test content
What is the Arc Client?
Install Arc

No one time code email

azice01azice01 Member Posts: 4 Arc User
After reinstalling win7, I had STO freshly installed as well. Tried to login but need One Time Code. Waited for 2 hours already, but no code email still. What is going on?
Post edited by azice01 on

Comments

  • bucklerpwbucklerpw Member Posts: 103 Arc User
    edited September 2014
    I bought a new computer. :) Installed ARC and STO. The game started, then stopped. I need to do a one time account verification by getting a code from an e-mail. Trouble is I didn't have my e-mail set up on my new computer yet. No problem, I thought. It should be waiting on the e-mail server when I set it up and log in to e-mail, but no. :( How do I trigger the e-mail to be sent? How do I find out what e-mail address it is sent to? It should be the one I log into Arc with. I tried the support function in Arc, but when I get to the submit a ticket, Arc just stops. Is there a phone number I can call?
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2014
    azice01 wrote: »
    After reinstalling win7, I had STO freshly installed as well. Tried to login but need One Time Code. Waited for 2 hours already, but no code email still. What is going on?

    Did you guys try using the 'Account Guard' management webpage ???

    https://secure.crypticstudios.com/startrek/account_guard/list
  • arthas242arthas242 Member Posts: 22 Arc User
    edited September 2014
    i can't get the one time code myself so it must be on the server end or it is being delayed
  • bucklerpwbucklerpw Member Posts: 103 Arc User
    edited September 2014
    bucklerpw wrote: »
    I bought a new computer. :) Installed ARC and STO. The game started, then stopped. I need to do a one time account verification by getting a code from an e-mail. Trouble is I didn't have my e-mail set up on my new computer yet. No problem, I thought. It should be waiting on the e-mail server when I set it up and log in to e-mail, but no. :( How do I trigger the e-mail to be sent? How do I find out what e-mail address it is sent to? It should be the one I log into Arc with. I tried the support function in Arc, but when I get to the submit a ticket, Arc just stops. Is there a phone number I can call?

    I got it. The problem was with the user. :D My new computer came with new security software, which made its own junk e-mail folder in addition to the existing junk e-mail folder. This new "themed" folder was minimized behind the non-themed junk e-mail folder. It was in a drop-down. When I found it, it had several verification code e-mails. The last one worked. :)
  • ukcaptain420ukcaptain420 Member Posts: 345 Arc User
    edited September 2014
    Did you guys try using the 'Account Guard' management webpage ???

    https://secure.crypticstudios.com/startrek/account_guard/list


    Yeah i've tried, but you need a one time code to get in there :S
    bucklerpw wrote: »
    I got it. The problem was with the user. :D My new computer came with new security software, which made its own junk e-mail folder in addition to the existing junk e-mail folder. This new "themed" folder was minimized behind the non-themed junk e-mail folder. It was in a drop-down. When I found it, it had several verification code e-mails. The last one worked. :)

    I don't think the issue was yours originally, i've re-installed a couple of times over the last few days and there are massive delays receiving the e-mail. so i would assume your junk mail folder jumped on them when they came in.
    SCM - Infected(S) - DMG Out: 11,776,567 DPS: 114,224.70 (28.7% of Team) - Pinky@ukcaptain420
    I reserve the right to have a completely different standpoint depending on my mood.
  • chancem1chancem1 Member Posts: 2 Arc User
    edited September 2014
    i signed on with a email i dont have anymore and supports not helping so how do i make the old email into a email i actually use. so i can put the one time code to authorize my laptop.
  • daveynydaveyny Member Posts: 8,227 Arc User
    edited September 2014
    Go to the PWE ARC page and click on the SIGN-IN in the upper right corner...
    Then click on your name and then the "MY ACCOUNT" from the drop-down list.
    You will be able to change your email address on the next window that opens.

    :cool:
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
  • chancem1chancem1 Member Posts: 2 Arc User
    edited September 2014
    emails fix but codes not sending
Sign In or Register to comment.