test content
What is the Arc Client?
Install Arc

Constant disconnects on map/zone change

bendalekbendalek Member Posts: 1,781 Arc User
Ever sine the patch on Thursday, I have been constantly disconnected every single time I change zones/map. Every time I get the 'Timeout connecting to Gamserver" error and dropped back to the login screen.

At the login screen it takes between 45 and 120 seconds for "Connecting to loginserver"
Once at the Character Select Screen, I always get the "Error loading last time" message, If I scoose "Normal Login" I will always get the Disconnected from Gameserver error every time!
If I choose "safe login" the game will load perfectly, until the next map/zone change.

I am using Bigpond Internet from Eastern Australia

...

Tracert:

4 29 ms 29 ms 29 ms bundle-ether4.woo-edge901.brisbane.telstra.net [
203.50.44.36]
5 30 ms 30 ms 32 ms bundle-ether5.woo-core1.brisbane.telstra.net [20
3.50.11.136]
6 44 ms 41 ms 44 ms bundle-ether11.chw-core10.sydney.telstra.net [20
3.50.11.70]
7 43 ms 43 ms 47 ms Bundle-ether17.oxf-gw2.sydney.telstra.net [203.5
0.13.70]
8 45 ms 43 ms 42 ms bundle-ether1.sydo-core01.sydney.reach.com [203.
50.13.38]
9 43 ms 42 ms 43 ms i-0-6-0-6.sydo-core02.bi.telstraglobal.net [202.
84.223.38]
10 190 ms 185 ms 183 ms i-0-2-0-7.1wlt-core01.bx.telstraglobal.net [202.
84.143.149]
11 184 ms 186 ms 185 ms i-0-4-0-0.eqla01.bi.telstraglobal.net [202.84.25
1.174]
12 185 ms 185 ms 185 ms cogent-peer.eqla01.pr.telstraglobal.net [134.159
.63.198]
13 186 ms 186 ms 189 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41
.57]
14 222 ms 221 ms 222 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.
65]
15 235 ms 236 ms 236 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
.17]
16 247 ms 246 ms 246 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31
.94]
17 248 ms 248 ms 248 ms be2148.ccr21.jfk02.atlas.cogentco.com [154.54.31
.118]
18 254 ms 253 ms 253 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
.14]
19 319 ms 426 ms 479 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
20 266 ms 253 ms 256 ms 38.111.40.114
21 253 ms 254 ms 254 ms patchserver2.crypticstudios.com [208.95.185.41]

...
Nettest:

contacting nettest server..
Local IP: 121.222.170.140
Ping: 250.1 msec
Port: 80: 157 KB/sec 10 KB/sec 197 KB/sec 500
Port: 80: timed out
Port: 443: 159 KB/sec 10 KB/sec 194 KB/sec 500
Port: 443: 113 KB/sec 5 KB/sec 120 KB/sec 500
Port: 7255: 94 KB/sec 4 KB/sec 100 KB/sec 500
Port: 7255: 86 KB/sec 5 KB/sec 96 KB/sec 500
Port: 7003: timed out
Port: 7003: timed out
Port: 7202: 60 KB/sec 3 KB/sec 65 KB/sec 500
Port: 7202: 89 KB/sec 4 KB/sec 99 KB/sec 500
Port: 7499: timed out
Port: 7499: 52 KB/sec 3 KB/sec 60 KB/sec 500
Port: 80: 75 KB/sec 4 KB/sec 86 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 2 KB/sec
hit return to exit

...
pingtest:


Computing statistics for 525 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Nevyn-PC.gateway [10.0.0.110]
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% telstra.gateway [10.0.0.138]
0/ 100 = 0% |
2 31ms 1/ 100 = 1% 1/ 100 = 1% 172.18.213.1
0/ 100 = 0% |
3 30ms 98/ 100 = 98% 98/ 100 = 98% 172.18.70.105
0/ 100 = 0% |
4 30ms 0/ 100 = 0% 0/ 100 = 0% bundle-ether4.woo-edge901.brisbane
.telstra.net [203.50.44.36]
0/ 100 = 0% |
5 33ms 3/ 100 = 3% 3/ 100 = 3% bundle-ether5.woo-core1.brisbane.t
elstra.net [203.50.11.136]
0/ 100 = 0% |
6 44ms 0/ 100 = 0% 0/ 100 = 0% bundle-ether11.chw-core10.sydney.t
elstra.net [203.50.11.70]
0/ 100 = 0% |
7 44ms 1/ 100 = 1% 1/ 100 = 1% Bundle-ether17.oxf-gw2.sydney.tels
tra.net [203.50.13.70]
0/ 100 = 0% |
8 46ms 2/ 100 = 2% 2/ 100 = 2% bundle-ether1.sydo-core01.sydney.r
each.com [203.50.13.38]
0/ 100 = 0% |
9 45ms 4/ 100 = 4% 4/ 100 = 4% i-0-6-0-6.sydo-core02.bi.telstragl
obal.net [202.84.223.38]
0/ 100 = 0% |
10 187ms 1/ 100 = 1% 1/ 100 = 1% i-0-2-0-7.1wlt-core01.bx.telstragl
obal.net [202.84.143.149]
0/ 100 = 0% |
11 188ms 1/ 100 = 1% 1/ 100 = 1% i-0-4-0-0.eqla01.bi.telstraglobal.
net [202.84.251.174]
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% cogent-peer.eqla01.pr.telstragloba
l.net [134.159.63.198]
0/ 100 = 0% |
13 189ms 4/ 100 = 4% 4/ 100 = 4% be2180.ccr21.lax01.atlas.cogentco.
com [154.54.41.57]
0/ 100 = 0% |
14 --- 100/ 100 =100% 100/ 100 =100% be2065.ccr21.iah01.atlas.cogentco.
com [154.54.5.65]
0/ 100 = 0% |
15 244ms 1/ 100 = 1% 1/ 100 = 1% be2172.ccr41.atl01.atlas.cogentco.
com [154.54.29.17]
0/ 100 = 0% |
16 248ms 0/ 100 = 0% 0/ 100 = 0% be2168.ccr21.dca01.atlas.cogentco.
com [154.54.31.94]
0/ 100 = 0% |
17 256ms 0/ 100 = 0% 0/ 100 = 0% be2148.ccr21.jfk02.atlas.cogentco.
com [154.54.31.118]
0/ 100 = 0% |
18 260ms 0/ 100 = 0% 0/ 100 = 0% be2094.ccr21.bos01.atlas.cogentco.
com [154.54.30.14]
0/ 100 = 0% |
19 280ms 1/ 100 = 1% 1/ 100 = 1% te3-4.ccr01.bos06.atlas.cogentco.c
om [154.54.46.134]
0/ 100 = 0% |
20 260ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
0/ 100 = 0% |
21 254ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
08.95.185.41]

Trace complete.
Oh, hoho hohhhhh, Oh,, hoho, hohhhhh
My%20STO%20Sig%20Clear_zps5etu86s1.png
Post edited by Unknown User on

Comments

  • eroticoneeroticone Member Posts: 1 Arc User
    edited September 2014
    Cryptic really needs to get their asses in gear and fix the constant disconnections or open a second server.
  • bendalekbendalek Member Posts: 1,781 Arc User
    edited September 2014
    The problem seems to come from atlas.cogentco.com wherever or whatever that is.
    Oh, hoho hohhhhh, Oh,, hoho, hohhhhh
    My%20STO%20Sig%20Clear_zps5etu86s1.png
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2014
    bendalek wrote: »
    Ever sine the patch on Thursday, I have been constantly disconnected every single time I change zones/map. Every time I get the 'Timeout connecting to Gamserver" error and dropped back to the login screen.

    At the login screen it takes between 45 and 120 seconds for "Connecting to loginserver"
    Once at the Character Select Screen, I always get the "Error loading last time" message, If I scoose "Normal Login" I will always get the Disconnected from Gameserver error every time!
    If I choose "safe login" the game will load perfectly, until the next map/zone change.

    I am using Bigpond Internet from Eastern Australia
    ...

    Computing statistics for 525 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Nevyn-PC.gateway [10.0.0.110]
    0/ 100 = 0% |
    1 2ms 0/ 100 = 0% 0/ 100 = 0% telstra.gateway [10.0.0.138]
    0/ 100 = 0% |
    2 31ms 1/ 100 = 1% 1/ 100 = 1% 172.18.213.1
    0/ 100 = 0% |
    3 30ms 98/ 100 = 98% 98/ 100 = 98% 172.18.70.105
    0/ 100 = 0% |
    4 30ms 0/ 100 = 0% 0/ 100 = 0% bundle-ether4.woo-edge901.brisbane
    .telstra.net [203.50.44.36]
    0/ 100 = 0% |
    5 33ms 3/ 100 = 3% 3/ 100 = 3% bundle-ether5.woo-core1.brisbane.t
    elstra.net [203.50.11.136]
    0/ 100 = 0% |
    6 44ms 0/ 100 = 0% 0/ 100 = 0% bundle-ether11.chw-core10.sydney.t
    elstra.net [203.50.11.70]
    0/ 100 = 0% |
    7 44ms 1/ 100 = 1% 1/ 100 = 1% Bundle-ether17.oxf-gw2.sydney.tels
    tra.net [203.50.13.70]
    0/ 100 = 0% |
    8 46ms 2/ 100 = 2% 2/ 100 = 2% bundle-ether1.sydo-core01.sydney.r
    each.com [203.50.13.38]
    0/ 100 = 0% |
    9 45ms 4/ 100 = 4% 4/ 100 = 4% i-0-6-0-6.sydo-core02.bi.telstragl
    obal.net [202.84.223.38]
    0/ 100 = 0% |
    10 187ms 1/ 100 = 1% 1/ 100 = 1% i-0-2-0-7.1wlt-core01.bx.telstragl
    obal.net [202.84.143.149]
    0/ 100 = 0% |
    11 188ms 1/ 100 = 1% 1/ 100 = 1% i-0-4-0-0.eqla01.bi.telstraglobal.
    net [202.84.251.174]
    0/ 100 = 0% |
    12 --- 100/ 100 =100% 100/ 100 =100% cogent-peer.eqla01.pr.telstragloba
    l.net [134.159.63.198]
    0/ 100 = 0% |
    13 189ms 4/ 100 = 4% 4/ 100 = 4% be2180.ccr21.lax01.atlas.cogentco.
    com [154.54.41.57]
    0/ 100 = 0% |
    14 --- 100/ 100 =100% 100/ 100 =100% be2065.ccr21.iah01.atlas.cogentco.
    com [154.54.5.65]
    0/ 100 = 0% |
    15 244ms 1/ 100 = 1% 1/ 100 = 1% be2172.ccr41.atl01.atlas.cogentco.
    com [154.54.29.17]
    0/ 100 = 0% |
    16 248ms 0/ 100 = 0% 0/ 100 = 0% be2168.ccr21.dca01.atlas.cogentco.
    com [154.54.31.94]
    0/ 100 = 0% |
    17 256ms 0/ 100 = 0% 0/ 100 = 0% be2148.ccr21.jfk02.atlas.cogentco.
    com [154.54.31.118]
    0/ 100 = 0% |
    18 260ms 0/ 100 = 0% 0/ 100 = 0% be2094.ccr21.bos01.atlas.cogentco.
    com [154.54.30.14]
    0/ 100 = 0% |
    19 280ms 1/ 100 = 1% 1/ 100 = 1% te3-4.ccr01.bos06.atlas.cogentco.c
    om [154.54.46.134]
    0/ 100 = 0% |
    20 260ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    21 254ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.

    Its very bad when your ISP starts throwing away your data packets the moment your connection to the STO Servers hits the real Internet, and at a rate high enough to make all following 'dropped packets' events suspect...

    Its time to contact your ISP Tech Support and ask them why you have 'dropped packets' on your connection just after they leave your modem/gateway...
  • bendalekbendalek Member Posts: 1,781 Arc User
    edited September 2014
    Its very bad when your ISP starts throwing away your data packets the moment your connection to the STO Servers hits the real Internet, and at a rate high enough to make all following 'dropped packets' events suspect...

    Its time to contact your ISP Tech Support and ask them why you have 'dropped packets' on your connection just after they leave your modem/gateway...


    No, it's time a Cryptic Employee had a look at the data ... The game runs perfectly and smoothly at all times EXCEPT at map/zone changes and at the Character Selection Screen ... Obviously there is some other issue at play.

    The game is virtually unplayable at the moment, and I know I am not the only one experiencing continuous and repeated disconnection issues ...
    Oh, hoho hohhhhh, Oh,, hoho, hohhhhh
    My%20STO%20Sig%20Clear_zps5etu86s1.png
  • edited September 2014
    This content has been removed.
  • necaradan666necaradan666 Member Posts: 83 Arc User
    edited September 2014
    Hi, did you end up calling Telstra? I've been having extreme rubberbanding since the latest patch too, only been disconnected a few times though. My tests look very similar to yours 80% packet loss at Hop 3 and also a big leap to 260ms-450ms when I hit cogentco.com. Wondering if Bigpond has anything to say about it?

    But I also have to wonder if it was this latest patch, since I started playing and up to the end of the crystalline entity event I've had near perfect gameplay then constant connection problems immediately after the server maintenance, nothing should have changed coming from this end

    game is almost unplayable at this rate and just when I've put the delta rising pack into my trolley, I don't see myself hitting purchase if I can't play smoothly
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2014
    bendalek wrote: »
    No, it's time a Cryptic Employee had a look at the data ... The game runs perfectly and smoothly at all times EXCEPT at map/zone changes and at the Character Selection Screen ... Obviously there is some other issue at play....

    There's probably some other issue at play, but its not caused by the STO Servers... If it was, then EVERYONE should be having these symptoms....

    And I have never encountered this kind of problem in over a year of STO game play...

    And the 'Path Ping' results don't lie... Your suppose to have ZERO packet loss on a reliable TCP/IP network connection...
  • coolheadalcoolheadal Member Posts: 1,253 Arc User
    edited September 2014
    Power Cycle the modem an any other routers and switches on your network.

    On Windows PC.


    If your have wired connection name this: batch file: mytcp.bat

    echo off
    ipconfig /flushdns
    nbtstat -R
    netsh int reset all
    netsh int ip reset
    netsh winsock reset
    sc stop Dhcp
    sc start Dhcp
    sc stop Dnscache
    sc start Dnscache
    Exit

    After

    Note if your on WiFi connection then use the mywtcp.bat shown below.

    echo off
    ipconfig /flushdns
    nbtstat -R
    netsh int reset all
    netsh int ip reset
    netsh winsock reset
    sc stop Dhcp
    sc start Dhcp
    sc stop Dnscache
    sc start Dnscache
    sc stop Wlansvc
    sc start Wlansvc
    Exit

    These two what I use in business also at home too. You only use this if your are having packet issues which it seems you are. I would do this above first before doing anything else. But in all power cycle modem, router, switches all PCs on your network.

    Now if you still have issues check with your ISP. Here they would send a HIT to the Modem to restart it. If you still have issues they they would have to send out service line tech to check your connections to and from their locations. If that doesn't work then replace modems or routers or even the NIC - aka nick card in the PC. Internal NIC can cause packet loss also that means it gone DUFF - bad. Also ports can go DUFF - bad also.

    Good luck ;)
    [SIGPIC][/SIGPIC]

    Time will only tell!
  • bendalekbendalek Member Posts: 1,781 Arc User
    edited September 2014
    Thanks for the batch file coolheadal I tried it and the other things you suggested, sadly it didn't help.

    Yes, I have contacted Telstra (and as a former employee, I know how to bypass their usual "read from a script" phone support, and get to someone with a brain)

    They ran several tests on my line, after which I did the usual power cycle of router/pc and also changed to a different nic.

    According to them, the issue does not lie with their lines or connections.

    The question still remains why does the play and run perfectly (as does every other website on the planet that I visit, and every other online game (WoW, Diablo 3, Simcity) but the disconnects ONLY happen on map transitions?

    "Beaming up" from say ESD to the Sol System is a guaranteed DC, same for First City to Qo'noS system or the Command Center to New Romulus System. Exiting Allied Sphere Space into the Tau Dewa Block is also a virtually guaranteed DC ...

    After which I will go through the "Normal Login" the game starts to load, but as soon as it needs to decide which instance to place me in (i.e. load whatever map I should be on) -> "Timeout connecting to Gameserver" after only around 5 secs.. So I try "Safe Login" and exactly the same thing happens. After 3 or 4 attempts a swapping between normal/safe it will hang on the "Connecting to Account Serve"r for around 45 secs to 120 secs, after which using "normal login" will work ...

    This process repeats constantly, and changing to a different character has no effect, as the same thing happens on that toon as well.
    Oh, hoho hohhhhh, Oh,, hoho, hohhhhh
    My%20STO%20Sig%20Clear_zps5etu86s1.png
  • raddamusraddamus Member Posts: 19 Arc User
    edited September 2014
    bendalek wrote: »
    Thanks for the batch file coolheadal I tried it and the other things you suggested, sadly it didn't help.

    Yes, I have contacted Telstra (and as a former employee, I know how to bypass their usual "read from a script" phone support, and get to someone with a brain)

    They ran several tests on my line, after which I did the usual power cycle of router/pc and also changed to a different nic.

    According to them, the issue does not lie with their lines or connections.

    The question still remains why does the play and run perfectly (as does every other website on the planet that I visit, and every other online game (WoW, Diablo 3, Simcity) but the disconnects ONLY happen on map transitions?

    "Beaming up" from say ESD to the Sol System is a guaranteed DC, same for First City to Qo'noS system or the Command Center to New Romulus System. Exiting Allied Sphere Space into the Tau Dewa Block is also a virtually guaranteed DC ...

    After which I will go through the "Normal Login" the game starts to load, but as soon as it needs to decide which instance to place me in (i.e. load whatever map I should be on) -> "Timeout connecting to Gameserver" after only around 5 secs.. So I try "Safe Login" and exactly the same thing happens. After 3 or 4 attempts a swapping between normal/safe it will hang on the "Connecting to Account Serve"r for around 45 secs to 120 secs, after which using "normal login" will work ...

    This process repeats constantly, and changing to a different character has no effect, as the same thing happens on that toon as well.

    +1
    I have been having the same issues for the past 2 weeks or so; the game runs fine IF it transitions to the next map, if not there is a 40-60 second SNR followed by a DC.
  • hyplhypl Member Posts: 3,719 Arc User
    edited September 2014
    Been getting this too lately, right after a zone change I get dropped. Doesn't happen often though.
  • rakija879rakija879 Member Posts: 646 Arc User
    edited September 2014
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 2 ms 1 ms 192.168.1.1
    2 23 ms 23 ms 23 ms 85.114.33.42
    3 23 ms 21 ms 21 ms 85.114.32.177
    4 39 ms 23 ms 21 ms te4-2.ccr01.zag01.atlas.cogentco.com [149.6.30.2
    1]
    5 32 ms 31 ms 31 ms te0-7-0-18.ccr21.vie01.atlas.cogentco.com [130.1
    17.48.145]
    6 38 ms 36 ms 38 ms be2223.ccr22.muc01.atlas.cogentco.com [130.117.4
    9.137]
    7 43 ms 42 ms 43 ms be2229.ccr42.fra03.atlas.cogentco.com [154.54.38
    .57]
    8 51 ms 49 ms 49 ms be2262.ccr42.ams03.atlas.cogentco.com [154.54.37
    .33]
    9 61 ms 59 ms 59 ms be2183.ccr22.lpl01.atlas.cogentco.com [154.54.58
    .69]
    10 125 ms 125 ms 125 ms be2387.ccr22.bos01.atlas.cogentco.com [154.54.44
    .165]
    11 200 ms 208 ms 212 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    12 137 ms 125 ms 124 ms 38.111.40.114
    13 127 ms 125 ms 126 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.


    I have that same problem for some LOOOOOOOOOONG time!

    Everything that involves a lot of changing zones like the dyson zone is unplayable for me.

    Even entering normal queue maps can be tricky because if it starts to not responding
    at ~ 30 % you are going to disconnect, and the only way to get back in is with the safe mode. Also you automatically cant go back in the particular event that you queued up.:(
  • coolheadalcoolheadal Member Posts: 1,253 Arc User
    edited September 2014
    bendalek wrote: »
    Thanks for the batch file coolheadal I tried it and the other things you suggested, sadly it didn't help.

    Yes, I have contacted Telstra (and as a former employee, I know how to bypass their usual "read from a script" phone support, and get to someone with a brain)

    They ran several tests on my line, after which I did the usual power cycle of router/pc and also changed to a different nic.

    According to them, the issue does not lie with their lines or connections.

    The question still remains why does the play and run perfectly (as does every other website on the planet that I visit, and every other online game (WoW, Diablo 3, Simcity) but the disconnects ONLY happen on map transitions?

    "Beaming up" from say ESD to the Sol System is a guaranteed DC, same for First City to Qo'noS system or the Command Center to New Romulus System. Exiting Allied Sphere Space into the Tau Dewa Block is also a virtually guaranteed DC ...

    After which I will go through the "Normal Login" the game starts to load, but as soon as it needs to decide which instance to place me in (i.e. load whatever map I should be on) -> "Timeout connecting to Gameserver" after only around 5 secs.. So I try "Safe Login" and exactly the same thing happens. After 3 or 4 attempts a swapping between normal/safe it will hang on the "Connecting to Account Serve"r for around 45 secs to 120 secs, after which using "normal login" will work ...

    This process repeats constantly, and changing to a different character has no effect, as the same thing happens on that toon as well.

    Np, I've run into some issue here and working on solving on my end. I run enterprise network here so now everything from the layer switch and router layer switch firmware has be updated. I only have this one PC connected to managed switches. I trying see where the upload bandwidth issue is. ISP or STO or here.
    [SIGPIC][/SIGPIC]

    Time will only tell!
Sign In or Register to comment.