reverandclint wrote: »
    ...
    Anyway ...
    Here are my tracert, nettest, and pathping (which has never worked - I believe it's the cable modem that's black-holing the pathping and the tracert at hop 2 & I have no way to change that.)

    ...

    contacting nettest server..
    Local IP: {**.*.**.**}
    Ping: 57.7 msec
    Port: 80: 945 KB/sec 25 KB/sec 997 KB/sec 500
    Port: 80: 627 KB/sec 20 KB/sec 661 KB/sec 500
    Port: 443: 926 KB/sec 25 KB/sec 978 KB/sec 500
    Port: 443: 944 KB/sec 25 KB/sec 996 KB/sec 500
    Port: 7255: 913 KB/sec 25 KB/sec 964 KB/sec 500
    Port: 7255: 925 KB/sec 25 KB/sec 976 KB/sec 500
    Port: 7003: 936 KB/sec 25 KB/sec 988 KB/sec 500
    Port: 7003: 906 KB/sec 24 KB/sec 956 KB/sec 500
    Port: 7202: 940 KB/sec 26 KB/sec 992 KB/sec 500
    Port: 7202: 912 KB/sec 25 KB/sec 963 KB/sec 500
    Port: 7499: 934 KB/sec 25 KB/sec 985 KB/sec 500
    Port: 7499: 934 KB/sec 26 KB/sec 986 KB/sec 500
    Port: 80: 798 KB/sec 21 KB/sec 842 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

    Inconsistent sustained throughput results hint that there is some kind of connection quality issue going on here... But since your ISP has decided to block the diagnostic software, this really leaves you with no other choice but to contact your ISP Tech Support and request their assistance and diagnosing your connection issues to the STO Servers...
  • Options
    blitzy4blitzy4 Member Posts: 839 Arc User
    edited September 2014
    That's the same error I'm getting. Odd considering I never have any problems with STO.
    jKixCmJ.jpg
    "..and like children playing after sunset, we were surrounded by darkness." -Ruri Hoshino



  • Options
    sililossililos Member Posts: 2 Arc User
    edited September 2014
    Ok here are my results.

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\Jefford>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.254
    2 73 ms 11 ms 15 ms 122-59-208-1.jetstream.xtra.co.nz [122.59.208.1]

    3 * * * Request timed out.
    4 21 ms 19 ms 19 ms 122.56.116.5
    5 19 ms 18 ms 19 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.21
    3]
    6 19 ms 22 ms 18 ms ae1-10.tkbr12.global-gateway.net.nz [202.50.232.
    37]
    7 150 ms 150 ms 178 ms xe2-3-1.lebr7.global-gateway.net.nz [122.56.127.
    22]
    8 152 ms 186 ms 183 ms ae3-10.sjbr3.global-gateway.net.nz [122.56.127.2
    5]
    9 153 ms 154 ms 155 ms ae0.pabr5.global-gateway.net.nz [203.96.120.74]

    10 184 ms 186 ms 183 ms 206.111.12.141.ptr.us.xo.net [206.111.12.141]
    11 * * * Request timed out.
    12 * 237 ms 238 ms te-2-0-0.rar3.washington-dc.us.xo.net [207.88.12
    .70]
    13 267 ms 266 ms 267 ms te-3-0-0.rar3.nyc-ny.us.xo.net [207.88.12.73]
    14 234 ms 234 ms 235 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]

    15 235 ms 234 ms 235 ms ae1d0.mcr2.cambridge-ma.us.xo.net [216.156.1.14]

    16 260 ms 259 ms 258 ms 209.117.103.10
    17 236 ms 235 ms 235 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    18 232 ms 231 ms 233 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    19 270 ms 269 ms 269 ms 208.95.185.225
    20 230 ms 229 ms 231 ms 208.95.185.41

    Trace complete.

    *Edit* Pathping

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\Jefford>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Nephetys [192.168.1.65]
    1 192.168.1.254
    2 122-59-208-1.jetstream.xtra.co.nz [122.59.208.1]
    3 * 122.56.116.6
    4 122.56.116.5
    5 ae5-2.akbr7.global-gateway.net.nz [210.55.202.213]
    6 ae1-10.tkbr12.global-gateway.net.nz [202.50.232.37]
    7 xe2-3-1.lebr7.global-gateway.net.nz [122.56.127.22]
    8 ae3-10.sjbr3.global-gateway.net.nz [122.56.127.25]
    9 ae0.pabr5.global-gateway.net.nz [203.96.120.74]
    10 206.111.12.141.ptr.us.xo.net [206.111.12.141]
    11 * * *
    Computing statistics for 250 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Nephetys [192.168.1.65]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.254
    0/ 100 = 0% |
    2 13ms 0/ 100 = 0% 0/ 100 = 0% 122-59-208-1.jetstream.xtra.co.nz
    [122.59.208.1]
    0/ 100 = 0% |
    3 20ms 0/ 100 = 0% 0/ 100 = 0% 122.56.116.6
    0/ 100 = 0% |
    4 20ms 0/ 100 = 0% 0/ 100 = 0% 122.56.116.5
    0/ 100 = 0% |
    5 20ms 0/ 100 = 0% 0/ 100 = 0% ae5-2.akbr7.global-gateway.net.nz
    [210.55.202.213]
    0/ 100 = 0% |
    6 20ms 0/ 100 = 0% 0/ 100 = 0% ae1-10.tkbr12.global-gateway.net.n
    z [202.50.232.37]
    0/ 100 = 0% |
    7 163ms 0/ 100 = 0% 0/ 100 = 0% xe2-3-1.lebr7.global-gateway.net.n
    z [122.56.127.22]
    0/ 100 = 0% |
    8 160ms 0/ 100 = 0% 0/ 100 = 0% ae3-10.sjbr3.global-gateway.net.nz
    [122.56.127.25]
    0/ 100 = 0% |
    9 176ms 0/ 100 = 0% 0/ 100 = 0% ae0.pabr5.global-gateway.net.nz [2
    03.96.120.74]
    0/ 100 = 0% |
    10 185ms 0/ 100 = 0% 0/ 100 = 0% 206.111.12.141.ptr.us.xo.net [206.
    111.12.141]

    Trace complete.

    C:\Users\Jefford>
  • Options
    blitzy4blitzy4 Member Posts: 839 Arc User
    edited September 2014
    All better
    jKixCmJ.jpg
    "..and like children playing after sunset, we were surrounded by darkness." -Ruri Hoshino



  • Options
    fahkorlashfahkorlash Member Posts: 1 Arc User
    edited September 2014
    Same problem here..
  • Options
    rondrosrondros Member Posts: 57 Arc User
    edited September 2014
    icrosoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\XXXX\>tracert

    Usage: tracert [-d] [-h maximum_hops] [-j host-list] [-w timeout]
    [-R] [-S srcaddr] [-4] [-6] target_name

    Options:
    -d Do not resolve addresses to hostnames.
    -h maximum_hops Maximum number of hops to search for target.
    -j host-list Loose source route along host-list (IPv4-only).
    -w timeout Wait timeout milliseconds for each reply.
    -R Trace round-trip path (IPv6-only).
    -S srcaddr Source address to use (IPv6-only).
    -4 Force using IPv4.
    -6 Force using IPv6.

    C:\Users\Leigh>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
    2 * * * Request timed out.
    3 21 ms 23 ms 23 ms ip-89-200-132-195.ov.easynet.net [89.200.132.195
    ]
    4 20 ms 21 ms 19 ms ae51.edge6.London1.Level3.net [212.113.9.53]
    5 * * * Request timed out.
    6 28 ms 19 ms 19 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.1
    42]
    7 37 ms 17 ms 17 ms be3043.ccr22.lon01.atlas.cogentco.com [130.117.1
    5.245]
    8 18 ms 18 ms 18 ms be2317.mpd22.lon13.atlas.cogentco.com [154.54.73
    .177]
    9 90 ms 92 ms 90 ms be2391.ccr22.bos01.atlas.cogentco.com [154.54.44
    .237]
    10 111 ms 91 ms 90 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    11 103 ms 105 ms 106 ms 38.111.40.114
    12 102 ms 102 ms 102 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 XXXXX.Home [192.168.0.3]
    1 XXXXX.Home [192.168.0.1] Router
    2 * * *
    Computing statistics for 25 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 XXXXX.Home [192.168.0.3]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% XXXXX.Home [192.168.0.1]Router

    Trace complete.

    I am worried about the pathping.. Everyone elses look more detailed.
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