test content
What is the Arc Client?
Install Arc

Patching problems: constantly losing connection

duncanidaho11duncanidaho11 Member Posts: 7,983 Arc User
Hey-oh,

I'm in the process of downloading the latest series of updates from the tribble patch server and its going very, very slowly. Why? Because every 15-30 seconds I'm losing the connection to the patch server (Error 14). Connection is then re-established and some progress is being made each time, but between the drop and the 10 second connection retry a lot of time is being wasted.


I've attached the relevant diagnostics below and I would like to add that this has been a rather consistent problem I've been having with these big updates (smaller patches run through just fine, its whenever there's something at the scale of several gigabytes that I have to download it a fraction at a time. However on-demand patching doesn't seem to help the up front download, I'm still making fractional progress with each try.)

This is also between two residences (within a few hundred miles of each other) with two different ISP's (earlier ISP: Consolidated Communications, current ISP: Mediacom) and two different networking setups over the last 4-5 months (though I suspect they're hitting the same snag further along the network). I've also checked my firewall and antivirus software to be sure they're not interfereing (I don't think they are) and I've gone through port forwarding as well.

There is also a small problem with occasional rubber-banding in game (holodeck and tribble) which a previous thread suggested may be to do with the ATT/Cogent connection (at which Pathping more or less fails).


[Update]
Finished the update under "patch on demand" settings. In-game patching does not seem to suffer from the same persistent disconnects.

PathPing

Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 ***
0/ 100 = 0% |
1 15ms 0/ 100 = 0% 0/ 100 = 0% ***
0/ 100 = 0% |
2 35ms 0/ 100 = 0% 0/ 100 = 0% ***
.19.171.1]
0/ 100 = 0% |
3 44ms 0/ 100 = 0% 0/ 100 = 0% ***
0/ 100 = 0% |
4 42ms 1/ 100 = 1% 1/ 100 = 1% 172.30.35.69
0/ 100 = 0% |
5 56ms 0/ 100 = 0% 0/ 100 = 0% 12.249.49.9
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% cr2.sl9mo.ip.att.net [12.122.112.7
4]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% cr2.cgcil.ip.att.net [12.122.2.21]

0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% gar2.clboh.ip.att.net [12.122.132.
197]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% be2000.ccr21.ord03.atlas.cogentco.
com [154.54.12.85]
0/ 100 = 0% |
10 53ms 0/ 100 = 0% 0/ 100 = 0% be2005.ccr41.ord01.atlas.cogentco.
com [66.28.4.73]
0/ 100 = 0% |
11 71ms 0/ 100 = 0% 0/ 100 = 0% be2137.ccr21.bos01.atlas.cogentco.
com [154.54.43.194]
0/ 100 = 0% |
12 105ms 0/ 100 = 0% 0/ 100 = 0% te3-4.ccr01.bos06.atlas.cogentco.c
om [154.54.46.134]
0/ 100 = 0% |
13 79ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
0/ 100 = 0% |
14 73ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
08.95.185.41]



Nettest
contacting nettest server..
Local IP: ***
Ping: 61.2 msec
Port: 80: 401 KB/sec 16 KB/sec 425 KB/sec 500
Port: 80: 690 KB/sec 24 KB/sec 731 KB/sec 500
Port: 443: 519 KB/sec 18 KB/sec 549 KB/sec 500
Port: 443: 682 KB/sec 32 KB/sec 736 KB/sec 500
Port: 7255: 629 KB/sec 36 KB/sec 1019 KB/sec 500
Port: 7255: 599 KB/sec 25 KB/sec 665 KB/sec 500
Port: 7003: 579 KB/sec 44 KB/sec 1218 KB/sec 500
Port: 7003: 487 KB/sec 48 KB/sec 1250 KB/sec 500
Port: 7202: 525 KB/sec 23 KB/sec 563 KB/sec 500
Port: 7202: 707 KB/sec 33 KB/sec 751 KB/sec 500
Port: 7499: 192 KB/sec 18 KB/sec 216 KB/sec 500
Port: 7499: 705 KB/sec 41 KB/sec 815 KB/sec 500
Port: 80: 675 KB/sec 20 KB/sec 713 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit


Tracert

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 7 ms 9 ms 1 ms ***
2 41 ms 51 ms 15 ms ***
3 50 ms 29 ms 32 ms ***
4 29 ms 30 ms 33 ms 172.30.35.69
5 90 ms 33 ms 41 ms 12.249.49.9
6 51 ms 46 ms 43 ms cr2.sl9mo.ip.att.net [12.122.112.74]
7 41 ms 46 ms 47 ms cr2.cgcil.ip.att.net [12.122.2.21]
8 72 ms 46 ms 41 ms gar2.clboh.ip.att.net [12.122.132.197]
9 44 ms 35 ms 55 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
.85]
10 42 ms 40 ms 37 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.7
3]
11 59 ms 58 ms 72 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
.194]
12 71 ms 64 ms 59 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
13 70 ms 71 ms 57 ms 38.111.40.114
14 68 ms 81 ms 60 ms patchserver2.crypticstudios.com [208.95.185.41]
Bipedal mammal and senior Foundry author.
Notable missions: Apex [AEI], Gemini [SSF], Trident [AEI], Evolution's Smile [SSF], Transcendence
Looking for something new to play? I've started building Foundry missions again in visual novel form!
Sign In or Register to comment.